2 Ipd Operations Jobs

Role: Operations Manager (IP & Facilities) Experience: 8-12 Years Location: Hyderabad (Kompally) Patient Satisfaction & Experience Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. Happy Patient Experience across all the facilities Ensure that all complaints that are captured on a daily basis are closed as per SLA with Initial action taken and Permanent Counter Measure Share daily customer feedback scorecards that would be taken from customer feedback / customer voice. Ensure that a detailed Customer Intelligence Report is prepared on a monthly basis, Responsible for overall Service excellence, implementation and process improvement Highest TLC moments captured for the unit. Always coordinate with the various departments to create special moments. Operations - IP: To monitor entire IP services. Tracking OP to IP conversion on daily basis. Responsible to assist in VIP arrivals. He/she will also play a key in rapport building with the patients and attendees. Coordinate with the consultants & all stakeholders to speed up the discharge process. Focuses on decreasing the hospital length of stay by intervening early in the discharge process to impact timely discharge Analysis of delay in discharges on daily basis & share the reports with all stakeholders. Maintain discharge TAT daily basis. Team Management & Manpower Management: Foster a culture of collaboration, accountability, and excellence across IP & Facility teams. Administering the work of Facility Management Team - Housekeeping, Security, Pest control, etc

Operations Head Job Purpose: Develop and Manage hospital operation areas to ensure maximum patient satisfaction is achieved with highest quality of service standards across the organization. Responsibilities: Clinical, Quality Improvement and Compliance Establish and maintain performance metrics to monitor the effectiveness and efficiency of healthcare delivery. Maintain accreditation standards (NABH, NABL, ISO), ensure 100% statutory compliance, and lead internal & external audit closures. Coordinate with clinical leadership to ensure adherence to clinical protocols, infection control, and high-quality patient outcomes Patient Satisfaction & Experience Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. Design & implement a Happy Patient Experience across all the facilities Ensure that all complaints that are captured on a daily basis are closed as per SLA with Initial action taken and Permanent Counter Measure Conduct root cause analysis and ensure that processes are streamlined for enhance customer experience. Conduct regular training for employees to deliver patient delight across all touch points. Measure training effectiveness through KPIs. Share daily customer feedback scorecards that would be taken from customer feedback / customer voice. Ensure that a detailed Customer Intelligence Report is prepared on a monthly basis, covering all departments, and the same is shared with all HODs in Monthly Managers review. Responsible for overall Service excellence, implementation and process improvement Highest TLC moments captured for the unit. Always coordinate with the various departments to create special moments. Custodian for driving TLC moments in the Hospital. Operations - IP, OP, Emergency: To monitor entire OP, IP, emergency services. Tracking IP to OP conversion on daily basis. Ensure OP TAT time to be maintained & track on a daily basis. Reduce OP billing & registration wait time. Ensure emergency team co-ordinate with the admission team for prioritization of emergency admission. Co-ordination with the nursing & transportation team for emergency sample transportation Responsible to assist in VIP arrivals. He/she will also play a key in rapport building with the patients and attendees. Coordinate with the consultants & all stake holders to speed up the discharge process. Focuses on decreasing the hospital length of stay by intervening early in the discharge process to impact timely discharge Analysis of delay in discharges on daily basis & share the reports with all stake holders. Maintain discharge TAT daily basis. Team Management & Manpower Management: Manpower planning and selection of the staff for the non-medical services in coordination with HR department Lead and mentor operational leaders and department heads, ensuring alignment with organizational goals and performance expectations. Foster a culture of collaboration, accountability, and excellence across all teams. Promote a high-performance culture with clear KPIs and accountability. Support talent development and succession planning. Ensure effective manpower planning, performance management, and succession planning. Foster a culture of service excellence and continuous improvement. Ensure Skill Gap Identification and execution of required trainings to ensure high performance Administering the work of Facility Management Team - Housekeeping, Security, Pest control, etc Regulatory & Stakeholder Management Liaise with government, statutory bodies, and healthcare regulators. Ensure adherence to legal, environmental, and ethical standards. Build and manage relationships with consultants, vendors, and key stakeholders. Monitoring safety and security services of the office on top priority ensuring safety norms Executing policies that promote & protect health, safety, security, and the quality of work life, the environment and organizational effectiveness Digital Transformation & Automation Implement and upgrade digital platforms for improved workflow efficiency and data-driven decision-making. Branding & Marketing: Collaborate with the marketing team for branding and outreach. Collaborate with the marketing and public relations teams to promote the organization’s services and community engagement. Qualifications & Required Skills: Graduate in Medicine (MBBS) or Hospital Administration preferred; MBA/PGDM in Healthcare Management or equivalent At least 10-15 years of progressive leadership experience in hospital operations. Strong background in managing large, multicausality facilities including hospitals, outpatient services, and healthcare networks. In-depth knowledge of healthcare regulations, compliance, quality improvement, and patient safety standards. Strong operational and strategic leadership skills, with the ability to develop and execute large-scale organizational strategies. Financial acumen, with experience managing budgets, financial performance, and cost-reduction initiatives. Excellent communication, negotiation, and interpersonal skills for dealing with a diverse range of stakeholders.