Requisition ID 188156 Date posted 04/28/2025 Work Location Model Virtual Flex Work Location Bangalore-IN-Bangalore Work Country India The Group You’ll Be A Part Of The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business. The Impact You’ll Make As a Logistics Analyst at Lam, you'll orchestrate and streamline material flow, ensuring efficient supply chain operations and maintaining optimal inventory levels. Your role encompasses a broad set of responsibilities, including supply chain services, inventory control, and ensuring critical parts availability through enterprise warehouse and inventory systems. Your skilled analysis will support production planning and volume studies. Your expertise will be pivotal in optimizing Lam's logistics plans for seamless operations. What You’ll Do Follow & execute defined guidelines/checklist in managing Asia/EU returns & coordinate closely with regional SPOC’s and CSR’s to ensure part return within stipulated time. Perform analysis related to Spares Returns Order Processing, Lam’s Reverse Logistics Management System in SAP (RAMS), Lam’s Quality Defect Reporting System (iQMS) and SAP Material Master Analyze reports and metrics for deviation from plan, reconcile data variances and use that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement. Works with Regional Users to understand gaps. Conducts root cause and corrective actions to drive closure to the gaps Works with management & global stakeholders to address multiple aspects of returns process, including reverse logistics, repairs, customer issue’s, business plans and product availability. Work closely with LAM Engineers, ensure return of warranty eligible parts after failure analysis. Monitor logistics, flow of parts and POD, must take proactive action if delay or escalate. Manage multiple RAM statuses and ensure closed loop transaction (RAM: Return Automation Management). Interacts with customers and/or service representatives to handle a variety of post-sales repair/refurb/cleaning service functions Ability to understand issue’s related to returns, RCA and provide solutions in time bound manner. Records and reports status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ability to interpret large data and suggest CIP’s. Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics, provide RCA on misses. Who We’re Looking For Bachelor’s degree in Engineering or MBA with 2 to 5 years Proven experience in managing processes in any areas related to reverse value chain, logistics and customer service with natural flair for problem-solving, related to process and SAP etc. Demonstrated ownership with regards to KPI’s for his/her respective function, including RCCA for misses. Proficiency in SAP MM/SD, MS Office Skills (Excel, Word, PowerPoint, MS access, Visio, SharePoint, Project) High level of stakeholder’s interfacing skills across regions, effective listener, professional and courteous, need to be able to escalate effectively when required Strong Problem Solving and Decision-Making skills & Ability to work independently and meet aggressive timelines Preferred Qualifications Certification in supply chain, project management. Prior work experience in reverse value chain. Exposure to new tools & technology in reverse logistics/asset recovery domain will be added advantage Exposure to SQL, Excel Macro’s, Power BI and Power Apps Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
