Microsoft Endpoint config Manager (SCCM) Microsoft Intune (Endpoint Manager) Solid understanding of Active Directory, Group Policy, Azure AD, and Microsoft 365 Experience with patch management for Windows 5+ yr HYBD location 21 LPA CTC

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Packaging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction.Key Responsibilities:- Create, customize, and repackage software applications line MSI, EXE, APPX, PSADT, etc for silent/unattended installation.- Develop and maintain Windows Installer (MSI) packages using tools like InstallShield, WiX, Advanced Installer, or ORCA.- Convert legacy installers (EXE, scripts) to modern deployment formats (MSIX, IntuneWin).- Troubleshoot deployment failures and compatibility issues (Application failures, dependencies).- Write PowerShell, VBScript, or Batch scripts for pre/post-installation tasks.- Implement App-V sequencing (if applicable) and MSIX packaging/modernization.- Optimize packages for Windows 10/11, Cloud (Azure/AWS) environments.- Validate packages in MECM , Intune , virtualized (VMware, Hyper-V) and physical environments.- Document packaging processes, version control, and release notes.- Mentor junior engineers and define packaging standards.Professional Technical Skills :- Expert in MSI/MSIX/APPX packaging tools in InstallShield, WiX, Advanced Installer.- Proficient in PowerShell, VB Script, and Windows Registry and File System.- Need to have strong knowledge of SCCM and Intune.- Familiarity with Windows OS internals, Group Policy, and security baselines.Addtional Information- Strong problem-solving and debugging skills.- Ability to work in Agile/Scrum environments.- Excellent documentation and communication skills.Education Details-15 years full time education Qualification 15 years full time education

Skills Required : 4- 6 Years of experience in IT support roles, with a focus on desktop/technical support. Hands - on experience with Office 365 applications, including user account management. Experience in providing first-line technical support for hardware, software, and network issues. Handled support tickets promptly while maintaining high customer satisfaction. Document technical issues and solutions effectively in the ticketing system. Knowledge, support troubleshoot Microsoft Intune for mobile and endpoint device management. Collaborate with the IT team to enhance support processes and implement new technologies. Strong problem-solving skills and technical troubleshooting abilities. Familiarity with Windows and Mac operating systems. Excellent communication skills and ability to work in a team Requirements Assist employees with resolving basic technical problems on both Windows and Mac operating systems. Ensure devices comply with organizational security policies and best practices. Manage and Support Office 365 applications, including user account creation, configuration, and issue resolution. Assist users in setting up and using various Office 365 tools and applications. Respond to and resolve technical support tickets within established timeframes. Accurately document technical issues, resolutions, and ongoing challenges in the ticketing system. Maintain up-to-date knowledge of recurring issues and solutions for future reference. Install, configure, and upgrade desktop hardware and software as needed. Contribute to internal knowledge-sharing sessions and best practice guides . Administer and support Microsoft Intune for device management, application deployment. Stay up to date with the latest IT trends and technologies to recommend improvements. Collaborate with global team for IT support and closely work to resolve issues.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Must have 1 year of tech support experience preferred on paper with international Clients (Mandate) Only For Immediate Joiner Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Hi Folks, We are having an excellent job opportunity to work with one of the MNC client based out of Bangalore/Pune. Please find below the Job Description: Strong Application packaging, understands application remediation end to end process Intune and SCCM Interested candidates, Please revert with below details on nirbhi.dixit@reynasolutions.com Current company: Notice Period: Can Join In: Current CTC: Expected CTC: Any offers: Current Location:

We have openings in Network L2 Eng Total Exp : 6+ Years Work Timing: 24/7 Shift Work Mode: Onsite Location : Bangalore Immediate Candidates Preferred Interested candidates please share your updated resume with : Suneetha.d@truglobal.com Contact Number: 9513059942 -Suneetha D Required Hands-on Experience: Provide support for Cisco Meraki Switches in multiple locations. Assist in the management and troubleshooting of Cisco Firewalls to ensure network security and performance. Monitor, maintain, and troubleshoot APC UPS systems to ensure power reliability. WAN Link & ISP Coordination Manage MPLS, leased lines, and broadband connections, ensuring optimal connectivity. LAN Design & Optimization Ensure efficient local area networking for high availability and performance. SD-WAN Implementation & Management Deploy and maintain software-defined networking for flexibility and scalability. VPN Deployment & Secure Access Configure and maintain secure tunnels for remote users and site-to-site connectivity. Troubleshooting Connectivity Issues Diagnose and resolve IP conflicts, link failures, and other network disruptions. DNS, DHCP, & IP Address Management (IPAM) Ensure proper network addressing and name resolution. Packet Capture & Deep-Dive Analysis Utilize tools to diagnose and troubleshoot complex network issues. Incident Response for Network Outages Perform root cause analysis and corrective actions to prevent recurrence. Escalation to OEMs & ISPs Coordinate with vendors for complex issue resolution and hardware/software support. Provide documentation, training, and knowledge-sharing within the IT team to improve network troubleshooting efficiency. Participate in on-call rotations and assist in resolving critical network issues.

Role & responsibilities Provide Level 1 and Level 2 support for issues related to Office 365 , Intune , and Exchange Online Troubleshoot and resolve incidents and requests logged in the ticketing system Manage user onboarding/offboarding (mailboxes, Intune enrollments, access controls) Support end-users with issues like email access, device enrollment, Teams/SharePoint, MFA, and application policies Create and maintain documentation of issues and resolutions in the ticketing system Escalate complex issues to senior engineers or vendors when required Ensure compliance with client-specific security and data handling standards Provide user guidance on best practices for secure usage of Microsoft 365 tools Participate in team meetings and share knowledge to drive continuous improvement Preferred candidate profile At least 2 years of experience supporting Office 365 , Intune , and Exchange Online Strong understanding of user management, licensing, and security best practices in Microsoft 365 Experience with ticketing tools. Solid troubleshooting skills for email, authentication, and mobile device management (MDM) Excellent communication skills to provide clear, user-friendly support Ability to prioritize and handle multiple tickets in a fast-paced environment Certifications like MS-900, MS-102, or MD-102 are a plus

Device Management & Configuration/Security Specialist & Workflow/Integration Specialist eJAmerica Bengaluru, Karnataka, India (Hybrid) Experience: 8 t0 10 years Location: Bangalore/Pune Prefer: Immediate to 30 days joiners Key Responsibilities: Device Configuration & Security Create and manage system builds and images for Windows/macOS devices Configure firewalls, client security, browser settings , and enforce device policies Implement and manage device lock screens and compliance policies System Updates & Maintenance Manage and deploy driver, BIOS, and firmware updates across devices Monitor and maintain system health and performance across environments Workflow & Integration Support Administer and maintain myIT workflows to support internal IT service operations Handle Ariba integration and updates for procurement and workflow processes Customer & Stakeholder Engagement Coordinate with internal teams and external vendors to ensure smooth device operations Address and resolve escalations related to workflows and integrations Ensure clear communication of timelines, updates, and policy changes Required Skills & Qualifications: 58 years of experience in device management, IT operations, or endpoint configuration Proficiency in Windows OS imaging, BIOS/firmware updates , and endpoint security Experience with myIT workflows and Ariba platform is a plus Strong analytical, troubleshooting, and communication skills Experience with MDM tools (e.g., Intune, SCCM, JAMF) is desirable

Administer MDM solutions (Intune, MobileIron), manage Android/iOS apps, rugged devices, policy config, security, device enrollment, troubleshooting, reporting, and end-user support. Ensure compliance and maintain MDM documentation.

Lead digital workforce platforms like messaging, scheduling, virtual workspace. Guide team delivery, platform execution, and agile coordination Required Candidate profile 10–15 yrs in IT delivery, workforce enablement, stakeholder collaboration. Agile/Scrum required.

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 3 + years of experience in SCCM and Intune. Job Description Primary Skills SCCM Engineer Intune L3 Engineer Powershell scripting Autopilot Autopatch Interested candidates for above position kindly share your CVs on Priyanka.sar@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE - 1 Yr+ Technical Support Exp with International Clients on Papers (Mandate) Only Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMM Intune. Experience8-10 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: EMM Intune. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMM Intune. Experience8-10 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMM Intune. Experience5-8 Years.

Experience in designing, implementing, and managing SCCM and Intune solutions. Strong understanding of endpoint management concepts, including device provisioning, software distribution, patch management, and security. Experience with Microsoft Endpoint Manager (SCCM and Intune) integration, configuration, and administration. Familiarity with modern management concepts, such as cloud-based management, autopilot, and zero-touch deployment. Experience working with PC/Mac infrastructure as an engineer level SCCM & Intune Certification. Experience with system provisioning and imaging using tools such as DEP and SCCM. Experience with managing 802.1x on MacOS/Windows (for wifi and wired network connections). Experience with end point management client software deployment (SCCM + Intune), inventory, antivirus and end point security solution. Familiarity with configuration profile and working with preference files (.plist) Experience with Azure/AWS, Network troubleshooting, Background in server administration, networking, troubleshooting, scripting, automation Experience with Active Directory including user and group management, group policies Experience with desktop operating systems including Windows 10/11 and OS X Scripting via PowerShell, BASH, and others. Excellent analytical, problem-solving, and communication skills. Primary Skills Operating System Deployment SCCM Intune Secondary Skills Mircosoft Endpoint Patching

We are seeking a Cloud Engineer to design, implement, and maintain cloud infrastructure (AWS, Azure, GCP). Key responsibilities include cloud architecture, system administration, automation, security, cost management, and documentation. Experience with migrating Exchange and SharePoint to cloud solutions is required. Collaborate with, cross-functional teams to design, implement, and maintain cloud infrastructure solutions. Provide technical guidance and support to resolve complex issues related to cloud services, Cyber Security, Networks. Perform regular assessments and audits to ensure the security, reliability, and efficiency of cloud environments. Participate in planning and executing cloud migration projects, including workload assessments, resource provisioning, and data migration strategies. Work as a Technical Consultant for Various Microsoft Technologies and its Security products. Hosted Exchange and Online Exchange Migration - SharePoint and OneDrive Migration - Teams, Enterprise Roaming Profile and Intune Deployment - Spam Filters and Endpoint Security, EDR, XDR, NDR, MDR - Work with Pass-through, Federated auth, SSO, Hybrid access, Cloud Sync, Delegation, Self Service. - MFA, Conditional Policies, PIM, Vulnerabilities and risk assessment. - Encryption, Risk Asses, Incidence management, VA, Penetration test, IDS/IPS, compliance.

Job Purpose: The Collaboration tools Administrator is responsible for managing and maintaining the organization's Office 365, MS teams, Intune, SharePoint, Defender, MDM and IAM environments while supporting Data Center Operations (DCO) activities. The position requires 24/7 availability to support critical operations and respond promptly to incidents. Role Description: Office 365 Administration: Manage and maintain Office 365 services, including user accounts, licenses, permissions, and configurations for Exchange Online, SharePoint Online, Teams, and OneDrive. Intune Administration: Oversee the administration of Microsoft Intune, including device enrollment, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access to corporate resources. Security and Compliance: Implement and manage security measures within Office 365 and Intune, including multi-factor authentication (MFA), Data Loss Prevention (DLP), and compliance policies to protect data and meet regulatory requirements. Incident : Provide 24/7 on-call support for Office 365 and Intune-related incidents, ensuring quick resolution to minimize downtime and disruption. User Support: Offer technical support and troubleshooting for end-users, addressing issues related to Office 365, Intune, and other integrated services. Monitoring and Reporting: Continuously monitor the performance, security, and compliance of Office 365 and Intune services, generating regular reports on system health and usage. Automation and Scripting: Utilize PowerShell and other scripting tools to automate administrative tasks and improve operational efficiency within Office 365 and Intune environments. Backup and Recovery: Manage backup solutions for Office 365 data and participate in disaster recovery planning and execution to ensure business continuity. Documentation and Training: Develop and maintain detailed documentation of configurations, procedures, and best practices, and provide training to IT staff and end-users. Key Deliverables: Reliable and secure operation of Office 365 and Intune services as part of the overall IT infrastructure. Effective integration of Office 365 and Intune with DCO and NOC operations. Timely incident response and resolution to ensure 24/7 availability of critical services. Efficient management of user accounts, licenses, and security settings within Office 365 and Intune. Regular monitoring, reporting, and auditing of Office 365 and Intune performance and security. Comprehensive documentation and training materials for internal use. Knowledge and Skill Sets: Office 365 Administration: Expertise in managing Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive. Intune Administration: Proficiency in Microsoft Intune, including device management, policy enforcement, and application deployment. Data Center Operations (DCO) and NOC Support: Experience in supporting DCO and NOC operations, with the ability to troubleshoot and resolve issues in a 24/7 environment. PowerShell and Scripting: Ability to create and use PowerShell scripts and other tools to automate tasks within Office 365 and Intune environments. Security and Compliance: In-depth knowledge of security features in Office 365 and Intune, including MFA, DLP, and compliance tools. Backup and Recovery: Understanding of backup solutions for Office 365 data and disaster recovery planning. Monitoring Tools: Familiarity with monitoring tools for tracking the health and performance of Office 365 and Intune services. Communication: Strong communication skills for providing technical support and collaborating with IT teams. Documentation: Ability to create detailed documentation and training resources. 24/7 Availability: Commitment to providing round-the-clock support for critical Office 365 and Intune services.

- L2/L3 support: M365 (Exchange, SharePoint, Teams, OneDrive, Intune MDM/MAM, VDI) - App/user testing & debugging - Collaborate with Service Desk/OEMs - Support config, testing DR/BCP - Document issues & resolutions - CCNA-level networking preferred

Minimum 4+ years experience in End User Computing Domain and Technologies including SCCM I/;Sound knowledge on processes for Software Distribution processes and toolsets (Applications/Packages/App-V packages) and App Catalogues. Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets. Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings. Good knowledge on Image Management processes along with supporting toolsets like MDT, WADK, and Cloud based provisioning. Have understanding / working knowledge on Technologies like Office 365, Intune, Azure, Application Packaging, and Virtualization technologies. Deep knowledge on Operating system versions (Windows 10, Windows 7, Server 2012, 2016), its configurations. Ability to support issues pertaining to SCCM infrastructure, Image Management and relevant services. Understanding of Service Level Agreements and ITIL Processes and Ensure goals for (SLA) Service Level Agreements are met along with Service Now Tool. Excellent knowledge on supported processes like Requirements gathering, Customer and Stakeholder communications, Project control incl. effective learning skills. Good English Communication Skills - Spoken and Written including technical writing; with strong interpersonal skills Flexible with Shifts (open for 24*7 support) Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets. Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings. Provide the L3/L4 support for the issues pertaining to SCCM infrastructure, Image Management and relevant services. Understanding of Service Level Agreements and ITIL Processes and Ensure goals for (SLA) Service Level Agreements are met along with Service Now Tool. Good English Communication Skills - Spoken and Written including technical writing; with strong interpersonal skills Flexible with Shifts (open for 24*7 support) Interested Candidates can share your updated resume to the below email id: sowmiya.m212910@cognizant.com

5 to 10 years of experience managing Workspace ONE UEM and Access in enterprise environments. - Expertise in endpoint management, MDM (Mobile Device Management), and EMM (Enterprise Mobility Management). - Strong knowledge of Windows 10/11, macOS, iOS, and Android device management. - Experience integrating Workspace ONE with Azure AD, Okta, Intune, and other IAM solutions. - Proficiency in PowerShell, REST APIs, and automation scripting. - Understanding of networking, VPNs, firewalls, and cloud-based security policies. - VMware Workspace ONE certification (VMware VCP-DW or equivalent) is a plus. Preferred Experience: - Experience with Windows Autopilot and Apple Business Manager. - Knowledge of mobile application management (MAM) and VDI technologies. - Familiarity with ITIL framework and enterprise IT support models.

About Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors . Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.Roles and Responsibilities:- Engage with potential clients to understand their business requirements and challenges.- Conduct a thorough needs analysis to align our product with customer needs.- Conduct compelling and informative product demonstrations to showcase the features and benefits of our solution.- Customize demonstrations to address specific customer requirements and pain points.- Develop a deep understanding of the technical aspects of our product and its integration with diverse IT environments.- Collaborate with the product development team to stay informed about the latest features and updates.- Work closely with the sales team to provide technical expertise during the sales process.- Collaborate with the marketing team to develop and enhance sales collateral and presentations.- Build and maintain strong relationships with key stakeholders, including IT decision-makers.- Address customer inquiries and concerns during the presales process.- Stay informed about industry trends, competitor products, and market demands.- Provide feedback to the product development team based on customer interactions.Requirements:- Master's degree in a relevant technical field or equivalent work experience.- Minimum 8 years of professional Pre-sales experience required.- Proven experience in presales, technical sales, or a similar customer-facing role within the SaaS industry.- Strong technical acumen and the ability to understand and articulate complex technical concepts.- Excellent communication and presentation skills.- Ability to work independently and collaboratively in a fast-paced environment.- Prior experience in the SaaS/unified endpoint management domain is a plus.ApplySaveSaveProInsights

About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.Hexnode, the Enterprise software division of Mitsogo Inc. , was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.Job OverviewPreSales Consultant (SaaS Product background)As an Executive - PreSales, you will be a key player in shaping the success of our product by collaborating with the sales and product development teams. You will be responsible for understanding customer needs, presenting product demonstrations, and showcasing the value of our product.Responsibilities:- Engage with potential clients to understand their business requirements and challenges.- Conduct a thorough needs analysis to align our product with customer needs.- Conduct compelling and informative product demonstrations to showcase the features and benefits of our solution.- Customize demonstrations to address specific customer requirements and pain points.- Develop a deep understanding of the technical aspects of our product and its integration with diverse IT environments.- Collaborate with the product development team to stay informed about the latest features and updates.- Work closely with the sales team to provide technical expertise during the sales process.- Collaborate with the marketing team to develop and enhance sales collateral and presentations.- Build and maintain strong relationships with key stakeholders, including IT decision-makers.- Address customer inquiries and concerns during the presales process.- Stay informed about industry trends, competitor products, and market demands.- Provide feedback to the product development team based on customer interactions.Requirements:- MBA in a relevant field or equivalent work experience.- Minimum 1 - 5 years of professional Pre-sales experience required.- Proven experience in presales, technical sales, or a similar customer-facing role within the SaaS industry.- Strong technical acumen and the ability to understand and articulate complex technical concepts.- Excellent communication and presentation skills.- Employees must be ready to work in US shift timings.- Ability to work independently and collaboratively in a fast-paced environment.- Prior experience in the SaaS/unified endpoint management domain is a plusApplySaveSaveProInsights