Service Engineer Mobile Laptop Consolidated Pvt Ltd

1.0 - 6.0 years

1 - 5 Lacs

Salem, Chennai, Bengaluru

Work from Office

Job Title : iOS Service Technician Experiences : 1 to 10 years Location : Trivandrum, Salem, Bangalore, Chennai, Trichy Department : Service Reports To : Centre Manager Summary: The iOS Service Technician is responsible for diagnosing, troubleshooting, and repairing iOS devices, including iPhones, iPads, and other Apple products. This role requires technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service. Key Responsibilities: 1. Device Diagnosing and Troubleshooting: • Analyse and diagnose hardware and software issues in iOS devices. • Conduct thorough troubleshooting to identify root causes of problems. 2. Repair and Maintenance: • Perform repairs on iOS devices, including screen replacements, battery replacements, and other hardware repairs. • Conduct software updates, installations, and configurations. 3. Quality Assurance: • Ensure that all repairs meet quality standards and are conducted according to company guidelines. • Perform thorough testing of repaired devices to verify functionality. 4. Customer Interaction: • Interact with customers to gather information about device issues and provide clear explanations of repair options. • Provide estimates for repair costs and turnaround times. 5. Inventory Management: • Maintain accurate records of parts and inventory used for repairs. • Order and restock necessary parts and supplies. 6. Documentation and Reporting: • Document all repair activities, including detailed descriptions of issues, actions taken, and parts used. • Generate reports on repair activities and maintain records for future reference. 7. Stay Updated on iOS Technology: • Keep abreast of the latest iOS updates, features, and technical specifications. • Continuously develop technical skills through training and self-study. Qualifications: • Qualification SSLC / PUC / ITI / Diploma / Any Graduation. • Proven experience in repairing iOS devices (e.g., iPhones, iPads, Android). • Proficiency in using specialized tools and equipment for repairs. • Strong technical knowledge of iOS operating systems and applications. • Excellent problem-solving and diagnostic skills. • Customer-focused with strong communication and interpersonal skills. • Detail-oriented and organized, with the ability to manage inventory effectively.

Posted 4 days ago

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