1007 Internet Jobs - Page 6

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch receivable function. Develop and implement strategies to improve cash flow and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze financial data and reports to identify trends and areas for improvement. Ensure compliance with regulatory requirements and internal policies. Maintain accurate and up-to-date records of all transactions and activities. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry is preferred.

We are looking for a highly motivated and experienced Relationship Manager to join our team in the retail mortgages sector. The ideal candidate will have 0-6 years of experience. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and grow existing client relationships through effective sales strategies. Conduct thorough analysis of client financial situations to offer expert advice on mortgage options. Collaborate with internal teams to ensure seamless delivery of services and high-quality customer service. Stay updated with market trends and competitor activity to stay ahead in the competitive landscape. Provide exceptional customer service by promptly responding to client queries and resolving issues efficiently. Job Requirements Strong knowledge of the BFSI industry, particularly in retail mortgages. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets consistently. Strong analytical and problem-solving skills to assess complex financial situations. Proficiency in using technology and software applications to manage client data and interactions. Ability to work collaboratively as part of a team to achieve common goals.

BPO- Hiring For Social Media Blended Process- 5.00 LPA GGN Grad./UG's/ B.E./B.TEch With min.12 Months Exp. in Chat/Voice Process WIth Int'nl BpO Mandate. 5 Days Cabs 24/7 Pls Call- Dipankar@ 9650094552 Work From Office Only No Work From Home

BPO Hiring For International Cell Phone Voice Process 4.00 LPA - Gurugram Grad/UG with 1Year Exp. with BpO B.E./B.TECH <60% & 1 Year Exp With BpO 9AM-9PM Shift 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Vendor Partner CRF Gurgaon Full-time Company Description About The Role Qualification:Undergraduate/ Graduate. Excellent communication and Grammar Skills. Ability to communicate correctly and clearly. Capability to pick up accents and nuances of effective business communication. Good listening skills. Excellent comprehension of the English language Willing to work in night/rotational shifts Qualifications Undergraduate, Graduate/Post-Graduate Additional Information Min Prior experience 0-1years Job Location Cookies Settings

Senior Associate - REF4916M Full-time

Chennai Walk In-Associate / Sr. Associate - Operations Full-time Company Description WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. About The Role Handling Back office processes, providing solution to customers across various industries like Travel, Insurance and Banking clients in Non-Voice processes. Qualifications Only Non Technical Graduates Fresher or 1 years and above Experience with in BPO with specific to Travel, Insurance, Utilities or Customer Support domain will be an added advantage and Experienced candidates will be considered for Sr. Associate roles. System working knowledge requiredBasic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications Language proficiency (English) - Good/ Excellent Cookies Settings

Join our dynamic team as a Cash Application Associate , where youll play a pivotal role in ensuring accurate and efficient financial transactions. This position offers a unique opportunity to apply your analytical skills and attention to detail in a fast-paced, collaborative environment. As a key member of our finance team, you will be instrumental in maintaining the integrity of our financial processes and fostering strong relationships across departments. Shift Timing - 6:00 PM - 03:00 AMHybrid Work ModelWork from Office Twice a week About the Role: Payment Processing: Accurately apply customer payments to invoices using a variety of payment methods, including checks, electronic transfers, and credit card transactions. Account Reconciliation: Regularly reconcile customer accounts to ensure all payments are accurately reflected and promptly resolve any discrepancies. Data Entry: Efficiently and accurately enter payment information into the accounting system. Communication: Collaborate with departments such as sales and customer service to resolve payment discrepancies and address customer inquiries regarding account balances. Reporting: Generate and maintain reports related to cash application activities and account reconciliations. Compliance: Ensure adherence to company policies and financial regulations throughout the cash application process. Process Improvement: Identify areas for process enhancements and work with management to implement improvements. About You: Bachelor’s degree in any field, with a preference for Accounting, Finance, Business, or Economics. 0-2 years of experience in a fast-paced, deadline-driven operational role. Flexibility in work hours and strong communication skills. Knowledge of the Customer to Cash process. Experience with SAP and proficiency in MS Office applications. Strong analytical and problem-solving skills. In-depth understanding of cash application processes and resolving open items. An organized approach to ensure follow-up on outstanding issues and the ability to identify appropriate actions. Keen attention to detail to ensure high accuracy in all deliverables. Excellent communication skills to effectively convey solutions to internal and external stakeholders. Ability to multitask and prioritize without losing sight of overall objectives and deadlines. Experience or knowledge of cash application processes. Ability to foster strong internal and external relationships, emphasizing collaboration and client service. #LI-OE1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Join our dynamic team as a Cash Application Associate , where youll play a pivotal role in ensuring accurate and efficient financial transactions. This position offers a unique opportunity to apply your analytical skills and attention to detail in a fast-paced, collaborative environment. As a key member of our finance team, you will be instrumental in maintaining the integrity of our financial processes and fostering strong relationships across departments. Shift Timing - 6:00 PM - 03:00 AMHybrid Work ModelWork from Office Twice a week About the Role: Payment Processing: Accurately apply customer payments to invoices using a variety of payment methods, including checks, electronic transfers, and credit card transactions. Account Reconciliation: Regularly reconcile customer accounts to ensure all payments are accurately reflected and promptly resolve any discrepancies. Data Entry: Efficiently and accurately enter payment information into the accounting system. Communication: Collaborate with departments such as sales and customer service to resolve payment discrepancies and address customer inquiries regarding account balances. Reporting: Generate and maintain reports related to cash application activities and account reconciliations. Compliance: Ensure adherence to company policies and financial regulations throughout the cash application process. Process Improvement: Identify areas for process enhancements and work with management to implement improvements. About You: Bachelor’s degree in any field, with a preference for Accounting, Finance, Business, or Economics. 0-2 years of experience in a fast-paced, deadline-driven operational role. Flexibility in work hours and strong communication skills. Knowledge of the Customer to Cash process. Experience with SAP and proficiency in MS Office applications. Strong analytical and problem-solving skills. In-depth understanding of cash application processes and resolving open items. An organized approach to ensure follow-up on outstanding issues and the ability to identify appropriate actions. Keen attention to detail to ensure high accuracy in all deliverables. Excellent communication skills to effectively convey solutions to internal and external stakeholders. Ability to multitask and prioritize without losing sight of overall objectives and deadlines. Experience or knowledge of cash application processes. Ability to foster strong internal and external relationships, emphasizing collaboration and client service. #LI-OE1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.TE Connectivity Ltd. is a $16 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com Responsibility: This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues. This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.RESPONSIBILITIES 1. Order Management - Will handle issues in import, exports and local customer s, Sales order and planning process, i.e, from order entry, daily schedule review, Contract review, Commercial check with terms and condition of Customer Orders, i.e. complete Order to cash Process. Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes Completing circuit between daily Board output and associated PO creation from SAP Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers2 Customer Handling- this role has direct customer handling with good Verbel and written communication, to solve their supply and logistics related and issues.3 Commercial ManagementRead & Understand all commercial terms of Purchase Order and need to get these executed smoothly with cross functions team.4 Management Reportswill prepare all KPI reports for the department, pertaining customer presentation & year end performance of the team.5 Stake holder managementTo coordinate with global and local functions & Support the regional Sales, CSand SCM managers in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders6 KPI s Key performance indicatorsOntime Delivery, Inventory, Pricing discrepancy, Customer satisfaction, Backlog Lates, Ship to Request, Ship to Schedule. Desired Candidate Profile 7-8 years of experience Working experience in SAP-SD & MS office Extensive transactional working experience in manufacturing industry under CS / Supply chain. Experience of effective collaboration in multiple regional teams set up & stake holder management Preferred experience of Aerospace and Defense Competencies EOE, Including Disability/Vets Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. What your background should look like: Competencies Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities. Responsibilities & Qualifications Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements including Customer Relationship & Satisfaction o Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE. o Proactive communication to Customer on pending changes to MOQ s, Lead Time, Price Agreement expiry and visits as required o Strategy for building positive customer relationships Delivery Management - On-going Backlog management and forecast monitoring Metric - STS (Schedule to ship) & STR (Schedule to Request) Complete Order management Billing Management - Quote follow up and proactive billing management process Metric - Billing Manage Service Delivery Process / Execution o Ensure daily review of order backlog , open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team o Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments o Weekly quote follow up, credit status monitoring and awareness of status on open quality issues Manage Interfaces & Build Service Culture o Act as voice of the Customer for internal support departments o Participate in development training and process improvement projects to expand and challenge learning new ideas and processes o Take ownership for actions and follow through on tasks until resolved Competencies EOE, Including Disability/Vets Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities Serve as the central point of contact for various accounts, managing all daily operational needs from inquiry to post-order activities. Drive Extraordinaire Customer Experience (ECE) by interacting professionally with internal and external customers. Focus on KPIs STR (Service to Resolution), CES (Customer Effort Score), FCR (First Contact Resolution), and efficiency . Support Satisfaction Management by assisting in the execution of improvement actions based on: Net Promoter Score (NPS) Transactional surveys Manage Customer Relationships & Satisfaction : Handle all daily customer inquiries with timely follow-up and issue resolution. Ensure proactive communication with customers and coordinate with relevant parties for issue resolution. Collect formal and informal feedback via surveys, phone, and email. Attend customer visits as needed. Oversee the Service Delivery Process / Execution : Handle escalations efficiently. Review quotes and order requirements. Manage scheduling agreements and clear workflow blocks. Monitor critical shipments and follow up on quotes and quality issues. Facilitate Interface Management & Service Culture : Act as the voice of the customer to internal support teams. Participate in training sessions and process improvement initiatives. Take ownership of actions and ensure tasks are completed and resolved fully. What your background should look like: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SFDC (salesforce) is a big advantage. All candidates are required to be fluent in English. Flexibility to work in US shift hours (6 pm to 3:30 am) Education ExperienceAny Graduation/Post Graduation Employment Experience6+ years SAP experience preferred (SD module) Should be from Product based company (Manufacturing Industry) Should have complete knowledge on Quote To Cash process. Competencies Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile EDUCATION/KNOWLEDGE Graduate in any field, 12+3 and German B2 level QUALIFICATIONS & EXPERIENCE Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English and the language being hired for. Competencies EOE, Including Disability/Vets Location

Job Posting TitleCUSTOMER SERVICE SPECIALIST I Band/Level5-4-S Education ExperienceOther Employment Experience3-5 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole APAC Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of Adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings. Supporting the Customer Service team of APAC region by handling the core tasks involved in Quote to Cash Process Manual Order Entry and Order Changes Manual Scheduling Agreement updates Quote Entry Create credits, debits, pro forma invoices or returns. Handling of Customer Portals Supporting EDI Maintaining Customer Profiles and keep that updated Handling multiple team mailboxes with full proficiency All kind of ad hoc requests to support the EMEA /North America Customer Service Teams. Quality check for the peers. Responsibility of high quality & on time delivery Willingness to learn new tasks as per business requirements. Ensuring a constant usage of Leader Standard Work Drive the PIM meeting and play a pivotal role in the transmission of responsibilities and business opportunities using Mandarin knowledge. Participate in continuous improvement projects (Kaizen, GB, Lean, etc.) Drive TEOA according to Star Level requirements Qualification Minimum 3-5 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred. Good knowledge in Outlook, SAP, MS Office tools, Web Portals. Excellent written & verbal communication skills in English Performance oriented Team player and Quality focused. Highly motivated Willingness to quickly adapt to new situations and tasks Shift timing 9 PM to 6 AM Collaboration with the co-workers in the Team. Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Location

Job Posting TitleCUSTOMER SERVICE SPECIALIST I Band/Level5-4-S Education ExperienceOther Employment Experience3-5 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole APAC Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of Adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings. Supporting the Customer Service team of APAC region by handling the core tasks involved in Quote to Cash Process Manual Order Entry and Order Changes Manual Scheduling Agreement updates Quote Entry Create credits, debits, pro forma invoices or returns. Handling of Customer Portals Supporting EDI Maintaining Customer Profiles and keep that updated Handling multiple team mailboxes with full proficiency All kind of ad hoc requests to support the EMEA /North America Customer Service Teams. Quality check for the peers. Responsibility of high quality & on time delivery Willingness to learn new tasks as per business requirements. Ensuring a constant usage of Leader Standard Work Drive the PIM meeting and play a pivotal role in the transmission of responsibilities and business opportunities using Mandarin knowledge. Participate in continuous improvement projects (Kaizen, GB, Lean, etc.) Drive TEOA according to Star Level requirements Qualifications Minimum 3-5 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred. Good knowledge in Outlook, SAP, MS Office tools, Web Portals. Excellent written & verbal communication skills in English Performance oriented Team player and Quality focused. Highly motivated Willingness to quickly adapt to new situations and tasks Shift timing 9 PM to 6 AM Collaboration with the co-workers in the Team. Competencies Location

Job Posting TitleCUSTOMER SERVICE SPECIALIST I BuildingTE Services India (KN1) Band/Level5-4-S Education ExperienceBachelors Degree (High School +4 years) Employment Experience1-3 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Over view TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Roles and Responsibilities Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company. They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships. Shift timings - 9 PM to 6 AM (IST) Responsibilities : Deliver extraordinary customer experience by providing our customer with world class customer service Respond promptly to customer inquiries via phone, email. Provide detailed information about products, services, and order status. Resolve customer complaints and issues efficiently and professionally. Process customer orders accurately and efficiently. Track order progress and ensure timely delivery. Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer Serve as the primary point of contact between customers and the manufacturing team. Communicate any changes in order status, delays, or issues to customers promptly. Prepare and deliver order confirmations, shipping notifications, and other relevant information. Maintain accurate and up-to-date customer records and order documentation. Generate regular reports on order status, customer interactions, and other relevant metrics. Identify trends and provide insights to improve customer service processes. Identify and troubleshoot issues related to orders, deliveries, and product quality. Gather customer feedback and suggest improvements to products and services. Participate in team meetings and training sessions to stay updated on products and processes. Assist in the development and implementation of customer agreement and procedures. Desired Candidate Experience - 1 - 5 Years Any Bachelor s/ Business degrees or equivalent experience MS Office proficiency SAP knowledge Supply chain knowledge Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Managemen Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communication Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issue Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English Competencies EOE, Including Disability/Vets Location

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity s Product Engineering Teams optimize existing products from information or input provided by marketing, customers, Operation Teams, Development Engineers or other employees. They maintain existing products, processes, and specifications including modifications for new applications consistent with manufacturing techniques and economies. They also initiate and implement programs to continuously improve quality, and cost, while meeting customer requirements and may support and implement product extensions to existing platform products to meet specific customer requirements. As part of the Product Engineering Team all activities related to PEC (Product Environmental Compliance), Material Compliance and Sustainability should be pro-actively driven and owned. Be the go-to expert for PEC & Sustainability related inquiries. Supporting Corporate initiative and drive execution within the Sub Vertical. Responsibilities Leading global Product Environmental Compliance (RoHS, REACH, California Prop65, ) for Relays, Terminal Blocks and Distribution Blocks Leading global Sustainability activities in the Sub Vertical to meet TE s commitment regarding carbon footprint reduction Being the technical connection between Corporate team and Product Engineering Teams Driving Corporate initiatives regarding PEC and Sustainability within the Sub Vertical Supporting Engineering functions regarding PEC & Sustainability for Legacy Products and New Product Development Projects Being a solution provider to meet regulatory requirements Proactively identifying upcoming changes to regulatory requirements, creates an action plan and ensures smooth execution Proactively identify and manage risks related to product safety, quality, and legal issues. Complete customer requests MD/compliance form basing on TE standard MD form Collaboration with procurement to push compliance/MD data from suppliers Desired Candidate Profile: Minimum of 8 years of relevant compliance engineering work experience with electro-mechanic components Technical knowledge in Product Environmental Compliance (RoHS, REACH, California Prop65, ) Technical knowledge in Sustainability / Carbon Footprint reduction Technical knowledge in stamped and molded parts, in respect to PEC Good command in verbal and written English language to facilitate global communication both internally and with external customers. Ability to work in a global environment - able to accommodate varying time zones and capable of collaborating with individuals across geographies. Experience in Microsoft Office applications basic project management knowhow, preferred Competencies Location

Candidate should have good communication skill, Should be good at customer services Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office

: Job TitleClient Service Analyst LocationBangalore, India Corporate TitleAssociate Role Description About Deutsche Bank Positive Impact. Its what drives us. More than a claim, this describes the way we do business. Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society. Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our peopleagile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As youll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, were driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel. Corporate Bank At the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, fund release, static updations, account confirmations, proof of payments, BACS recall of funds FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, etc. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients Manage client queries for countries centrally supported from India Coordinates and aligns closely with offshore teams Provides support for self-service apps for Corporate clients, where possible Work closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation & relationship Prepares and provides MIS reports where required Contributes to Continuous Improvement activities leading to operational efficiencies. Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries Manage administrative tasks for the team Take on responsibilities as the dedicated Service Manager for clients Manage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documents Engage with stakeholders for Compliance and Audit requirements Conduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints Your skills and experience Graduate/Post graduate with 8-10 years in servicing corporate clients or in a financial institution. Basic analytical skills, ability to exercise flexibility with regards to production problem solving Excellent communication skills, fluent in English and preferably local language Excellent team worker, able to work in virtual global teams and a matrix organization Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering Driven and motivated to work under tight timelines Extremely diligent and hardworking to efficiently manage deadlines Open minded, able to share information, transfer knowledge and expertise to team members Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective Experience in electronic banking support is an advantage Excellent skills in using MS Office Power point and Excel How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII (Target In India) At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. PRIMARY FUNCTION: Participate in the strategic growth of a multi-disciplined architectural department to support the design and construction. Drive collaboration and deliver optimized programmatic technical/ architectural solutions that fulfil Target s goals and objectives. Partner with internal teams, to assure the successful completion of all architecture programs including design of new facilities and remodel efforts, Small format, sustainability programs, innovation, and facilities support. Lead Architecture Design team, developing design documentation (including Architectural documentation, Special Projects 3D & BIM models, & renderings). Facilitates coordination with architecture and engineering consultants on selected projects. Supports the development of design criteria, project collaboration tools and protocols, project file-management and other reference documentation. Direct supervision of architecture team members. Is a member of the architectural leadership team, participates in strategic talent and business planning as well as, goal development activities. Provide team leadership and brand management of the Target culture and Values. PRINCIPAL DUTIES AND RESPONSIBILITIES Department Leadership Build a positive work environment that unifies the department, encourages collaboration and promotes Target as a preferred workplace. Enhance partnership between Minneapolis and TII supporting our one team, two location philosophy. Provides leadership, coaching, motivation and assistance to managers and other team members to ensure teamwork and high performance in the accomplishment of all responsibilities and projects. Manage Talent Cultivate talent by recruiting, attracting, and developing new team members. Work directly with team members to set goals, objectives and position responsibilities that support Target s vision. Closely monitor high potentials and provide resources for continued growth. Writes and conducts team member performance reviews, recommends and administers counseling and corrective action. Develops and encourages growth of team members. Initiate and conduct work programs in accordance with Target s policies, priorities and budget. Manage Financial ResourcesSupport the development, forecasting and management of capital and expense budgets for assigned function or department. Provide Technical LeadershipRecognized technical leader within discipline and thorough understanding of how work affects other disciplines. Strategize and implement ways to improve productivity, design, accuracy, and completeness of work. Schedule projects and assignments. Contributes to the research and application of initial design, retrofit for target s properties. Applies Target s project management tools in support of Construction and Operations. Assist in Research of products or systems for incorporation into Target s prototype designs and specifications. Collaborates with A/E/Store planning to resolve project specific design issues. Be accountable for high quality work which efficiently meets all deadlines, managing time accordingly, and communicating status to partners. Evaluate BIM team workload capacity and requirements, and develop strategies to achieve business objectives within established budget and staffing levels. Manage and guide high performing full time resources and contractors. REPORTING/WORKING RELATIONSHIPS : Reports to Director and above. Supervises and leads team size 3-7 direct reports. Maintain close working relationships with all relevant Directors and Managers Education and Experience: Master/Bachelor s degree in Architecture from recognized university. 10 to15 years of experience with a consultant Architects firm, contractor, or Retail Architectural background Achieved recognized standing in professional field through personal contributions Technical Skills: Proficient in the design and knowledgeable in the operation of Retail/commercial building Architecture. Possess well developed knowledge of Retail /commercial building design and construction processes. Ability to effectively work with discipline specific Architecture software programs and project management applications. Practical knowledge of the design and application of discipline specific products. Actively involved in influencing industry and developing technical skills through participation in technical societies. Familiar with Retail and merchandising strategies and the impact of these strategies on design execution. Leadership Skills: Ability to provide direction, develop and implement processes, motivate others and build consensus with large groups including cross-pyramid teams. Proven ability to lead and coordinate multiple projects, develop and implement schedules, and prioritize workload Excellent analytical and strategic problem solving skills, highly developed understanding of company s strategic direction and ability to interpret and communicate senior management directives. Demonstrated ability to make effective presentations to executive groups Excellent interpersonal and communication skills; ability to work well with others and contribute to a positive work environment and the ability to mentor and coach others. Working knowledge of business application software (Outlook, PowerPoint, Project management tools, Excel, and Word). Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging

: Job TitleProject & Change Specialist Corporate Title: Associate LocationMumbai, India Role Description DIPL Mumbai RTM Projects & Processes team is looking to hire a qualified professional with business-based academic backgrounds. You will be joining the Corporate Bank Relationship & Transaction Management (RTM) Projects & Processes team. The Projects and Processes team is a global function which will be responsible for driving transformation, continuous improvement, risk remediation and talent and knowledge management across RTM. The team member will be responsible for providing support on Project Management activities to multiple onshore stakeholders in a global team. This will mainly include project/program support work, MI, and Business analytics. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Analyze system data to generate analytics/meaningful insights on business focus areas Ability to represent this visually for managements consumption Ownership to drive the projects assigned to the person as per the agreed timelines and highlight issues/delays in a timely manner Quality assurance and testing of the deliverables Periodic planning for all projects Collaborate with local and international teams to deliver a common goal for the organization Your skills and experience Technical Experience as finance and/or business analyst. Experience in Project Management Proficiency in Microsoft Office applications (Excel, PowerPoint, Word) Technical skills in Macro, Access, VBA, Tableau etc. Good to haveAI / ML cognizance and hands-on experience Behavioural Excellent communication skills with ability to converse clearly with senior stakeholders from all cultures (incl fluency in English) Ability to work well in a global team Desire to work in a fast paced, challenging environment Self-motivated, independent, fast thinking, dynamic with exposure to finance Ability to work under pressure and multi-task How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Mothers Publication (A Unit Of Mothers Education Hub) is looking for Typist to join our dynamic team and embark on a rewarding career journey Data Entry: Accurately type and input data from various sources, including handwritten documents, audio recordings, and digital files Typing Speed and Accuracy: Maintain a high typing speed while ensuring minimal errors in the transcribed content The specific typing speed requirement may vary by employer Proofreading: Review and edit transcribed documents for errors, spelling mistakes, grammatical errors, and formatting issues File Management: Organize and maintain digital or physical files, ensuring that documents are stored in a logical and easily accessible manner Confidentiality: Maintain strict confidentiality and data security when handling sensitive or private information Time Management: Prioritize tasks and meet deadlines for document completion Communication: Collaborate with other team members, supervisors, or clients to clarify instructions or gather additional information related to transcription tasks Equipment and Software: Utilize typewriters, computer software, or other technology to complete typing tasks efficiently

Studifysuccess Pvt Ltd is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries via phone, email, or live chat Troubleshooting technical problems and providing solutions Recording and updating customer information in databases Escalating complex issues to higher levels of support Maintaining a high level of knowledge about company products and services Providing exceptional customer service and building positive relationships with customers Collaborating with other teams to resolve customer issues and improve processes Staying current with industry developments and updates to company policies Continuously seeking ways to improve customer experience and overall satisfaction. Skills Required Communication English Speaking Hindi Speaking