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8.0 - 12.0 years
0 Lacs
haryana
On-site
You are being offered the opportunity to join Expedia Group as a Manager of Workforce Planning & Program Management. In this role, you will be responsible for leading real-time workforce operations and driving key WFM programs and initiatives across the contact center network. Your primary responsibilities will include overseeing real-time management, monitoring intraday service levels, responding to incidents, evaluating call routing logic, owning cross-functional WFM programs, leading staffing model development, building dashboards and trend reports, and tracking program success through defined KPIs. Additionally, you will be expected to hire, coach, and develop a high-performing team of W...
Posted 2 weeks ago
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