Investment Operations Analyst

Support the end-to-end trade lifecycle including trade matching, settlement, exception management, cash processing, and client servicing across APAC and UK jurisdictions. Ensure timely, accurate, and compliant processing of investment operations.

Role & responsibilities

1.

• Match securities trades with broker confirmations.
• Instruct trades to custodians for settlement.
• Monitor pre/post-settlement reports and resolve unmatched/failing trades.

2.

• Capture trades, manage exceptions, and route to downstream systems.
• Add and settle cash transactions in accounting systems.
• Handle STP/manual trade instructions via mailboxes or SFTP.

3.

• Run diagnostics reports to investigate trade rejects.
• Resolve exceptions within PLA turnaround time.

4.

• Coordinate asset setup with Data Ops.
• Process cash journals (expenses, fees, FX, interest).
• Monitor cash balances, overdrafts, and projections.
• Handle reimbursements and write-offs.

5.

• Liaise with clients, brokers, custodians, and internal teams.
• Provide expert advice and resolve queries.
• Maintain service levels and minimize complaints/errors.

6.

• Adhere to AML/KYC, compliance, and internal policies.
• Ensure accurate documentation and audit trails.
• Resolve reconciliation breaks and margin calls.

7.

• Support transformation initiatives and new client onboarding.
• Document business requirements and suggest system/process improvements.

8

• Timely and accurate trade processing.
• Low exception and error rates.
• SLA adherence and client satisfaction.
• Effective communication and issue resolution.
• Successful delivery of transformation projects.

9

• Provide training and support to new joiners.
• Act as first-level escalation point.
• Collaborate across teams for task allocation and issue resolution.
• Take ownership and follow through on tasks.