As a valuable member of our esteemed sales team, you will have the opportunity to engage with top accounts and collaborate with high-value clients in the region. Your primary responsibility will involve managing the complete sales cycle, with a focus on presenting to C-level executives. You will play a pivotal role in embodying the Loop vision through product demonstrations, on-ground events, and tailored initiatives for specific accounts. Your key responsibilities will include: - Creating and executing a strategic plan to meet sales targets and enhance our client portfolio - Taking ownership of the sales cycle from start to finish, targeting C-suite executives in prominent organizations - Building and leading a team of exceptional sales executives through effective mentorship and guidance - Engaging successfully with significant strategic accounts to secure substantial wins - Acting as the voice of the customer internally to drive continuous enhancement of our go-to-market strategy - Collaborating on defining quarterly targets, incentives, and sales strategies for the regional team, which comprises multiple Account Executives (AEs) and Sales Development Representatives (SDRs) - Implementing a performance-driven approach utilizing metrics for effective management, rewards, and recognition - Advocating for an Ideal Customer Profile (ICP) approach to prioritize opportunities and streamline sales efforts - Ensuring proficient use of CRM and other internal tools for efficient data management - Establishing and coordinating upskilling and training programs in partnership with sales trainers - Cultivating strong collaborative relationships with internal stakeholders to expedite quote generation and seamless hand-offs post-sales In addition to the above responsibilities, we are seeking candidates who possess: - Minimum of 10 years of experience, with a specific focus on 5 years in health insurance sales - Established network within the industry and a knack for fostering new relationships - Ability to think innovatively beyond conventional sales strategies - Genuine empathy for customers and adept time management skills - Proficiency in G Suite and Microsoft Office, particularly Excel - Fluency in English, Hindi, and/or other regional languages as applicable - Eagerness to travel, engage with diverse individuals, and nurture enduring connections - A proactive mindset suited for a dynamic and rapidly evolving organizational environment If you are enthusiastic about contributing to our Sales & Growth strategy and collaborating with key stakeholders including the VP Sales, CRO, CEO, and the executive leadership team, we encourage you to apply. Join our team and be part of our exciting journey as we continue to expand and thrive in the market.,
As the Head of Customer Success at Loop, reporting directly to the President/CFO, you will play a crucial role in managing and growing approximately 50% of Loop's total organizational revenue. Your primary responsibility will be to ensure a world-class experience for over 800 B2B customers. This leadership position requires a high-impact individual who can excel in both exceptional account servicing and strategic revenue expansion, with the potential for future growth into the SVP, Delivery role and even the CEO position. Your key responsibilities will include overseeing the delivery of five core employee services to corporate customers. This includes ensuring seamless policy issuance, claims excellence, proactive customer support, product adoption, and data-driven insights. You will be responsible for defining and implementing scalable processes to consistently deliver these services, leading a team to drive engagement and customer value, and acting as the final escalation point for critical issues. In terms of driving account expansion, your focus will be on achieving 150% Net Revenue Retention (NRR) across the mid-market portfolio. This will involve managing renewals, driving cross-sell and upsell opportunities, and leveraging data for strategic growth. You will build and execute a structured playbook for renewals, cross-sell, and upsell, own revenue accountability for retention and expansion, and collaborate with various teams to maximize customer value. In addition to your operational responsibilities, you will lead a team of 40+ Customer Success Managers and 5 Regional Heads, defining the culture and structure of the customer success function. Your role will also involve coaching, mentoring, and developing future leaders within the organization. To excel in this role, you should have proven experience in B2B customer success or account management, with a preference for experience in high-touch industries such as SaaS, insurance, healthcare, or financial services. You should demonstrate strategic leadership, process excellence, data-driven decision-making, and people management skills. Additionally, you should possess a deep empathy for customers, a customer-centric mindset, and a willingness to engage in high-touch client meetings. Joining Loop will offer you the opportunity to lead a mission-critical function, define best-in-class customer success practices at one of India's fastest-growing insure-tech companies, and have a growth path to potentially becoming the CEO of the broking business. If you are passionate about building and scaling a world-class customer success team, we encourage you to apply for this high-impact, high-growth role at Loop. Let's talk!,
About the Role As a member of our exceptional sales team, you will be responsible for selling to our key accounts and collaborating with high-value clients throughout the region. Your primary task will involve managing the entire sales cycle from start to finish, with a focus on engaging with C-level executives. By showcasing the Loop vision through product demonstrations, in-market events, and tailored initiatives, you will play a crucial role in driving our business forward. You will have the following responsibilities: - Taking charge of the sales process end-to-end, engaging with C-suite executives at medium and large enterprises - Promoting Loop's offerings to executives at the leading companies in India - Maintaining an accurate sales forecast and cultivating a robust sales pipeline to meet quarterly objectives - Leveraging your expertise in identifying needs and conducting research to devise an effective go-to-market strategy - Prioritizing and targeting qualified accounts to enhance sales efficiency - Acting as the customer's advocate by effectively communicating feedback to internal teams such as Marketing, Account Management, and Product Development - Mastering Loop's value proposition and gaining a profound understanding of the insurance sector - While being supported by our sales development team, you will be required to independently oversee the entire sales cycle as a contributor What we seek in a candidate: - A minimum of 6 years of experience as a quota-carrying sales representative in the B2B sector, ideally in SaaS or software - Established connections within the market and the ability to forge new relationships - Capability to think innovatively beyond traditional sales approaches - Genuine empathy for customers and adept time management skills - Proficiency in G Suite and Microsoft Office, particularly Excel - Proficient in English, Hindi, and/or other relevant regional languages - Enthusiasm for traveling, networking, and cultivating enduring connections - Demonstrated agility and proactiveness, traits crucial for thriving in our rapidly growing organization,
You will be responsible for providing on-site support to clients as a Claims Helpdesk Executive. This role involves addressing claims-related queries, collecting necessary documents, and ensuring effective communication between clients and our internal claims team. A basic understanding of Excel and prior experience in the insurance domain are required for this position. Your key responsibilities will include visiting client offices regularly to address queries, providing guidance on reimbursement and cashless claim procedures, collecting complete and accurate documents from clients, maintaining records, and acting as a liaison between clients and the internal claims team. You will also be responsible for resolving queries, escalating complex issues when necessary, building positive client relationships, and ensuring a high standard of customer experience through professional and empathetic support. To be successful in this role, you should have a graduate degree in any discipline, preferably in Insurance, Commerce, or related fields, along with at least 3 years of experience in the insurance domain, particularly in a helpdesk role. Basic proficiency in Microsoft Excel, familiarity with tools like Google Sheet and Airtable, and knowledge of claims management systems will be advantageous. Excellent communication skills in English and Hindi are mandatory, with additional proficiency in regional languages based on the city. You should also possess strong interpersonal skills, the ability to multitask, work under pressure, and a willingness to travel locally for client visits. Being self-motivated and able to work independently with minimal supervision are essential traits for this position.,
As a member of our stellar sales team, you will have the exciting opportunity to work with high-value clients across the region. Your primary responsibility will be to sell to our top accounts and manage the complete end-to-end sales cycle. This will involve presenting to C-level executives and showcasing the Loop vision through product demonstrations, in-market events, and account-specific initiatives. You will be tasked with owning the sales cycle from start to finish, focusing on selling to C-suite executives at midsize and large companies. Your role will also involve value-selling Loop's offerings to executives at India's top companies. Accurately forecasting and maintaining a desirable sales pipeline to achieve quarterly targets will be crucial. Leveraging your experience in need identification and research, you will be responsible for formalizing a Go-To-Market (GTM) strategy. In addition, you will need to segregate and prioritize qualified target accounts to optimize the sales effort. Acting as the voice of the customer, you will articulate feedback clearly to internal teams such as Marketing, Account Management, and Product. It is essential to master Loop's value proposition and develop a deep understanding of the insurance industry. While you will receive support from our team of sales development representatives, you will be expected to own the entire sales cycle end-to-end as an individual contributor. To excel in this role, you should have a minimum of 4 years of experience as a quota-carrying sales representative in the B2B space, preferably in SaaS or software. Established contacts within the market and the ability to forge new relationships are highly desirable qualities. Furthermore, you should demonstrate the capacity to think beyond the traditional sales mindset, possess genuine customer empathy, and exhibit strong time management skills. Proficiency in using G Suite and Microsoft Office, including Excel, is required. Fluency in English, Hindi, and/or other relevant regional languages will be advantageous. If you are excited about traveling, meeting people, and building lifelong relationships, this role is ideal for you. As part of a growing company that moves and reacts quickly, you should embody a strong sense of hustle and adaptability.,