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8.0 - 13.0 years
8 - 11 Lacs
hyderabad
Work from Office
Job description Role: Senior Operations Manager (IP Services) Experience: 8-13 Years Location: Hyderabad (Kompally) Patient Satisfaction & Experience Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. Happy Patient Experience across all the facilities Ensure that all complaints that are captured on a daily basis are closed as per SLA with Initial action taken and Permanent Counter Measure Share daily customer feedback scorecards that would be taken from customer feedback / customer voice. Ensure that a detailed ...
Posted 1 month ago
8.0 - 13.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Role: Operations Manager (IP & Facilities) Experience: 8-12 Years Location: Hyderabad (Kompally) Patient Satisfaction & Experience Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. Happy Patient Experience across all the facilities Ensure that all complaints that are captured on a daily basis are closed as per SLA with Initial action taken and Permanent Counter Measure Share daily customer feedback scorecards that would be taken from customer feedback / customer voice. Ensure that a detailed Customer Intelligen...
Posted 3 months ago
4.0 - 8.0 years
2 - 3 Lacs
Tambaram, Chennai
Work from Office
Oversees the day-to-day operations of an emergency department, ensuring efficient patient care, Managing resources, and compliance with regulations. Listening to Patients concerns Resolving issues and complaints promptly Escalating complex or unresolved complaints to the relevant departments Following up with Patients to collect feedback and ensure they have no additional issues Documenting Patients feedback for future reference Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring Improving Patients service experience Assigning tasks and responsibilities to employees according to their skills,...
Posted 3 months ago
12.0 - 16.0 years
10 - 16 Lacs
Warangal
Work from Office
Ensure exceptional patient experience and uphold standards of patient delight across all touchpoints. Manage and oversee the overall functioning, administration, and profitability of the hospital in line with organizational goals and policies. Drive operational efficiency by closely coordinating with department heads and functional leaders to meet performance and revenue targets. Address and resolve all operational challenges to ensure smooth center functioning, aligned with hospital objectives. Ensure compliance with quality standards and protocols across all clinical and non-clinical departments. Implement and monitor clinical and administrative SOPs to maintain consistent and quality serv...
Posted 4 months ago
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