Ionvox

Location: Singapore (On-site / Hybrid / Remote options available) Job Description: We are seeking a friendly and customer-focused Customer Service Representative to provide excellent support to our clients in Singapore. You will handle inquiries, resolve issues, and ensure a positive customer experience across various communication channels. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner Resolve customer issues, complaints, and service requests efficiently Maintain accurate records of customer interactions and transactions Collaborate with internal teams to provide solutions and escalate complex issues Assist with onboarding, product guidance, and troubleshooting for customers Gather customer feedback and provide insights to improve products and services Adhere to company policies, procedures, and quality standards Contribute to a positive team environment and support continuous improvement initiatives Requirements: High school diploma or Bachelor’s degree preferred 1–3 years of experience in customer service, call center, or client-facing roles Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Ability to work independently and as part of a team Familiarity with CRM systems (Salesforce, HubSpot, etc.) is a plus Multilingual skills (English, Mandarin, Malay) are advantageous Customer-focused, patient, and professional attitude What We Offer: Competitive salary and performance-based incentives Flexible hybrid/remote working arrangements Opportunities to grow within the customer service function Professional development and continuous learning support Collaborative and supportive team culture How to Apply: Submit your resume and a brief cover letter through [Job Portal/LinkedIn Apply].