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Senior Lead- IPX Services Tata Communications

6.0 - 10.0 years

11 - 18 Lacs

pune

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Implementation and support for various IPX Services, ensuring smooth operations, timely resolution of customer issues, and high-quality service delivery. b) Major Activities: Handling of Customer complaints from IPX customers. Supporting Solution / Sales / Product and Engineering team on their requests/Projects. Manage change requests: planning, execution, and review with minimal service impact. Provide L2/L3 troubleshooting for escalated technical issues. Prepare monthly reports for customers and internal teams. Manage team activities including roster, knowledge sharing, and performance monitoring. Perform ticket audits, provide feedback, and drive quality improvements. 24/7 availability fo...

Posted 2 months ago

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