Job Description : GMS L2 Veeam/Commvault Engineer Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Backup related processes. The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Veeam/Commvault backup operations and, when necessary, to return systems to operational status. The job also involves leading communication between technical teams, customer, and internal organization to fulfill customer needs and accomplish customer satisfaction. Job specific responsibilities include maintaining complex Veeam/Commvault Backup Solutions which may involve Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN or Library components. Supporting and troubleshooting Veeam/ Commvault backup, recovery and archiving in a large, complex, and widely distributed environment. Analyzing daily backup failures, identifying root cause and resolving issues systematically to bring Backup success rate close to 100% Provide status and progress reports for Veeam/ Commvault backup environment related activities and tasks on regular/periodic basis. Plan and implement best practices for backup solutions. Proactive measures to ensure adequate storage capacity is available. Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts. Perform configuration changes as per design and build. Capability to upgrade Veeam/ Commvault software across different versions and regular patching of Veeam/Commvault environment. Experience: Professional degree or equivalent experience and 4+ years related IT experience. Hands on experience, at least 2+ years, in Operations and Support on Backup applications: Veeam, Commvault, Data Protector Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis. General knowledge of networking concepts and iSCSI protocol. Basic knowledge & understanding of Data Protection, SaaS Software & Cloud Backup Backup failures, resolving them in collaboration. Understanding of OEM engagement support and escalation. Must Have At least 02 years of Enterprise Backup (Veeam & Commvault) troubleshooting or Administration experience Network fundamental Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting. Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment. D2d and/or Physical Library Backup Products StoreOnce, MSL Tape Libraries or equivalent. At least one Operating system Preferable: Knowledge of Remote Managed/Support/Monitoring processes and concepts Tools Knowledge on Service Now ITIL Certified. Certifications: Ideal candidate will be trained & certified in Veeam, Commvault (or any Enterprise Backup application). Additional understanding of Commvault or other enterprise backup software preferred. Technical Skills: S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products. S/he must possess a balance of very well-developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills. Candidate should have excellent technical communication skills both verbal and written. Interpersonal Skills: Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. Exceptional Customer service skills, mindset & attitude . Be professional in all modes of interaction with our internal & external customers. Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively. The candidate must collaborate with other teams and individuals within the organization. Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments. Actively listen and confirm problem details showing empathy for urgent situations. Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
