As a valuable member of our esteemed sales team, you will have the opportunity to engage with top accounts and collaborate with high-value clients in the region. Your primary responsibility will involve managing the complete sales cycle, with a focus on presenting to C-level executives. You will play a pivotal role in embodying the Loop vision through product demonstrations, on-ground events, and tailored initiatives for specific accounts. Your key responsibilities will include: - Creating and executing a strategic plan to meet sales targets and enhance our client portfolio - Taking ownership of the sales cycle from start to finish, targeting C-suite executives in prominent organizations - Building and leading a team of exceptional sales executives through effective mentorship and guidance - Engaging successfully with significant strategic accounts to secure substantial wins - Acting as the voice of the customer internally to drive continuous enhancement of our go-to-market strategy - Collaborating on defining quarterly targets, incentives, and sales strategies for the regional team, which comprises multiple Account Executives (AEs) and Sales Development Representatives (SDRs) - Implementing a performance-driven approach utilizing metrics for effective management, rewards, and recognition - Advocating for an Ideal Customer Profile (ICP) approach to prioritize opportunities and streamline sales efforts - Ensuring proficient use of CRM and other internal tools for efficient data management - Establishing and coordinating upskilling and training programs in partnership with sales trainers - Cultivating strong collaborative relationships with internal stakeholders to expedite quote generation and seamless hand-offs post-sales In addition to the above responsibilities, we are seeking candidates who possess: - Minimum of 10 years of experience, with a specific focus on 5 years in health insurance sales - Established network within the industry and a knack for fostering new relationships - Ability to think innovatively beyond conventional sales strategies - Genuine empathy for customers and adept time management skills - Proficiency in G Suite and Microsoft Office, particularly Excel - Fluency in English, Hindi, and/or other regional languages as applicable - Eagerness to travel, engage with diverse individuals, and nurture enduring connections - A proactive mindset suited for a dynamic and rapidly evolving organizational environment If you are enthusiastic about contributing to our Sales & Growth strategy and collaborating with key stakeholders including the VP Sales, CRO, CEO, and the executive leadership team, we encourage you to apply. Join our team and be part of our exciting journey as we continue to expand and thrive in the market.,

As the Head of Customer Success at Loop, reporting directly to the President/CFO, you will play a crucial role in managing and growing approximately 50% of Loop's total organizational revenue. Your primary responsibility will be to ensure a world-class experience for over 800 B2B customers. This leadership position requires a high-impact individual who can excel in both exceptional account servicing and strategic revenue expansion, with the potential for future growth into the SVP, Delivery role and even the CEO position. Your key responsibilities will include overseeing the delivery of five core employee services to corporate customers. This includes ensuring seamless policy issuance, claims excellence, proactive customer support, product adoption, and data-driven insights. You will be responsible for defining and implementing scalable processes to consistently deliver these services, leading a team to drive engagement and customer value, and acting as the final escalation point for critical issues. In terms of driving account expansion, your focus will be on achieving 150% Net Revenue Retention (NRR) across the mid-market portfolio. This will involve managing renewals, driving cross-sell and upsell opportunities, and leveraging data for strategic growth. You will build and execute a structured playbook for renewals, cross-sell, and upsell, own revenue accountability for retention and expansion, and collaborate with various teams to maximize customer value. In addition to your operational responsibilities, you will lead a team of 40+ Customer Success Managers and 5 Regional Heads, defining the culture and structure of the customer success function. Your role will also involve coaching, mentoring, and developing future leaders within the organization. To excel in this role, you should have proven experience in B2B customer success or account management, with a preference for experience in high-touch industries such as SaaS, insurance, healthcare, or financial services. You should demonstrate strategic leadership, process excellence, data-driven decision-making, and people management skills. Additionally, you should possess a deep empathy for customers, a customer-centric mindset, and a willingness to engage in high-touch client meetings. Joining Loop will offer you the opportunity to lead a mission-critical function, define best-in-class customer success practices at one of India's fastest-growing insure-tech companies, and have a growth path to potentially becoming the CEO of the broking business. If you are passionate about building and scaling a world-class customer success team, we encourage you to apply for this high-impact, high-growth role at Loop. Let's talk!,