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Starlink Qatar logo
Real-Time Monitoring (RTM) Analyst Starlink Qatar

13.0 - 17.0 years

0 Lacs

haryana

On-site

As a Real-Time Monitoring (RTM) Analyst, you play a crucial role in ensuring consistent service delivery across all lines of business (LOBs) within the contact center. Your primary responsibility is to monitor intraday performance, staffing levels, and schedule adherence to drive real-time decisions that optimize workforce productivity and maintain service level agreements (SLAs). You will serve as a central point of coordination for real-time floor support, collaborating closely with Operations, Quality, and WFM planning teams. **Key Responsibilities:** - Monitor real-time contact center activity to ensure service level targets are met across queues, channels, and LOBs. - Track agent adhere...

Posted 5 days ago

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