IONA - 1st Line Product Support Representative Ion

0.0 - 2.0 years

0 - 2 Lacs

mumbai, maharashtra, india

On-site

Job Summary Responding to enquiries from international clients, via phone or email, in English in a professional manner. Resolving customer issues and requests quickly and accurately. Performing technical troubleshooting steps to resolve client issues. Maintaining accurate records of customer interactions via case management systems. Producing documentation for clients to expected standards and guidelines Collaborating with other departments to resolve complex customer issues. Providing feedback on recurring customer issues to help improve processes and products. Staying updated on company products, services, and policies to provide accurate information to customers. Adhering to company poli...

Posted 1 month ago

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IONA - Customer Support Executive Ion

0.0 - 1.0 years

0 - 1 Lacs

mumbai, maharashtra, india

On-site

Key Responsibilities : Responding to enquiries from international clients, via phone or email, in English in a professional manner. Resolving customer issues and requests quickly and accurately. Performing technical troubleshooting steps to resolve client issues. Maintaining accurate records of customer interactions via case management systems. Producing documentation for clients to expected standards and guidelines Collaborating with other departments to resolve complex customer issues. Providing feedback on recurring customer issues to help improve processes and products. Staying updated on company products, services, and policies to provide accurate information to customers. Adhering to c...

Posted 1 month ago

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