PHI - Specialist - Regulatory Escalations Prudential plc

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Specialist - Regulatory Escalations at Prudential Health India, your role will be crucial in ensuring timely and effective handling of grievances and complaints. You will be responsible for handling complaints received via various touchpoints, such as IGMS, social media, and regulatory portals, in compliance with defined turn-around-times. Your duties will also include ensuring timely handling of Ombudsman and legal cases, acting as a voice of the customer, collaborating with internal and external teams for complaint resolution, and staying updated on compliance requirements. Additionally, you will participate in process enhancement recommendations, risk identifications, and service rec...

Posted 17 hours ago

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PHI - Specialist - Grievance Desk Escalations Prudential plc

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Specialist - Grievance Desk Escalations at Prudential Health India, you will be responsible for ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints. Your role will involve handling complaints received via various channels, acting as a voice of the customer, collaborating with internal and external teams, and participating in service recovery initiatives to enhance customer experience. Key Responsibilities: - Ensure timely, fair, and effective handling of grievances received across PHI escalation touchpoints. - Handle complaints received via social media, regulatory portals, and other channels within defined turn-around-ti...

Posted 1 month ago

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Insurance Telecaller Yatnavat Technologies Private Limited

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As an Insurance Telecaller specializing in General & Motor Insurance, you will play a crucial role in our team by managing both inbound and outbound calls. Your primary responsibilities will include explaining insurance products to potential and existing customers, addressing inquiries regarding insurance policies, premiums, and coverage details, and ensuring exceptional customer service delivery. Your tasks will involve following up with leads to convert them into policyholders, aiding customers with policy renewals, endorsements, and claims, and maintaining accurate records of conversations while updating customer information in our database. Achieving sales targets, maintaining a high con...

Posted 2 months ago

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PHI - Specialist - Regulatory Escalations Prudential BSN Takaful Berhad

6.0 - 8.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global exper...

Posted 3 months ago

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