IT Solutions Consulting Analyst (API Customer Support Engineer) DHL

2.0 - 6.0 years

0 Lacs

indore, madhya pradesh

On-site

As an IT Solutions Consulting Analyst (API Customer Support Engineer) at DHL IT Services, you will be part of a global team of over 5600 IT professionals dedicated to connecting people and driving the global economy through innovative and sustainable digital solutions. Your role will involve providing best-in-class support to both internal and external customers and business partners across the group, ensuring seamless connectivity and exceptional customer experiences. In this position, you will play a crucial role in enabling, supporting, and guiding customers using Group APIs, which serve as the backbone of the company's operations. Your responsibilities will include offering reactive and proactive support, maintaining documentation for continuous improvement, collaborating effectively with development teams, and communicating efficiently with customers and API product owners. Your input on enhancing product roadmaps, processes, service quality, security, and API design will be highly valued within the support framework. Working within API development teams, you will be exposed to modern product development methodologies with a focus on micro-service architecture, cloud technologies, and creating products that deliver tangible value. Your leadership skills will be essential in guiding a small team of support engineers, promoting best practices, ensuring quality, and fostering long-term sustainability. To excel in this role, you should possess a university degree or equivalent qualification, preferably in information technology or a related field. Proficiency in English is essential, while knowledge of German is advantageous. Excellent communication and analytical skills, along with a customer-centric mindset, are key traits for success. Familiarity with IT architecture, data architecture, API standards, cloud computing, automation, programming languages, and IT product management will be beneficial, as well as a general understanding of logistics industry terminology and standards. Practical knowledge of API concepts, architecture, and customer support practices will be valuable assets in this role. Your passion for technology and communication will enable you to work independently, prioritize tasks effectively, and collaborate with multinational teams. Strong proficiency in spoken and written English is crucial for seamless cross-region collaboration. In return for your contributions, DHL IT Services offers a range of benefits, including hybrid work arrangements, generous annual leave, comprehensive medical insurance coverage, and in-house training programs for professional and technical certifications. Join us on this exciting journey to shape the future of IT solutions and customer support at one of the world's largest logistics companies.,

Posted 1 day ago

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IT Network Engineer Pyramid Global Technologies

5.0 - 9.0 years

0 Lacs

punjab

On-site

As an IT Network Engineer, you will play a crucial role in providing guidance and direction to vendor managed services. Your primary responsibility will be to ensure the effective architecture, execution, and operation of network and telecommunications systems to support and secure business processes. You will be at the forefront of Technology Engineering within the organization, tasked with overcoming challenges and finding solutions through a combination of creativity and engineering expertise. It will be your responsibility to ensure that all network security assets, both internal and external (including cloud systems), comply with relevant regulations and can successfully pass IT audits. You will be part of a team that takes ownership of delivering efficient and reliable IT services across a global network of 190 sites, 500+ servers, 3 data centers, and key Cloud providers. Your role will involve enabling, monitoring, and managing connectivity services and security operations for both on-premise and Cloud services. You will need to maintain these services within the parameters of business-aligned reliability, integrity, and risk tolerances. Additionally, you will champion an engineering mindset that focuses on continuous improvements through automation, self-service, CI/CD, and a "fix for good" approach. In terms of key relationships, you will interact with external vendors, internal business partners, and various IT teams supporting IT operations and infrastructure. Your ability to build effective relationships and collaborate across boundaries will be essential for success in this role. To be successful in this position, you should hold a Bachelor's degree in a related field or have equivalent experience. Possessing certifications in Cisco, Microsoft, AWS, Azure, VMware, ITIL, or cyber security will be advantageous. You should have a minimum of 5 years of experience supporting WAN, LAN, Wireless, Telecom, Voice, and Video collaboration environments, as well as system administration experience. Your core accountabilities will include vendor management, strategy & architecture, and technical operations related to network and voice services. You will be responsible for providing end-to-end expert guidance on managing Edge Device Connectivity, voice systems, and collaboration tools, as well as ensuring alignment with the organization's IT vision. In this role, you will make decisions related to design, strategy, project commitments, and incident management. You will also be responsible for evaluating vendor-selection processes and directing the workloads of IT operational security and infrastructure service providers. As an IT Network Engineer, you will face challenges such as changing priorities, deadlines, and managing a highly variable workload. Your ability to influence the broader IT team, improve collaboration, and educate employees on IT services will be critical. Your work environment may involve office settings, manufacturing or distribution environments, and occasional physical requirements such as lifting up to 50 pounds and specific vision abilities. Overall, this role requires a dedicated professional with strong technical competencies, a focus on continuous improvement, and the ability to drive efficient and reliable IT services within a global network environment.,

Posted 2 days ago

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