Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities: Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies. Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. Good To Have Skills: Experience with Workplace Technology Solutions. Strong understanding of endpoint management and security. Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting Experience in troubleshooting hardware and software issues. Ability to communicate technical information effectively and stakeholder management skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform hardware/software support Troubleshoot at L1 and L2 levels Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune Strong understanding of IT operations Experience with server and network areas Knowledge of software solutions/vendors/brands Hands-on troubleshooting experience Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune This position is based at our Bengaluru office A 15 years full time education is required

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Noida and should have a minimum of 5 years of experience in Microsoft Intune. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate the delivery of programs, projects, or managed services. Manage contracts and ensure effective contract management. Develop and maintain relationships with key stakeholders and sponsors. Ensure high levels of commitment and enable the strategic agenda. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Intune. Good To Have Skills:Experience with other mobile device management platforms. Strong understanding of service delivery operations. Experience in coordinating projects and managing contracts. Excellent relationship management and stakeholder engagement skills. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based in Noida. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune, VMware AirWatch Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits for performance optimization. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, VMware AirWatch. Strong troubleshooting skills in Microsoft Intune and VMware AirWatch. Experience in system integration and configuration management. Knowledge of mobile device management (MDM) solutions. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain and update production and development systems. Collaborate with team members to ensure smooth operations. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT operations and support processes. Experience in hardware and software troubleshooting. Knowledge of server and network configurations. Familiarity with operating system-level implementations. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles and Responsibilities - Mac Device Management:Manage, configure, and support macOS devices using Jamf Pro and/or Intune.Automate macOS enrollment via Apple Business Manager (ABM) and Automated Device Enrollment (ADE/DEP).Ensure compliance with company security policies through configuration profiles, policies, and scripts.Deploy and manage software updates, patches, and security settings for macOS.Troubleshoot macOS-related issues and provide Tier 2/3 support.Good Skills in Package the Application using JAMF ComposerJamf Pro Administration:Maintain and optimize Jamf Pro configurations, including policies, scripts, configuration profiles, and smart/static groups.Implement Zero Touch Deployment using Jamf and ABM.Manage Jamf Connect, Self Service, and Conditional Access policies.Integrate Jamf with security tools, identity management solutions (Okta, Entra ID, etc.), and networking tools (Cisco ISE, NAC, etc.).Manage and Integrate JAMF ADCS for Certificate Deployment for Wifi and VPN AuthenticationManage and Integrate JIM with AD to sync User objects into Jamf cloudManage and Configuration the Enrollment CustomizationManage the Mac OS Minor and Major updatesMicrosoft Intune for Mac ManagementConfigure and manage macOS devices within Microsoft Intune.Enforce security baselines, compliance policies, and app protection policies.Support integration with Microsoft Defender for Endpoint (MDE) and other security tools.Manage the Mac OS Minor and Major updates Professional & Technical Skills: Good experience in managing macOS devices in an enterprise environment.Strong expertise in Jamf Pro (Jamf 200+ preferred).Experience with Apple Business Manager (ABM), VPP, and ADE/DEP.Familiarity with Intune macOS management (preferred but not mandatory).Scripting experience in Bash, Python, or PowerShell for automation.Knowledge of macOS security frameworks (FileVault, Gatekeeper, etc.).Understanding of networking concepts (VPN, Wi-Fi, Certificates, SCEP, NAC, etc.).Experience integrating macOS devices with Microsoft Entra ID (Azure AD) and Conditional Access policies. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the implementation of technology at the operating system level across all server and network areas. Provide hardware and software support for various software solutions, vendors, and brands. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of system troubleshooting techniques. Experience with remote desktop support tools. Familiarity with network configuration and management. Ability to document technical processes and solutions clearly. Additional Information: The candidate should have minimum 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide L1 and L2/ basic and intermediate level troubleshooting. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to address system issues. Document technical processes and procedures for reference. Assist in the implementation of new technologies for system enhancement. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT infrastructure and network systems. Experience in troubleshooting hardware and software issues. Knowledge of operating system-level configurations. Familiarity with server and network maintenance. Good To Have Skills: Experience with cloud-based IT management solutions. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost management. Implement process improvements for operational efficiency. Collaborate with cross-functional teams to enhance service delivery. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT service delivery processes. Experience in managing service delivery operations. Knowledge of ITIL framework for service management. Hands-on experience in implementing service improvement initiatives. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

As a Senior EUC Technician at DAZN's Technology hub in Hyderabad, you will be an integral part of our Global Team, responsible for providing expert support and technical solutions to our end users. Reporting to the EUC Team Lead for the region, you will take a leadership role, working independently and collaboratively with other EUC Engineers to ensure efficient operation and continuous improvement of our IT environment. You will be the go-to person for complex technical issues, providing guidance and mentorship to junior team members. Here is a breakdown of what you will do: 1. Effectively manage a team of EUC engineers 2. Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs. 3. Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow. 4. Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction. 5. Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness. 6. Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance. 7. Identify potential system improvements and changes, and work with the EUC Team Lead to implement them effectively. 8. Ensure adherence to agreed service levels and department guidelines, proactively monitoring and managing the performance of IT services. 9. Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information. 10. Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices. 11. Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services. 12. Should be flexible to work on Rotational shifts as per the business needs. Shift work : 09:00 - 18:00, 10:00 -19:00, 12:00 21:00 with potential for 24 x 7 support in the future.

- Engineer, maintain, and update the Firm's standard desktop image and software patch management. - Serve as a subject matter expert for endpoint hardware, Microsoft SCCM, Intune, Packaging tools, application deployment, and other enterprise platforms. - Maintain Microsoft AVD and Citrix application updates and software patches. - Take ownership of new technology implementations, including assessment, identification, testing, deployment, and documentation of standard endpoint hardware and software technologies. - Monitor market developments and provide recommendations for upgrades, endpoint engineering, and management solutions to enhance efficiency. - Actively monitor key metrics, report trends, and make recommendations for improvement. - Coordinate and lead system and service maintenance activities, including highly complex application and service upgrades, as well as regular health checks according to corporate policies and procedures. - Recommend and participate in the creation of corporate standards, best practices, and roadmaps for Information Technology endpoint systems, services, and technologies. - Demonstrate ability to work efficiently in a fast-paced, high-pressure environment, performing well under deadlines. - Proactively identify, develop, and implement automated service delivery, provisioning, and remediation processes to reduce or eliminate user interaction and enhance system and service reliability. Required Skills SCCM, Intune, EUC

Key Responsibilities Lead the end-to-end architecture, implementation, and support of enterprise desktop solutions. Design and deliver robust desktop infrastructure, including proof-of-concept builds , high-level (HLD) and low-level design (LLD) documentation. Own and maintain a production-grade Azure Virtual Desktop (AVD) environment, incorporating Windows 365 and Citrix for power users. Serve as the technical authority for on-premises Citrix VDI , and lead its migration to Citrix Cloud . Design and implement Windows 11 hybrid-joined builds , leveraging Intune for device management. Build and manage Azure AD-joined, Intune-managed Windows 10 deployments using Autopilot . Automate complex desktop provisioning tasks via PowerShell , including: Virtual desktop provisioning and cluster allocation. Identification and decommissioning of inactive virtual desktops. CPU right-sizing based on VMware usage analytics. Streamlined AVD deployment workflows. Act as the final point of escalation for the desktop engineering team. Collaborate closely with Information Security to align solutions with compliance and cybersecurity standards. Required Qualifications Demonstrated experience as a Desktop Architect or senior-level engineer in large-scale enterprise environments. Deep expertise in: Azure Virtual Desktop (AVD) and Windows 365 Citrix VDI architecture and cloud migration Windows 10/11 deployments and hybrid-join configurations Microsoft Intune , Azure AD , and Autopilot PowerShell scripting for automation and process optimization Strong proficiency in developing HLD/LLD documentation . Solid understanding of VMware infrastructure as it relates to desktop virtualization. Excellent troubleshooting skills and the ability to lead complex issue resolution. Preferred Qualifications Relevant Microsoft and Citrix certifications (e.g., Microsoft Azure Solutions Architect , Citrix Certified Expert ) are highly desirable. Experience with security and compliance frameworks in enterprise desktop environments. Strong interpersonal and stakeholder management skills. Proven ability to collaborate with cross-functional teams and drive projects to successful completion. Required Skills W365,Citrix HLD/LLD

Experienced and detail-oriented Intune/SCCM Engineer with a strong background in endpoint management, system configuration, and enterprise device deployment. Proficient in designing, implementing, and maintaining Microsoft Endpoint Manager solutions, including Microsoft Intune and System Center Configuration Manager (SCCM), to ensure secure, scalable, and efficient device management across the organization. Roles and Responsibilities Managing Windows and mobile devices through Intune, including policy configuration, application deployment, compliance settings, and conditional access. Administering SCCM for software distribution, patch management, OS deployment (OSD), and inventory reporting. Migrating environments from traditional on-prem SCCM to cloud-based Intune (modern management). Troubleshooting endpoint-related issues, ensuring system security and compliance with organizational policies. Collaborating with cross-functional teams to define and execute endpoint strategy and improve the end-user experience.

Job Summary: We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. The role involves managing Azure, Intune, Office 365, and network devices. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows and macOS. Manage user accounts via Active Directory. Support Azure, Intune, Office 365, and network devices (routers, switches). Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Requirements: 2+ years of experience in desktop support. Proficiency in Windows, macOS, Azure, Intune, and Office 365. Strong networking knowledge (routers, switches, DNS, DHCP). Excellent problem-solving and communication skills. Relevant certifications (CompTIA A+, Azure Fundamentals) are a plus Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Overview You will be working as Senior member of QA team of new Cloud Platform which is responsible to manage the configurations to Zebra Android devices. You will be working with Architects and Product Management team to make sure this PLatform covers all the use cases and helps in seamless configuration of applications on the android mobile devices. Responsibilities Conduct manual and automated testing of Android applications to ensure high-quality deliverables. Good knowledge on testing Play store applications on android Flavors. Understand requirements, develop mind map and create test plans. Develop and maintain Client side (android device) automated test scripts using Robot Framework and Python for functional, regression, and performance testing. Develop Cloud and device end to end automation using selenium/RFS and Python scripts. Good knowledge on Create and maintain Cloud side scalability test script. Execute test cases, analyze results, and provide detailed reports to stakeholders. Perform compatibility testing across various Android flavors, devices, and screen sizes. Collaborate closely with developers, designers, and product managers to identify and resolve issues throughout the software development lifecycle. Should have good knowledge on - jira, Git repo, GCP Knowledge on Using EMM tools (Soti/AirWatch/42 gear/ms Intune)- device enrollment/profile creation/profile deployment. Qualifications Engineering Graduate in Computer science with 5-7 years of industry experience in Quality assurance of mobile and Cloud applications testing.

Location: Anywhere in India Experience Level: 7 to 10 years Job Summary: We are seeking a highly skilled Delivery Optimization Specialist with expertise in Microsoft Intune to join our IT operations team. The ideal candidate will be responsible for optimizing the deployment of applications, updates, and configurations across the enterprise using Intune delivery optimization techniques. This role is critical to reducing network impact while enhancing end-user experience and deployment efficiency. Key Responsibilities: Design, implement, and manage delivery optimization strategies and policies within Microsoft Intune. Optimize the deployment of applications, software updates, and device configurations to ensure efficient content distribution. Monitor delivery optimization metrics and adjust settings to achieve optimal performance. Troubleshoot and resolve issues related to delivery optimization and deployment failures in Intune. Collaborate closely with endpoint management, networking, and support teams to ensure successful rollouts and minimal disruption. Develop and maintain comprehensive documentation for all delivery optimization processes, policies, and configurations. Educate and support end-users and IT teams on best practices for delivery optimization in Intune-managed environments. Conduct periodic audits and performance assessments to ensure compliance with organizational standards and evolving best practices. Keep up to date with advancements in Microsoft Intune, Windows Delivery Optimization (DO), and related technologies. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT infrastructure or endpoint management , with a strong focus on Microsoft Intune . Proven experience implementing and managing Windows Delivery Optimization (DO) or similar content delivery mechanisms in large environments. Deep understanding of Intune policies , content distribution mechanisms, and deployment automation. Familiarity with Group Policy Objects (GPOs) , Windows Update for Business (WUfB) , and Peer-to-Peer (P2P) content sharing strategies. Strong analytical and troubleshooting skills, particularly around deployment failures and network impact. Excellent documentation, communication, and stakeholder engagement skills. Preferred Skills: Experience with Azure AD , Microsoft Endpoint Manager , or Configuration Manager (SCCM) . Knowledge of network optimization tools , bandwidth management , and content caching solutions . Familiarity with PowerShell scripting for Intune policy and deployment automation. Understanding of compliance and security best practices in endpoint deployment.

Location: Anywhere in India Experience Level: 6 to 10 Job Summary: We are seeking an experienced Service Management Specialist with strong expertise in device management to join our IT team. The ideal candidate will be responsible for managing the complete lifecycle of organizational devices, ensuring compliance, performance, and high end-user satisfaction. The role requires hands-on experience with Microsoft Intune , in-depth knowledge of service management frameworks (e.g., ITIL), and a passion for process improvement. Key Responsibilities: Design, implement, and optimize device management processes and policies. Manage the end-to-end lifecycle of devices procurement, configuration, deployment, maintenance, and retirement. Ensure all devices comply with organizational security and usage policies. Monitor performance, patch levels, and software updates across all endpoints. Collaborate with IT teams to resolve incidents and problems related to device management. Apply ITIL best practices for efficient incident, change, and asset management. Conduct audits and compliance reviews regularly, driving continuous improvement. Train end-users on device management tools, policies, and best practices. Maintain detailed documentation of device management procedures. Stay current with the latest trends, tools, and best practices in endpoint management. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field. 5+ years of experience in device management or endpoint administration. Expertise in Microsoft Intune – must-have . Familiarity with other UEM tools such as VMware Workspace ONE , JAMF, or SCCM – nice to have . ITIL Foundation Certification (v3 or v4) required; higher certifications are a plus. Strong problem-solving skills and the ability to work collaboratively with technical teams. Experience in device auditing, reporting, and policy compliance. Preferred Skills: Experience managing mobile devices, Windows, macOS, and BYOD environments. Understanding of automation in device provisioning and patch management. Knowledge of compliance frameworks like ISO 27001, NIST, or CIS benchmarks. Support experience in hybrid or remote work environments.

Location: Trivandrum Experience: 8 - 12 Years Notice Period: Immediate to 45 Days Role Overview We are looking for a skilled Application Packaging & Release Engineer with strong hands-on experience in application packaging (MSI/MSIX, Win32, Intune) and release management . This role involves packaging, deploying, and managing enterprise applications, automating processes using PowerShell , and supporting enterprise-level rollouts like Office 365 deployments . Key Responsibilities Package and deploy applications using MSI/MSIX, Win32, and Intune Develop, test, and troubleshoot application packages for seamless functionality Manage and configure AppSense Application Manager, Environment Manager , and User Personalization Automate packaging and deployment tasks using PowerShell Package and troubleshoot App-V 5.1 applications Utilize SCCM 2012 R2 for software distribution and endpoint management Configure and maintain Microsoft Group Policy, DHCP, and DNS to support deployments Work with Microsoft SQL Server for configuration and troubleshooting Manage and support Citrix XenDesktop/XenApp 7.15+ environments Follow release management processes ensuring smooth go-lives and post-release support Participate in large-scale deployments like Office 365 rollouts , providing end-user support Required Skills Application Packaging: MSI/MSIX, App-V 5.1, Win32, Intune PowerShell Scripting & Automation SCCM 2012 R2 Microsoft Group Policy, DHCP, DNS Microsoft SQL Server Citrix XenDesktop/XenApp 7.15+ Release Management & Enterprise-Scale Deployments Must-Have Skills Application Packaging SCCM Intune Required Skills SCCM,Release Management,Any scripting

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for incident reduction3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5) Work on problem tickets for finding permanent solutions of repeated issues6) Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes7) Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Work on and resolve complex tickets spanning across multiple technology towers Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) Work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members to understand the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Clouda. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: We are seeking a Senior End User Computing (EUC) Engineer with expertise in Citrix, Azure Virtual Desktop (AVD), SCCM/MECM, Intune, Ivanti AppSense, PowerShell, Entra ID, Defender, and other EUC technologies. The ideal candidate will be responsible for designing, implementing, and supporting end-user computing solutions that enhance performance, security, and user experience. Key Responsibilities: - Design, deploy, and manage Citrix Virtual Apps & Desktops (DaaS, XenApp, NetScaler, StoreFront, Director) for enterprise environments. - Configure and manage Azure AVD, Windows 365 (W365), and Azure Virtual Machines (VMs) for cloud-based EUC solutions. - Administer SCCM/MECM, Intune, and Ivanti AppSense for software deployment, patching, and device management. - Implement and optimize Entra ID (formerly Azure AD), Microsoft Defender, and Active Directory (AD) for identity and security management. - Develop and maintain OS Deployment (OSD) automation for endpoint provisioning and management. - Utilize PowerShell scripting to automate EUC-related tasks and improve efficiency. - Collaborate with cross-functional teams to ensure seamless integration of EUC solutions. - Monitor and troubleshoot EUC-related performance, availability, and security issues. - Stay updated with emerging EUC technologies and recommend best practices. - Provide Level 3 support for escalated EUC incidents and service requests. Qualifications & Experience: - 7+ years of experience in End User Computing with expertise in Citrix, Azure AVD, SCCM/MECM, Intune, and Active Directory. - Strong knowledge of Citrix DaaS, XenApp, NetScaler, StoreFront, Director, and Virtual Desktop solutions. - Hands-on experience with Azure Virtual Machines (VMs), Windows 365 (W365), and Entra ID. - Proficiency in PowerShell scripting for automation and troubleshooting. - Experience with Microsoft Defender, security policies, and endpoint protection. - Strong background in OS deployment (OSD), image management, and application packaging. - Ability to troubleshoot complex EUC environments and resolve escalated technical issues. - Excellent communication and documentation skills for stakeholder collaboration. - Industry certifications such as Citrix CCA-V/CCE-V, Microsoft Certified: Azure Administrator, Intune Specialist, or similar are preferred. Preferred Skills: - Experience in hybrid cloud environments integrating on-premises and cloud-based EUC solutions. - Familiarity with Windows Server, Group Policy, and enterprise mobility solutions. - Knowledge of ITIL processes and EUC best practices. Required Skills Microsoft Intune,Citrix Netscaler,Sccm

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Master Data Management (MDM), Microsoft Intune, Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure successful project delivery Professional & Technical Skills: Must To Have Skills: Proficiency in Master Data Management (MDM), Microsoft Endpoint Configuration Manager, Microsoft Intune Strong understanding of data management principles Experience in application design and configuration Knowledge of application development lifecycle Ability to lead and manage a team Additional Information: The candidate should have a minimum of 5 years of experience in Master Data Management (MDM) This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

We are seeking a skilled UCC - Mobility Engineer to design, implement, and support enterprise Mobile Device Management (MDM) solutions across Apple and Android ecosystems. The ideal candidate will have expertise in Microsoft Intune, MobileIron, JAMF, and iOS/macOS device management. This role is crucial in securing, optimizing, and troubleshooting enterprise mobility platforms to ensure seamless and secure mobile operations. Key Responsibilities Enterprise Mobility & Device Management Manage and maintain enterprise MDM/UEM platforms including Microsoft Intune, MobileIron, and JAMF Pro . Oversee Apple device management , including iPhones, iPads, and macOS devices , leveraging Apple Business Manager (ABM), Device Enrollment Program (DEP), and Volume Purchase Program (VPP) . Administer Android Enterprise for corporate and BYOD mobile device management . Configure and manage mobile device compliance policies , including encryption, application control, and remote wipe capabilities . Deploy and manage enterprise mobile applications via Microsoft Intune App Protection, JAMF, and MobileIron App Distribution . Perform software updates, patching, and firmware management for mobile devices. Security & Compliance Implement and enforce security policies such as Conditional Access, Multi-Factor Authentication (MFA), and Data Loss Prevention (DLP) for mobile devices. Ensure mobile identity and access management through Azure AD, Entra ID, and Single Sign-On (SSO) solutions . Manage certificate-based authentication (CBA) and VPN configurations for secure mobile access. Monitor and optimize the performance of MDM environments, ensuring compliance with corporate and industry standards (e.g., GDPR, HIPAA). Stay up to date with industry trends and security threats to proactively improve mobility solutions. Troubleshooting & Support Troubleshoot and resolve mobility-related incidents , collaborating with Service Desk and IT support teams . Provide technical guidance and training to IT teams and end users on best practices for mobile security and device usage. Participate in on-call rotations and provide after-hours support when necessary. Documentation & Process Improvement Develop and maintain Standard Operating Procedures (SOPs), documentation, and knowledge base articles related to mobility solutions. Maintain detailed network diagrams and configuration guides for mobility infrastructure. Drive automation and process improvements to enhance service reliability and efficiency. Qualifications & Experience Required 7+ years of experience in enterprise mobility engineering, endpoint management, or IT infrastructure support . Strong hands-on experience with Microsoft Intune, MobileIron, and JAMF for mobile device management . Experience managing Apple devices (iPhones, iPads, macOS) using Apple Business Manager (ABM), DEP, and VPP . Expertise in Android Enterprise deployment and configuration . In-depth knowledge of mobile security frameworks , including Conditional Access, Zero Trust, and Endpoint Protection . Experience with Azure AD, Entra ID , and enterprise identity and access management solutions . Strong understanding of VPN, SCEP certificate management, and network security for mobile devices. Troubleshooting expertise for iOS, macOS, Android, and Windows 10/11 endpoint management . Strong knowledge of enterprise app deployment and lifecycle management for mobile applications. Ability to work in a fast-paced, global enterprise environment , collaborating with cross-functional teams. Excellent communication and documentation skills to develop SOPs and user guides . Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional but Beneficial) Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft Certified: Azure Fundamentals CompTIA Security+ VMware Certified Professional - Digital Workspace (VCP-DW) Certified Mobile Device Security Professional (CMDSP) Apple Certified Support Professional (ACSP) JAMF Certified Tech (JCT) JAMF Certified Administrator (JCA) JAMF 300 or JAMF Certified Expert (JCE) ITIL Certification (Preferred) Required Skills Microsoft Exchange,Voice Networking,Mobile Device Management

Job Summary We are seeking a Unified Communication & Collaboration Engineering Subject Matter Expert (SME) to lead the design, implementation, and optimization of enterprise collaboration and messaging solutions. The ideal candidate will have deep expertise in Exchange (On-Prem & Online), Office 365, Email Gateway, PowerShell, Mimecast, Active Directory (AD), Azure AD (AAD), Intune, and Microsoft 365 collaboration tools . This role requires a strategic mindset to enhance collaboration security, compliance, and efficiency. Key Responsibilities Messaging & Email Security Lead the administration and optimization of Exchange On-Prem and Exchange Online in hybrid environments. Manage and secure email gateways and Mimecast to ensure compliance and prevent threats. Develop and maintain Exchange PowerShell scripts for automation, monitoring, and administration. Design and enforce Data Loss Prevention (DLP) policies and Conditional Access rules for enhanced security. Configure and manage shared mailboxes, role-based access control (RBAC), and distribution groups . Collaboration & Productivity Tools Oversee and enhance OneDrive, SharePoint, and Microsoft 365 collaboration tools . Implement Power Platform solutions (Power Automate, Power Apps, Power BI) to drive process efficiency. Work closely with stakeholders to optimize collaboration workflows and data accessibility. Identity & Access Management (IAM) and Security Design and manage Active Directory (AD) and Azure Active Directory (AAD) structures . Implement and refine Entra ID configurations and security policies . Oversee DNS, DHCP, and Conditional Access policies for secure authentication and access control. Endpoint & Mobile Device Management Administer Microsoft Intune for enterprise device security and compliance. Manage and enforce security policies for corporate and BYOD (Bring Your Own Device) environments . Ensure seamless integration of unified communication tools across mobile and desktop platforms. Operations, Compliance & Governance Establish and maintain best practices for high availability, scalability, and compliance in collaboration services. Ensure all solutions meet BFSI regulatory standards (e.g., GDPR, SOX, PCI-DSS ). Provide expert-level support for incident management, troubleshooting, and root cause analysis. Drive automation and process improvements to enhance service reliability and efficiency. Participate in disaster recovery and business continuity planning for communication platforms. Required Skills & Experience 5+ years of experience in Unified Communication & Collaboration Engineering . Expertise in Exchange On-Prem, Exchange Online, Office 365, and Email Gateways . Advanced PowerShell scripting skills for automation and administration. Strong knowledge of Active Directory (AD), Azure AD (AAD), Entra ID, and RBAC . Experience configuring DNS, DHCP, Conditional Access, and DLP policies . Hands-on experience managing OneDrive, SharePoint, and Power Platform . Proficiency in Microsoft Intune for device management and endpoint security. Deep understanding of BFSI security and compliance requirements . Preferred Qualifications (Optional but Beneficial) Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Messaging Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals Required Skills Exchange,Powershell,Azure Ad

Oreta is a leading technology services company that empowers business outcomes through advisory, delivery and managed services using network, cloud, security, and analytics. Our commitment to innovation and excellence has earned us numerous prestigious awards in the Australian technology sector, including recognition from ARN, Telstra, Deloitte and CRN. We maintain strategic partnerships with renowned industry leaders such as Microsoft, Telstra, Cisco, Sentinel One, Palo Alto Networks, VMware Premium, and Qualys, enabling us to deliver top-tier solutions and services. Role & responsibilities Delivery of projects related to O365, Teams calling, SharePoint, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security and VDI Responding and resolving service tickets within the required SLAs for proactive and reactive support tickets Configuring/troubleshooting Microsoft Collaboration solutions, PCs and network equipment Troubleshooting and supporting Microsoft Collaboration solutions via our ticketing system, telephone, email, and in-person Monitoring and controlling usage and help identify efficiencies in process and solutions Upgrading devices/solutions to the latest patches and major releases Monitoring system performance and capacity, and providing periodic system status reports Performing timely escalations as per SLAs Providing inputs for creation of SOPs and process improvements Maintaining high customer satisfaction Working collaboratively with the Service Delivery and Support team, Investigating faults in customers' O365 environment and maximizing performance through ongoing monitoring and troubleshooting Updating network equipment to the latest firmware releases Reporting on service scope to key stakeholders Preferred candidate profile 3+ years experience working in some of the following areas: IT service desk experience PC deployment and build O365, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security, VDI, IP Telephony, VPN O365 mailbox migrations, Sharepoint migrations M365- Windows 10 Exposure to Cisco, Meraki, Check Point and other vendors (desirable) Exposure to any Video conferencing equipment (desirable). Prior experience working in an ITIL environment Microsoft certified Associate: MD-100, MD-101, AZ-104, MS-700, MS-100 Prior experience with SCCM and Intune Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

Oreta is a leading technology services company that empowers business outcomes through advisory, delivery and managed services using network, cloud, security, and analytics. Our commitment to innovation and excellence has earned us numerous prestigious awards in the Australian technology sector, including recognition from ARN, Telstra, Deloitte and CRN. We maintain strategic partnerships with renowned industry leaders such as Microsoft, Telstra, Cisco, Sentinel One, Palo Alto Networks, VMware Premium, and Qualys, enabling us to deliver top-tier solutions and services. Role & responsibilities Delivery of projects related to O365, Teams calling, SharePoint, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security and VDI Responding and resolving service tickets within the required SLAs for proactive and reactive support tickets Configuring/troubleshooting Microsoft Collaboration solutions, PCs and network equipment Troubleshooting and supporting Microsoft Collaboration solutions via our ticketing system, telephone, email, and in-person Monitoring and controlling usage and help identify efficiencies in process and solutions Upgrading devices/solutions to the latest patches and major releases Monitoring system performance and capacity, and providing periodic system status reports Performing timely escalations as per SLAs Providing inputs for creation of SOPs and process improvements Maintaining high customer satisfaction Working collaboratively with the Service Delivery and Support team, Investigating faults in customers' O365 environment and maximizing performance through ongoing monitoring and troubleshooting Updating network equipment to the latest firmware releases Reporting on service scope to key stakeholders Preferred candidate profile 3+ years experience working in some of the following areas: IT service desk experience PC deployment and build O365, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security, VDI, IP Telephony, VPN O365 mailbox migrations, Sharepoint migrations M365- Windows 10 Exposure to Cisco, Meraki, Check Point and other vendors (desirable) Exposure to any Video conferencing equipment (desirable). Prior experience working in an ITIL environment Microsoft certified Associate: MD-100, MD-101, AZ-104, MS-700, MS-100 Prior experience with SCCM and Intune Perks and benefits Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

Oreta is a leading technology services company that empowers business outcomes through advisory, delivery and managed services using network, cloud, security, and analytics. Our commitment to innovation and excellence has earned us numerous prestigious awards in the Australian technology sector, including recognition from ARN, Telstra, Deloitte and CRN. We maintain strategic partnerships with renowned industry leaders such as Microsoft, Telstra, Cisco, Sentinel One, Palo Alto Networks, VMwarePremium, and Qualys, enabling us to deliver top-tier solutions and services. Role & responsibilities Solution Design & Delivery of projects related to O365, Teams calling, SharePoint, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security and VDI Responding and resolving issues within the required SLAs for proactive and reactive support tickets Configuring/troubleshooting Microsoft Collaboration solutions. Monitoring and controlling usage and help identify efficiencies in process and solutions Upgrading devices/solutions to the latest patches and major releases Monitoring system performance and capacity, and providing periodic system status reports Performing timely escalations as per SLAs Providing inputs for creation of SOPs and process improvements Maintaining high customer satisfaction Working collaboratively with the Service Delivery and Support team, Investigating faults in customers' O365 environment and maximizing performance through ongoing monitoring and troubleshooting Updating network equipment to the latest firmware releases Reporting on service scope to key stakeholders Preferred candidate profile 12+ years experience working in some of the following areas: IT service desk experience PC deployment and build O365, Microsoft Teams, Intune, Azure, Active Directory, endpoint security, email security, VDI, IP Telephony, VPN O365 mailbox migrations, Sharepoint migrations M365- Windows 10 Exposure to Cisco, Meraki, Check Point and other vendors (desirable) Exposure to any Video conferencing equipment (desirable). Prior experience working in an ITIL environment Microsoft certified Associate: MD-100, MD-101, AZ-104, MS-700, MS-100 Prior experience with Intune Perks and benefits Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.