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Module lead - IT Product Support Mercer

7.0 - 10.0 years

5 - 12 Lacs

noida, gurugram, greater noida

Work from Office

Role & responsibilities Understand the application and its various process along with stakeholders information. Understand support ticket (Incidents and Service Requests) requirements and coordinate with reporters for better requirement clarity. Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions. Health, Logs & Alerts monitoring of Applications/Servers, analyze for any issues, raise support tickets and escalate as required. Manage application support, maintenance and enhancement activities. Task estimation, prioritization, risk identification and tracking to closure within defined SLAs Do root cause analysis for all the high priority tickets and shar...

Posted 2 months ago

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