Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : VMware AirWatch Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Project Role :Application Support Engineer Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills :VMware AirWatch, Microsoft IntuneJob Requirements :Key Responsibilities :A:VMware AirWatch and Active Directory infrastructure planning, testing and development B:Maintaining Domain Controllers C:Group Policy Implementation D:On-call, incident response and incident management E:Monitoring and troubleshooting Active Directory related issues Technical Experience :A:Should have 3 to 4 years experience in VMware AirWatch and Microsoft Intune.B:Responsible to manage large and distributed Active Directory environment C:Proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology D:Experience implementing GPOs, OU, resources, security principals, replication, DNS/name space, group policy management, schema modifications E:ADFS, SSO, domain/forest creation Professional Attributes :A:Good verbal and written communication skills to connect with customers at varying levels of the organization B:Ability to operate independently and make decisions with little direct supervision Educational Qualification:A:15 years full time educationAdditional Info :A:Should be open to work in shifts

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune, VMware AirWatch Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits for performance optimization. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, VMware AirWatch. Strong troubleshooting skills in Microsoft Intune and VMware AirWatch. Experience in system integration and configuration management. Knowledge of mobile device management (MDM) solutions. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities: Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies. Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. Good To Have Skills: Experience with Workplace Technology Solutions. Strong understanding of endpoint management and security. Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting Experience in troubleshooting hardware and software issues. Ability to communicate technical information effectively and stakeholder management skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform hardware/software support Troubleshoot at L1 and L2 levels Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune Strong understanding of IT operations Experience with server and network areas Knowledge of software solutions/vendors/brands Hands-on troubleshooting experience Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune This position is based at our Bengaluru office A 15 years full time education is required

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for incident reduction3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5) Work on problem tickets for finding permanent solutions of repeated issues6) Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes7) Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Work on and resolve complex tickets spanning across multiple technology towers Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) Work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members to understand the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Clouda. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: 8-12 years experienced M365 Administrator with expertise in Azure AD, Intune, and MDM has a broad set of responsibilities covering administration, optimization, solutioning, security, compliance, and troubleshooting. key roles and responsibilities: 1. Microsoft 365 Administration - Manage Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, etc.). - Oversee user provisioning and deprovisioning in Azure AD. - Enforce M365 security policies such as conditional access, MFA, and password policies. - Troubleshoot M365-related issues (email, authentication, Teams performance, etc.). - Monitor service health and updates in the Microsoft 365 Admin Center. 2. Azure AD Management - Configure and manage Azure AD users, groups, and roles. - Implement and maintain Conditional Access Policies. - Set up and manage Azure AD Connect and hybrid identity solutions. - Ensure SSO (Single Sign-On) and identity federation with third-party applications. - Monitor and troubleshoot Azure AD authentication and access issues. 3. Intune & MDM (Mobile Device Management) - Deploy and manage Microsoft Intune for endpoint management. - Configure and enforce MDM policies for Windows, iOS, Android, and macOS. - Implement device enrollment processes (BYOD and corporate-owned devices). - Manage compliance policies, ensuring endpoint security standards. - Deploy software, apps, and updates via Intune. - Troubleshoot device enrollment and policy application failures. 4. Security & Compliance - Ensure Zero Trust security principles in M365 & Azure AD. - Configure Microsoft Defender for Endpoint, M365 Defender, and Sentinel. - Implement DLP (Data Loss Prevention), encryption, and data retention policies. - Monitor audit logs and security reports for threats and anomalies. - Conduct regular security assessments and implement remediations. 5. Automation & Scripting - Use PowerShell for automation of M365, Azure AD, and Intune tasks. - Develop scripts for bulk user management, reporting, and policy enforcement. - Automate license assignments, compliance reporting, and monitoring. 6. Incident Management & Troubleshooting - Diagnose and resolve authentication, device compliance, and M365 service issues. - Work with Microsoft Premier Support for escalated issues. - Maintain documentation and knowledge base for troubleshooting and solutions. 7. Governance & Best Practices - Define and enforce M365 and endpoint management best practices. - Conduct training and knowledge-sharing sessions for IT teams. - Ensure compliance with organizational and regulatory policies Required Skills Microsoft Azure,Microsoft 365,Microsoft Intune,Mdm

Role & responsibilities "At least 6-10 years of experience in IT field, 3 of which would be Infrastructure endpoint engineering related experience. Windows 10 Enterprise Operating system features, settings, and installation. Microsoft Endpoint Configuration Manager (MECM), Cloud Management Gateway, Intune, Autopilot, WorkspaceOne, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications" Preferred candidate profile Microsoft Endpoint Configuration Manager (MECM), Cloud Management Gateway, Intune, Autopilot, WorkspaceOne, Jamf, and their use for managing features, Perks and benefits

Lead Architect, Endpoint Engineering Pune, Maharashtra, India https://www.guidepoint.com/job/?gh_jid=7905689002 Overview: Guidepoint's Engineering team thrives on delivering innovative technology solutions that accelerate revenue growth, reduce costs, and increase efficiency and productivity. As Guidepoint achieves its mission of making individuals, businesses, and the world smarter through personalized knowledge-sharing solutions, the engineering team is taking on challenges to create new products and improve existing platforms to optimize the seamless delivery of our services. The Lead Endpoint Architect provides architectural work to engineer the Endpoint Infrastructure in a global environment and provides lead expertise to the enterprise systems team collaborating with Microsoft Azure, Networking, and Info Security. An enterprise expert in architecting Intune, SCCM/Configuration Manager, Mac and Windows management, Laptop Hardware, Azure AD, Office 365, and also Endpoint-Security in a hybrid environment model covering a global workforce. This is a hybrid position out of our Pune/Mumbai office. What Youll Do: Solid expertise in Intune and Windows OS operations in an enterprise environment. Mac management using JAMF, including MDM and MEM architectural knowledge. Experience with Zero Touch Provisioning for a hybrid workforce. Hands-on experience with Dell and Mac devices. Strong OS and hardware knowledge in a global setting, covering the full device lifecycle. Proficiency in Windows Hello and advanced authentication practices. Expertise in policies, scripting, PowerShell commands, and Windows Registry settings. Strong knowledge of Active Directory and Azure AD Join, including hybrid environments. Ability to test and evaluate new features, applications, and hardware. Software Asset Management & Administration, including licensing. Experience in patch management, application rollouts, and updates. Basic networking knowledge, including TCP/IP. Ability to define and implement IT standards and procedures. Office 365 and other Enterprise Applications Proficiency in Outlook, Microsoft Teams, and other Office 365 applications. Experience with software development applications and tools. Knowledge of virtualization technologies and containerization tools such as Docker. Familiarity with Firefox and other web browsers. Ability to manage inventory software applications and certify them for use. Endpoint Security Manage endpoint security, including Multi-Factor Authentication (MFA) protections and other security measures. Implement and oversee encryption protocols and local data security policies. Possess knowledge of Data Loss Prevention (DLP) measures and capabilities. Troubleshooting & Issue Resolution Investigate and resolve a range of software and desktop issues, from basic to complex. Conduct root cause analysis to identify and solve problems effectively. Demonstrate knowledge of operating system (OS) recovery and remote troubleshooting techniques. Collaborate with System Administrators, the Network team, and vendors to diagnose and resolve technical issues. What You Have: 12+ years of hands-on experience managing endpoints in an enterprise environment. Managerial or Team Lead experience. Sharp technical and troubleshooting skills, documentation, and presentation skills. What We Offer: Competitive compensation Employee medical coverage Central office location Entrepreneurial environment, autonomy, and fast decisions Casual work environment About Guidepoint: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.5 million experts and Guidepoints 1,300 employees worldwide, we inform leading organizations research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

As a Workplace Cloud Engineer III , you will play a pivotal role in driving the adoption and management of modern workplace technologies. We will count on you to design, implement, and maintain innovative solutions that meet the evolving needs of the modern workplace. Along the way, you will get to: Engage with clients to understand their business objectives and technical requirements. Provide strategic consulting on cloud migration, optimization, and best practices. Design and implement IAM policies to ensure secure and efficient user access management. Monitor and optimize cloud performance, cost, and security. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What We're Looking For Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5-8 years of experience in cloud engineering and consulting, with a strong focus on Azure, VMware, and HCI platforms. Demonstrated expertise in designing and implementing Intune environments. Exceptional problem-solving skills and strategic thinking abilities. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Enterprise Administrator Expert, or Azure Solutions Architect Expert are highly desirable. What You Can Expect Were legendary for taking care of you, your family, and helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another locationeven an international destinationfor up to 30 consecutive calendar days per year. Medical Insurance Health Benefits Professional Development: Learning Platform and Certificate Reimbursement Shift Allowance

Description Generic JD Job Responsibilities Lead cyber security initiatives and projects for the organization Work with security partners or MSP to ensure all the security due diligence is done as per best practices Design and update correlation rules based on security control situation and cyber threat circumstances, as well as create and maintain correlation guidelines and review process Determine security requirements by evaluating business policies and requirements; research information security solutions; perform system security and vulnerability scans and risk assessments; study the architecture/platform Define security strategies by specifying intrusion detection methodologies and equipment; lead the installation and calibration of equipment and software; prepare preventive and reactive measures; complete documentation Lead technology architecture practices related to Cloud infrastructure Improve the achievements and skills of the security team by planning the delivery of solutions; answer technical and procedural questions for less experienced team members; teaching improved processes; mentor team members Perform threat hunting and incident investigation over logs from SIEM Run vulnerability scans, pen. tests for IT and OT networks and remediate security gaps Respond to security incidents and analyze alerts, thresholds, logs, and threat cases Manage O365 platform and device security and improvements Monitor cloud platforms security and fine tune security dashboards and alerts Hardening of network firewall, switches, desktops and servers Conduct regular user trainings on cyber education and security policies Support technical forensic investigations Submit daily, weekly, monthly security reports to IT leadership based on risk ratings Research and evaluate new cybersecurity threats, IT trends and security controls Multitasking in high stress situations while ensuring that no details are missed Exercising good judgement when dealing with issues and ensuring a sense of urgency in their resolution while remaining calm and focused Experience with physical security standards would be plus Taking the initiative and working proactively with minimal supervision is a must Qualifications Bachelors degree or college diploma in Computer Engineering, Computer Science, or a related field, or equivalent training and experience and proven 5 to 7 years hands-on experience inIdentity and access management Cisco and other firewall architecture and integration Cyber threat hunting, research and mitigation Vulnerability assessment and pen testing Knowledge of MS Azure security, MS defender, Intune is a must Hands-on experience in cyber defense with experience in OT security would be an advantage. e.g., Experience in consulting, security monitoring, attack detection, incident response, forensics, or security engineering Experience with Intrusion Detection Systems (IDS) technologies and firewall IOCs, Analyze and/or decipher packet captures from network protocol analyzers (Wireshark, TCPdump, Nessus, Tenable etc) Experience with the full lifecycle of IT security including device provisioning, commissioning, and remote device management layers Good familiarity with manufacturing plant environment systems, Perdue model, ISA-95, cabling infrastructure, Cisco CPwE architecture and plant VLANs security layers Excellent up-to-date technical and hands-on knowledge/experience in current attack methods, detection approaches, state-of-the-art detection tools (e.g., SIEM, anomaly detection, etc), protection concepts (defense-in-depth, network protection, endpoint protection, cloud protection) Ability to manage conflicting priorities under tight deadlines with limited supervision Able to work in managed service environment and familiar with ITIL process methodologies for support and escalations Excellent knowledge of Active directory and MS Azure security policies, DNS,DHCP and TCP/IP protocols IT security related certifications such as Security+, Network+, CEH, CCIE, CCNP, PMP etc. would be an advantage NIST, ITIL Cybersecurity framework Good hands-on and strong can-do attitude Ability to drive projects by themselves and willingness to support business inititives and cross functional teams Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade D Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills English;IT security;identity and access management;architecture Languages RequiredENGLISH Role Rarity To Be Defined

Description Hiring manager / EMP id :nitin.relekar@capgemini.com/408699 Primary SkillMicrosoft Intune, Mobile Device Management (MDM) Secondary Skill:Endpoint Security, Troubleshooting, Documentation Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Microsoft Intune Languages RequiredENGLISH Role Rarity To Be Defined

Job TitleIntune Management and Email Security Specialist LocationHyderabad/Pune Job TypeFull Time About UsTechM is a leading organization dedicated to providing top notch IT solutions. We are seeking a skilled Intune Management and Email Security Specialist to join our dynamic team. This role is crucial in ensuring the security and efficiency of our IT infrastructure. About The Role ResponsibilitiesIntune Management Configure, deploy, and manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM). Develop and implement policies for device compliance, application deployment, and security. Monitor and troubleshoot Intune related issues, ensuring optimal performance and security. Provide support for device enrollment, configuration, and lifecycle management. Collaborate with IT teams to integrate Intune with other Microsoft services like Azure AD and Office 365. Email Security (Proofpoint or Mail Marshal) Configure, deploy, and maintain Proofpoint or Mail Marshal email security solutions. Monitor email security systems to detect and block threats such as phishing, spam, malware, and impersonation attempts. Conduct regular security assessments and audits to ensure email security policies are effective. Respond to and mitigate email security incidents, providing detailed reports and recommendations. Stay updated with the latest email security trends and threats to proactively protect the organization. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience with Microsoft Intune, including device and application management. Strong knowledge of email security solutions, preferably Proofpoint or Mail Marshal. Familiarity with security best practices and compliance standards. Excellent problem solving skills and attention to detail. Strong communication skills, both written and verbal. Relevant certifications (e.g., Microsoft CertifiedSecurity, Compliance, and Identity Fundamentals) are a plus.

Description Overall Experience4-5 years Shift- Hybrid LocationGurgaon Hyderabad Bangalore Pune Roles and ResponsibilitiesExperience with Intune administration and Endpoint/Server Patch management. In-depth knowledge in Intune SCCM 2012 AutoPilot and Image (PXE) management. Overall 4-6 years of experience in Managing SCCM Infrastructure and need to have 1-2 years of experience in Intune. SCCM Hierarchy Server-Server and Server Client communication Must be good in identifying and fixing SCCM Servers Health issues Good knowledge in Patch Management Good knowledge in Active Directory DNS DHCP and Group Policies Excellent knowledge about Windows operating systems Aware of Science logic/SCOM Monitoring Ability to interact internationally Good Verbal and Written communication skills Must to have SkillIntune Patch Management and SCCM Server patch management Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family 60236 (P) Software Engineering Local Role Name 6552 IT Consultant Local Skills 6245 (T) Messaging systems Languages RequiredEnglish Role Rarity To Be Defined

Description India Template - R2D2 Global Interfaces Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills Microsoft 365;Microsoft Teams Languages RequiredENGLISH Role Rarity To Be Defined

Service Owner / Delivery Manager Print job tracking, print auditing tools & secure print release. Ricoh Streamline, Secure Printing, HP Print Management, Canon, Kyocera, Xerox , SAP & label printing awareness (Intune), SCCM, or VMware Workspace ONE. Required Candidate profile Service Owner or Service Delivery Manager SNMP, IPP, LPD/LPR, and AirPrint. MDM and EMM remote printing support. ServiceNow, Splunk, ITSM tools for incident management.

Jamfpro, Intune, autopilot, scripting(powershell or bash), Azure, application packaging, documentation. Should be ready to work in Rotational shift and shift starts at (6am, 9am, 4pm, 6.30pm, 9.30pm) Transport facility is available for below shifts. 4pm only drop 6.30pm Pick-up and Drop Should be working from office for all 5days.

You will be responsible for the design, development and to improvise on the performance and scaling of customers (branch and remote) traffic converging in one of the Remote access VPN headend component services tunneling through the AnyConnect and SNIProxy modules for our cloud-based security solutions. Write Functional and Design specification Design, Improvise and Develop service modules and features with C, VPP, Go, Python Perform unit-testing, add automation coverage and monitors to deploy in stage, preprod and production environments Participate and contribute to threat modelling, risk and vulnerability assessment solutions required to deploy the change-requests, features in the production environments Provide on-call PagerDuty support to the customer deployed solutions as when scheduled

We are seeking a Cloud Engineer to design, implement, and maintain cloud infrastructure (AWS, Azure, GCP). Key responsibilities include cloud architecture, system administration, automation, security, cost management, and documentation. Experience with migrating Exchange and SharePoint to cloud solutions is required. Collaborate with, cross-functional teams to design, implement, and maintain cloud infrastructure solutions. Provide technical guidance and support to resolve complex issues related to cloud services, Cyber Security, Networks. Perform regular assessments and audits to ensure the security, reliability, and efficiency of cloud environments. Participate in planning and executing cloud migration projects, including workload assessments, resource provisioning, and data migration strategies. Work as a Technical Consultant for Various Microsoft Technologies and its Security products. Hosted Exchange and Online Exchange Migration - SharePoint and OneDrive Migration - Teams, Enterprise Roaming Profile and Intune Deployment - Spam Filters and Endpoint Security, EDR, XDR, NDR, MDR - Work with Pass-through, Federated auth, SSO, Hybrid access, Cloud Sync, Delegation, Self Service. - MFA, Conditional Policies, PIM, Vulnerabilities and risk assessment. - Encryption, Risk Asses, Incidence management, VA, Penetration test, IDS/IPS, compliance.

Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Apple macOS Management Good to have skills : Video Conferencing Infrastructure Minimum 3 year(s) of experience is required Educational Qualification : 15 years of complete education Summary :As an Infrastructure Architect, you will be responsible for leading the definition, design, and documentation of technical environments. Your typical day will involve deploying solution architectures, conducting analysis of alternative architectures, creating architectural standards, defining processes to ensure conformance with standards, instituting solution-testing criteria, defining a solution's cost of ownership, and promoting a clear and consistent business vision through technical architectures. Roles & Responsibilities: Lead the definition, design, and documentation of technical environments. Deploy solution architectures and conduct analysis of alternative architectures. Create architectural standards and define processes to ensure conformance with standards. Institute solution-testing criteria and define a solution's cost of ownership. Promote a clear and consistent business vision through technical architectures. Professional & Technical Skills: Must To Have Skills:Experience in Apple macOS Management. Good To Have Skills:Experience in Video Conferencing Infrastructure. Strong understanding of technical architectures. Experience in deploying solution architectures. Experience in defining processes to ensure conformance with standards. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. The ideal candidate will possess a strong educational background in Technology & Information Architectures, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification 15 years of complete education

Project Role :Cloud Migration Engineer Project Role Description :Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes. Must have skills :Microsoft Endpoint Configuration Manager Good to have skills :Microsoft Intune Minimum 5 year(s) of experience is required Educational Qualification :Graduate Summary:As a Cloud Migration Engineer, you will be responsible for providing assessment of existing solutions and infrastructure to migrate to the cloud. Your typical day will involve planning, delivering, and implementing application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes. Roles & Responsibilities: Lead the assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies. Collaborate with cross-functional teams to ensure successful cloud migration. Provide technical expertise in Microsoft Endpoint Configuration Manager and Microsoft Intune for cloud migration projects. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager. Good To Have Skills:Experience with Microsoft Intune. Strong understanding of private and public cloud technologies. Experience in planning, delivering, and implementing application and data migration with scalable, high-performance solutions. Solid grasp of cloud migration best practices and methodologies. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Endpoint Configuration Manager. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful cloud migration projects. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management, Cloud Infrastructure, Microsoft Intune, Microsoft Active Directory, Desktop/Laptop Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education '1.Lead and engineer Windows 10 and OS deployment migration solutions using industry-standard Microsoft technologies2.Provide assess and design consulting for large scale migrations, desktop optimization and core infrastructure deployment3.Contribute to the development and on-going improvement of industry best practices and standards for deploying enterprise and client technologies4.Mentor and provide technical leadership to other team members.5.OS migration assessment, design and implementation.6.Windows 10/11 Image Deployment with SCCM OSD, Microsoft Deployment Toolkit (MDT), USMT and Windows ADK.7.Design and installation of SCCM/MECM & current branch.8.Experience in deploying, troubleshooting, and managing Bit locker encryption on Windows devices.9.Working with the team to automate the deployment process.10.Registering, Managing, and Configuring Microsoft Intune Policies, with or without SCCM/MECM Co-Management and Registering and Deploying Systems through Windows Autopilot.Strong knowledge in Win 10/11 Operating System Administration...Strong experience in deployment tools with respect to Win 10/11 migration..Strong knowledge in deployment tools viz. MECM/SCCM, MDT,WSUS, etc..Strong knowledge of Active Directory and Windows Servers.Good understanding of networking concepts.Good knowledge in VB scripting or PowerShell scripting..Should have strong experience in MECM/SCCM.Experience in App Packaging .. Antivirus Product - Mcafee & Crowdstrike.. Adaptiva - Endpoint management & deployment tool..Knowledge of MS EMS and Azure AD'.Good verbal and written communication skills to connect with customers at varying levels of the organization . .Flexible to work in 24/7 shift..Good listening skills and the ability to follow directions and provide feedback..React quickly to changing business conditions.1. Customer Focus-Team work-Effective Communication-Personal 2. Accountability Commitment to achieve-Resilience and Flexibility 3. Can do attitude US shifts, Alternate Oncall 24x7 Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Migration Engineer, you will be responsible for providing assessment of existing solutions and infrastructure to migrate to the cloud. Your typical day will involve planning, delivering, and implementing application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes. Roles & Responsibilities: Lead the assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies. Collaborate with cross-functional teams to ensure successful cloud migration. Provide technical expertise in Microsoft Endpoint Configuration Manager and Microsoft Intune for cloud migration projects. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager. Good To Have Skills:Experience with Microsoft Intune. Strong understanding of private and public cloud technologies. Experience in planning, delivering, and implementing application and data migration with scalable, high-performance solutions. Solid grasp of cloud migration best practices and methodologies. Additional Information: The candidate should have a minimum of 6-8 years of experience in Microsoft Endpoint Configuration Manager. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful cloud migration projects. This position is based at our Bengaluru office. Qualifications 15 years full time education

INTUNE Role Summary: This position assists customers / Client Life Cycle support around the Microsoft Intune & Endpoint Management. Intune administrator is responsible for the design, implementation, management, and support of the organizations Microsoft Intune environment. This role involves working closely with Workplace Engineering team and stack holders to ensure the successful deployment and maintenance of Intune policies, configurations, and applications. MS Intune administrator L3 is expected to posses advanced knowledge & experience in Intune administration, security best practices, and Windows & Mobility management. Primary Responsibilities: Intune Platform management including design, implementation, and manage Microsoft Intune Configurations, policies, and profiles to support Windows & Mobile device management. Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection. Deploy and manage applications to end-users devices using Intune, ensuring seamless and efficient software distribution. Troubleshoot applications deployment issues and optimize application delivery processes. Configure and deploy Windows Autopilot profiles and support troubleshooting provisioning issue. Configure and support Windows Updates, Feature updates rings & ensure compliance on all Windows devices. Configure and troubleshoot mobile device management features, including device enrolment, application deployment, and policy enforcement. Collaborate with cross-functional teams to understand business requirements and translate them into effective MDM Policies & Profiles. Manage and support all Device Configuration which includes Wi-Fi, VPN, Certificate Based Authentication, LDAP Configuration including AD, APNS Generation and Configuration, CA configuration in Microsoft Intune Admin console. Capability to Lead Technical team and support Intune services. Desired Skills and Experience Core competencies, knowledge, and experience: Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environments. Migration experience of Windows 10 devices from On-Prem AD+ SCCM managed environments to Hybrid AD managed environments is must. Knowledge on Apple Business Manager & Google play Enterprise portal is must. Expertise in PowerShell scripting In-depth knowledge to create and configure MDM polices. Unattended enrollment of Windows, MAC, iOS, Android, Rugged and HoloLens devices. Knowledge on MS-Graph and Power-BI will be an added advantage. Hands-On experience in handling Autopilot support for Windows 10 provisioning Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licences & Reporting. Strong customer service skills. Strong written and verbal communication skills. Must be detail oriented and self-motivating. Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels. Business & Behavioural Skills: Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand. Ability to interact with customers to ensure that the service is flexible, efficient, and responsive. To work through issues analytically to a successful conclusion Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels. Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services. Initiative-taking. Ability to learn modern technologies. Strong technical aptitude and ability to research and solve complex issues independently. Ability to work individually as well as a part of a team. Build and nurture positive working relationship with customers with the intention to exceed their expectations. GPO: GPO Knowledge is must Thorough understanding and extensive knowledge of GPO Synchronization, Group Policy Preferences, User Profile Thorough understanding and extensive knowledge of Active Directory Replication, FSMO management, PowerShell, sysvol Replication Thorough understanding of LDAP, Secure Channel, Windows Time, Advance Group Policy Management, Kerberos, Domain Management

The department Information Technology at our subsidiary, is looking for an experienced Software Packager to support our application packaging team. As our new Application Package Specialist, your focus will be on developing, scripting, and testing packages used for automated software installation. The role holder will have the main responsibility for these services. This will include ensuring that a variety of applications and plug-ins can be deployed unattended to Windows workstations: either silently or with visible progress as required. This role is also critical to ensuring that common plug-ins and software are kept up to date and security vulnerabilities are patched in a timely fashion. We are running 6500 Clients (Notebooks and Desktops) on Windows 10 and 11 Enterprise in German and English OS Languages and we are using IVANTI DSM/Heat for our Client Life Cycle Management Responsibilities Creating Client Software packages for new Applications and update existing applications (example: Solidworks, Autocad,.etc) Develop, test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise. Review and validate software request tickets. Creation of installation guide in collaboration with software key user. Scripting of Packages for software distribution Alpha test & Documentation of any technical parts in the development process. Beta testing of other team members packages. End-user test setup (on virtual desktops). Assisting 2nd/3rd level support in finding the root cause for Package-related problems and a possible solution. Performing and maintaining the distribution of all Microsoft related Security patches Performing and maintaining the distribution of all Client Application Security patches. Implementing of new driver sets for new Notebook Models and series Implementing new driver sets for CAD Workstations and standard Desktops Extensive testing of application packages and deployment Requirements A bachelor's degree in any IT related courses. 2+ years of experience in Application Packaging (with tools like SCCM) Deep Skills in Windows 10 and 11 in an Enterprise Active Directory Environment Skills in Powershell. Skills in Windows Registry, Processes, Filesystem Deep Understanding of MSI and EXE Packaging standards and best practices Problem solver with great communication skills Know, how to read and understand log files. Know and understand the basics of the file structure and local settings (application data, etc) Read and understand messages in event viewer Familiar with registry editor and where modifications are made when installing software. Thinking about user satisfaction while providing help and communicating in a way they understand Ability to adapt quickly to dynamic environments, learn new technologies and develop effective, efficient, and documented solutions to complex problems Ability to work in a team environment Good multitasking ability, analytical and problem-solving skills independently Capability to manage small projects English fluency in writing and speaking Readiness to travel, if needed

Role & responsibilities Windows Image Creation & Management: Design, build and maintain Windows OS images using MDT, SCCM or Intune. Customize and optimize images for performance, security and compatibility. Manage Windows Autopilot for seamless device provisioning. Manage Windows 365 (W365) Cloud PCs, including provisioning, updates, and policy enforcement. Deployment & Automation: Develop and implement automated deployment processes using Task Sequences, PowerShell and Intune policies. Deploy OS images to new and existing devices, ensuring minimal disruption. Manage Windows Servicing and upgrade processes from Windows 10 to Windows 11 using SCCM Troubleshoot and resolve image deployment failures and hardware compatibility issues. Configuration & Patch Management: Configure Group Policies (GPOs), security baselines and compliance settings for Windows environments. Manage Windows updates, patches and software distribution using WSUS, SCCM or Intune. Ensure adherence to corporate security and compliance policies. Device Lifecycle Management: Work closely with IT teams to support device refresh cycles and hardware rollouts. Integrate deployment solutions with Active Directory, Azure AD and Intune for seamless user experience. Support & Documentation: Provide Level 2/3 support for OS deployment-related issues. Maintain up-to-date technical documentation, SOPs and best practices. Collaborate with vendors and stakeholders for troubleshooting and process improvements.

Must be available for F2F interview Candidate Expectation & Job Responsibility: Candidate must have Minimum 6+ years experience in the Knowledge on Application packaging /virtualization process workflow best practices & standards. Packaging using Admin studio VmWare AppVolumes & powershell App deploy tool kit. Hands on experience on Microsoft Intune (Package & application models) to create package. Create and/or modify scripts & script wrappers for application Installs. Package applications for Win 10 & remediate the non-compatible applications. Application deployment through SCCM & Intune (Package & application models) In depth Windows & Application knowledge for both packaging & testing perspective. Produce quality application packages of varying complexity using MSI packaging to be deployed by SCCM to meet business needs. Must have understanding in packaging/Virtualization process workflow best practices standards. Good understanding of files/registries and ability to troubleshoot Windows Operating system related issues. Handle multiple requests to ensure all packages are delivered within SLA & meet the business emergencies. Perform internal testing/quality assurance to ensure package complies with standards. Coordinate testing and User Acceptance Signoff with application owner. Engage Application Owner/Developer/ Vendor to assist with technical configuration when necessary. Create change requests in change management system when applicable. Engage with project teams as needed to provide packaging and deployment support. Looking for 0-60days of notice period. Contact Person - Supraja Contact Number - 9840937225 Email - supraja@gojobs.biz