Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Accounts Receivables - Cash Applications & Gross Debit Management In this role, we are looking for a Sr. Manager who has a strong understands in both Accounts Receivable & Accounts Payable processes. With hands on expertise in managing Cash Application & Gross debit Management. In Cash Applications you need to supervise the Analysts, who&rsquos responsible is posting payments from the lockbox, ACH, and wire transfer to customer accounts. Also reducing un-applied cash receipts on aged accounts receivable. Research on missing, unidentified and rejected funds and collaborating with various internal departments. In Gross debit Management you need to supervise Analysts whose main responsibility is to Perform invoice matching using excel spreadsheets and will be able to review and validate accounts receivables and accounts payables invoices for accuracy, reconciliation of debit and credit transactions as per accounting standard. Responsibilities Cash Applications: . Expert with the understanding of Accounts Receivables & Accounts Payable Process . Hands on experience with cash Applications process . Monitor daily receipts (wires/ACH/checks) and credit/debit memos on a timely basis to ensure accurate maintenance of accounts receivable balances . Manage escalations by Contacting collections and business partners to obtain remittance details . Identify reasons and document reasons for misapplied and unidentified cash receipts in ERP by conducting research and resolving the issues . Work with analyst to Identify and manually tag all customer remit discrepancies and short payments. . Undertake tasks as requested by the management that may involve testing and process improvement. . Assist in streamlining and improving the accounts receivable process by identifying areas of improvement . Maintain, prepare and distribute daily and monthly reporting to Supervisor, and other stakeholders . Meet the monthly productivity goals . Identify and reconcile payment differences, post short/over payments, deductions on account and partial payments and appropriately code all reconciling transactions . Utilize shared mailboxes and customer web portals to identify, retrieve and organize remittance details. Gross Debit Management . Review and validate Accounts Receivable (AR) and Accounts Payables (AP) invoices for accuracy . Oversee the process of reconciling debit and credit transactions as per the accounting standard and invoice matching on Excel spreadsheets . Support Coordination activities with cross-functional teams to resolve invoice clearance issues . Identify & Implement process improvements to enhance customer satisfaction . Analyze and optimize accounts receivable workflows to reduce processing time . Ensuring team is Achieving daily productivity targets of processed invoices with 99% accuracy Additional Responsibilities Team Management and Development: . Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance. . Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work. . Work with HR and leadership teams in resource planning including resource retention and skill development. . Work with HR and other relevant teams in resolving team conflicts. . Work with Training teams to develop Training plan to update team skills and to ensure team is up to date on new skill required from time to time. . Work with leadership teams in resource planning and team allocations to different sub processes on the floor. . Drive yearly performance review of the team and provide constructive feedback for betterment. . Collaborate with Quality team on performing process Audits as per the agreed sample size and agreed frequency . Review the SOP documentation is up to date as and perform Cold &Hot Testing on the documentation . Review /update Root Cause Analysis (RCA) provided by the accountant and work with Client-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated Risk Management: . Manage and implement appropriate process controls to protect Client against any risk. . Educate team on potential risks and how to mitigate such risks. . Ensuring appropriate access controls & data privacy Qualifications we seek in you! Minimum Qualifications . Degree in Finance/Accounting/Business management or other related areas . Experience in Accounts Receivables Process . Strong detail-orientation with a penchant for data accuracy . Ability to research, interpret and reconcile data . Strong communication skills, both written and verbal . Good interpersonal skills and team player . Ability to take initiatives, meet tight deadlines and prioritize workload . Proficient in Microsoft Excel is a must . Worked in an international environment. . Critical thinking skills with an ability to analyze data, and an eye for details. . Comfortable to work with US based clients, US shift hours and 100% Work from Office Preferred Skills . Working with Microsoft Oracle is preferred . Advanced MS Excel level, including pivot tables, macros, index/match, VLOOKUP, VBA, data links, etc. will be a added advantage Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
