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6.0 - 11.0 years
4 - 8 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities Serve as the central point of contact for various accounts, managing all daily operational needs from inquiry to post-order activities. Drive Extraordinaire Customer Experience (ECE) by interacting professionally with internal and external customers. Focus on KPIs STR (Service to Resolution), CES (Customer Effort Score), FCR (First Contact Resolution), and efficiency . Support Satisfaction Management by assisting in the execution of improvement actions based on: Net Promoter Score (NPS) Transactional surveys Manage Customer Relationships & Satisfaction : Handle all daily customer inquiries with timely follow-up and issue resolution. Ensure proactive communication with customers and coordinate with relevant parties for issue resolution. Collect formal and informal feedback via surveys, phone, and email. Attend customer visits as needed. Oversee the Service Delivery Process / Execution : Handle escalations efficiently. Review quotes and order requirements. Manage scheduling agreements and clear workflow blocks. Monitor critical shipments and follow up on quotes and quality issues. Facilitate Interface Management & Service Culture : Act as the voice of the customer to internal support teams. Participate in training sessions and process improvement initiatives. Take ownership of actions and ensure tasks are completed and resolved fully. What your background should look like: Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SFDC (salesforce) is a big advantage. All candidates are required to be fluent in English. Flexibility to work in US shift hours (6 pm to 3:30 am) Education ExperienceAny Graduation/Post Graduation Employment Experience6+ years SAP experience preferred (SD module) Should be from Product based company (Manufacturing Industry) Should have complete knowledge on Quote To Cash process. Competencies Location
Posted 2 months ago
2.0 - 4.0 years
4 - 8 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issues Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile EDUCATION/KNOWLEDGE Graduate in any field, 12+3 and German B2 level QUALIFICATIONS & EXPERIENCE Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English and the language being hired for. Competencies EOE, Including Disability/Vets Location
Posted 2 months ago
3.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Job Posting TitleCUSTOMER SERVICE SPECIALIST I Band/Level5-4-S Education ExperienceOther Employment Experience3-5 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole APAC Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of Adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings. Supporting the Customer Service team of APAC region by handling the core tasks involved in Quote to Cash Process Manual Order Entry and Order Changes Manual Scheduling Agreement updates Quote Entry Create credits, debits, pro forma invoices or returns. Handling of Customer Portals Supporting EDI Maintaining Customer Profiles and keep that updated Handling multiple team mailboxes with full proficiency All kind of ad hoc requests to support the EMEA /North America Customer Service Teams. Quality check for the peers. Responsibility of high quality & on time delivery Willingness to learn new tasks as per business requirements. Ensuring a constant usage of Leader Standard Work Drive the PIM meeting and play a pivotal role in the transmission of responsibilities and business opportunities using Mandarin knowledge. Participate in continuous improvement projects (Kaizen, GB, Lean, etc.) Drive TEOA according to Star Level requirements Qualification Minimum 3-5 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred. Good knowledge in Outlook, SAP, MS Office tools, Web Portals. Excellent written & verbal communication skills in English Performance oriented Team player and Quality focused. Highly motivated Willingness to quickly adapt to new situations and tasks Shift timing 9 PM to 6 AM Collaboration with the co-workers in the Team. Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Location
Posted 2 months ago
3.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Job Posting TitleCUSTOMER SERVICE SPECIALIST I Band/Level5-4-S Education ExperienceOther Employment Experience3-5 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibilities The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole APAC Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of Adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings. Supporting the Customer Service team of APAC region by handling the core tasks involved in Quote to Cash Process Manual Order Entry and Order Changes Manual Scheduling Agreement updates Quote Entry Create credits, debits, pro forma invoices or returns. Handling of Customer Portals Supporting EDI Maintaining Customer Profiles and keep that updated Handling multiple team mailboxes with full proficiency All kind of ad hoc requests to support the EMEA /North America Customer Service Teams. Quality check for the peers. Responsibility of high quality & on time delivery Willingness to learn new tasks as per business requirements. Ensuring a constant usage of Leader Standard Work Drive the PIM meeting and play a pivotal role in the transmission of responsibilities and business opportunities using Mandarin knowledge. Participate in continuous improvement projects (Kaizen, GB, Lean, etc.) Drive TEOA according to Star Level requirements Qualifications Minimum 3-5 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred. Good knowledge in Outlook, SAP, MS Office tools, Web Portals. Excellent written & verbal communication skills in English Performance oriented Team player and Quality focused. Highly motivated Willingness to quickly adapt to new situations and tasks Shift timing 9 PM to 6 AM Collaboration with the co-workers in the Team. Competencies Location
Posted 2 months ago
4.0 - 9.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Job Posting TitleCUSTOMER SERVICE SPECIALIST I BuildingTE Services India (KN1) Band/Level5-4-S Education ExperienceBachelors Degree (High School +4 years) Employment Experience1-3 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Over view TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Roles and Responsibilities Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company. They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships. Shift timings - 9 PM to 6 AM (IST) Responsibilities : Deliver extraordinary customer experience by providing our customer with world class customer service Respond promptly to customer inquiries via phone, email. Provide detailed information about products, services, and order status. Resolve customer complaints and issues efficiently and professionally. Process customer orders accurately and efficiently. Track order progress and ensure timely delivery. Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer Serve as the primary point of contact between customers and the manufacturing team. Communicate any changes in order status, delays, or issues to customers promptly. Prepare and deliver order confirmations, shipping notifications, and other relevant information. Maintain accurate and up-to-date customer records and order documentation. Generate regular reports on order status, customer interactions, and other relevant metrics. Identify trends and provide insights to improve customer service processes. Identify and troubleshoot issues related to orders, deliveries, and product quality. Gather customer feedback and suggest improvements to products and services. Participate in team meetings and training sessions to stay updated on products and processes. Assist in the development and implementation of customer agreement and procedures. Desired Candidate Experience - 1 - 5 Years Any Bachelor s/ Business degrees or equivalent experience MS Office proficiency SAP knowledge Supply chain knowledge Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Location
Posted 2 months ago
2.0 - 4.0 years
4 - 8 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Managemen Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communication Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issue Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English Competencies EOE, Including Disability/Vets Location
Posted 2 months ago
8.0 - 13.0 years
8 - 13 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity s Product Engineering Teams optimize existing products from information or input provided by marketing, customers, Operation Teams, Development Engineers or other employees. They maintain existing products, processes, and specifications including modifications for new applications consistent with manufacturing techniques and economies. They also initiate and implement programs to continuously improve quality, and cost, while meeting customer requirements and may support and implement product extensions to existing platform products to meet specific customer requirements. As part of the Product Engineering Team all activities related to PEC (Product Environmental Compliance), Material Compliance and Sustainability should be pro-actively driven and owned. Be the go-to expert for PEC & Sustainability related inquiries. Supporting Corporate initiative and drive execution within the Sub Vertical. Responsibilities Leading global Product Environmental Compliance (RoHS, REACH, California Prop65, ) for Relays, Terminal Blocks and Distribution Blocks Leading global Sustainability activities in the Sub Vertical to meet TE s commitment regarding carbon footprint reduction Being the technical connection between Corporate team and Product Engineering Teams Driving Corporate initiatives regarding PEC and Sustainability within the Sub Vertical Supporting Engineering functions regarding PEC & Sustainability for Legacy Products and New Product Development Projects Being a solution provider to meet regulatory requirements Proactively identifying upcoming changes to regulatory requirements, creates an action plan and ensures smooth execution Proactively identify and manage risks related to product safety, quality, and legal issues. Complete customer requests MD/compliance form basing on TE standard MD form Collaboration with procurement to push compliance/MD data from suppliers Desired Candidate Profile: Minimum of 8 years of relevant compliance engineering work experience with electro-mechanic components Technical knowledge in Product Environmental Compliance (RoHS, REACH, California Prop65, ) Technical knowledge in Sustainability / Carbon Footprint reduction Technical knowledge in stamped and molded parts, in respect to PEC Good command in verbal and written English language to facilitate global communication both internally and with external customers. Ability to work in a global environment - able to accommodate varying time zones and capable of collaborating with individuals across geographies. Experience in Microsoft Office applications basic project management knowhow, preferred Competencies Location
Posted 2 months ago
1.0 - 5.0 years
1 - 5 Lacs
Mumbai
Work from Office
Candidate should have good communication skill, Should be good at customer services Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office
Posted 2 months ago
3.0 - 5.0 years
6 - 10 Lacs
Bengaluru
Work from Office
: Job TitleClient Service Analyst LocationBangalore, India Corporate TitleAssociate Role Description About Deutsche Bank Positive Impact. Its what drives us. More than a claim, this describes the way we do business. Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society. Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our peopleagile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As youll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, were driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel. Corporate Bank At the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, fund release, static updations, account confirmations, proof of payments, BACS recall of funds FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, etc. Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients Manage client queries for countries centrally supported from India Coordinates and aligns closely with offshore teams Provides support for self-service apps for Corporate clients, where possible Work closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation & relationship Prepares and provides MIS reports where required Contributes to Continuous Improvement activities leading to operational efficiencies. Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries Manage administrative tasks for the team Take on responsibilities as the dedicated Service Manager for clients Manage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documents Engage with stakeholders for Compliance and Audit requirements Conduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints Your skills and experience Graduate/Post graduate with 8-10 years in servicing corporate clients or in a financial institution. Basic analytical skills, ability to exercise flexibility with regards to production problem solving Excellent communication skills, fluent in English and preferably local language Excellent team worker, able to work in virtual global teams and a matrix organization Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering Driven and motivated to work under tight timelines Extremely diligent and hardworking to efficiently manage deadlines Open minded, able to share information, transfer knowledge and expertise to team members Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective Experience in electronic banking support is an advantage Excellent skills in using MS Office Power point and Excel How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 2 months ago
10.0 - 15.0 years
17 - 22 Lacs
Bengaluru
Work from Office
About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII (Target In India) At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. PRIMARY FUNCTION: Participate in the strategic growth of a multi-disciplined architectural department to support the design and construction. Drive collaboration and deliver optimized programmatic technical/ architectural solutions that fulfil Target s goals and objectives. Partner with internal teams, to assure the successful completion of all architecture programs including design of new facilities and remodel efforts, Small format, sustainability programs, innovation, and facilities support. Lead Architecture Design team, developing design documentation (including Architectural documentation, Special Projects 3D & BIM models, & renderings). Facilitates coordination with architecture and engineering consultants on selected projects. Supports the development of design criteria, project collaboration tools and protocols, project file-management and other reference documentation. Direct supervision of architecture team members. Is a member of the architectural leadership team, participates in strategic talent and business planning as well as, goal development activities. Provide team leadership and brand management of the Target culture and Values. PRINCIPAL DUTIES AND RESPONSIBILITIES Department Leadership Build a positive work environment that unifies the department, encourages collaboration and promotes Target as a preferred workplace. Enhance partnership between Minneapolis and TII supporting our one team, two location philosophy. Provides leadership, coaching, motivation and assistance to managers and other team members to ensure teamwork and high performance in the accomplishment of all responsibilities and projects. Manage Talent Cultivate talent by recruiting, attracting, and developing new team members. Work directly with team members to set goals, objectives and position responsibilities that support Target s vision. Closely monitor high potentials and provide resources for continued growth. Writes and conducts team member performance reviews, recommends and administers counseling and corrective action. Develops and encourages growth of team members. Initiate and conduct work programs in accordance with Target s policies, priorities and budget. Manage Financial ResourcesSupport the development, forecasting and management of capital and expense budgets for assigned function or department. Provide Technical LeadershipRecognized technical leader within discipline and thorough understanding of how work affects other disciplines. Strategize and implement ways to improve productivity, design, accuracy, and completeness of work. Schedule projects and assignments. Contributes to the research and application of initial design, retrofit for target s properties. Applies Target s project management tools in support of Construction and Operations. Assist in Research of products or systems for incorporation into Target s prototype designs and specifications. Collaborates with A/E/Store planning to resolve project specific design issues. Be accountable for high quality work which efficiently meets all deadlines, managing time accordingly, and communicating status to partners. Evaluate BIM team workload capacity and requirements, and develop strategies to achieve business objectives within established budget and staffing levels. Manage and guide high performing full time resources and contractors. REPORTING/WORKING RELATIONSHIPS : Reports to Director and above. Supervises and leads team size 3-7 direct reports. Maintain close working relationships with all relevant Directors and Managers Education and Experience: Master/Bachelor s degree in Architecture from recognized university. 10 to15 years of experience with a consultant Architects firm, contractor, or Retail Architectural background Achieved recognized standing in professional field through personal contributions Technical Skills: Proficient in the design and knowledgeable in the operation of Retail/commercial building Architecture. Possess well developed knowledge of Retail /commercial building design and construction processes. Ability to effectively work with discipline specific Architecture software programs and project management applications. Practical knowledge of the design and application of discipline specific products. Actively involved in influencing industry and developing technical skills through participation in technical societies. Familiar with Retail and merchandising strategies and the impact of these strategies on design execution. Leadership Skills: Ability to provide direction, develop and implement processes, motivate others and build consensus with large groups including cross-pyramid teams. Proven ability to lead and coordinate multiple projects, develop and implement schedules, and prioritize workload Excellent analytical and strategic problem solving skills, highly developed understanding of company s strategic direction and ability to interpret and communicate senior management directives. Demonstrated ability to make effective presentations to executive groups Excellent interpersonal and communication skills; ability to work well with others and contribute to a positive work environment and the ability to mentor and coach others. Working knowledge of business application software (Outlook, PowerPoint, Project management tools, Excel, and Word). Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging
Posted 2 months ago
3.0 - 5.0 years
8 - 12 Lacs
Mumbai
Work from Office
: Job TitleProject & Change Specialist Corporate Title: Associate LocationMumbai, India Role Description DIPL Mumbai RTM Projects & Processes team is looking to hire a qualified professional with business-based academic backgrounds. You will be joining the Corporate Bank Relationship & Transaction Management (RTM) Projects & Processes team. The Projects and Processes team is a global function which will be responsible for driving transformation, continuous improvement, risk remediation and talent and knowledge management across RTM. The team member will be responsible for providing support on Project Management activities to multiple onshore stakeholders in a global team. This will mainly include project/program support work, MI, and Business analytics. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Analyze system data to generate analytics/meaningful insights on business focus areas Ability to represent this visually for managements consumption Ownership to drive the projects assigned to the person as per the agreed timelines and highlight issues/delays in a timely manner Quality assurance and testing of the deliverables Periodic planning for all projects Collaborate with local and international teams to deliver a common goal for the organization Your skills and experience Technical Experience as finance and/or business analyst. Experience in Project Management Proficiency in Microsoft Office applications (Excel, PowerPoint, Word) Technical skills in Macro, Access, VBA, Tableau etc. Good to haveAI / ML cognizance and hands-on experience Behavioural Excellent communication skills with ability to converse clearly with senior stakeholders from all cultures (incl fluency in English) Ability to work well in a global team Desire to work in a fast paced, challenging environment Self-motivated, independent, fast thinking, dynamic with exposure to finance Ability to work under pressure and multi-task How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 2 months ago
0.0 - 3.0 years
1 - 2 Lacs
Jaipur
Work from Office
Mothers Publication (A Unit Of Mothers Education Hub) is looking for Typist to join our dynamic team and embark on a rewarding career journey Data Entry: Accurately type and input data from various sources, including handwritten documents, audio recordings, and digital files Typing Speed and Accuracy: Maintain a high typing speed while ensuring minimal errors in the transcribed content The specific typing speed requirement may vary by employer Proofreading: Review and edit transcribed documents for errors, spelling mistakes, grammatical errors, and formatting issues File Management: Organize and maintain digital or physical files, ensuring that documents are stored in a logical and easily accessible manner Confidentiality: Maintain strict confidentiality and data security when handling sensitive or private information Time Management: Prioritize tasks and meet deadlines for document completion Communication: Collaborate with other team members, supervisors, or clients to clarify instructions or gather additional information related to transcription tasks Equipment and Software: Utilize typewriters, computer software, or other technology to complete typing tasks efficiently
Posted 2 months ago
0.0 - 3.0 years
1 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Studifysuccess Pvt Ltd is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries via phone, email, or live chat Troubleshooting technical problems and providing solutions Recording and updating customer information in databases Escalating complex issues to higher levels of support Maintaining a high level of knowledge about company products and services Providing exceptional customer service and building positive relationships with customers Collaborating with other teams to resolve customer issues and improve processes Staying current with industry developments and updates to company policies Continuously seeking ways to improve customer experience and overall satisfaction. Skills Required Communication English Speaking Hindi Speaking
Posted 2 months ago
1.0 - 2.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Job Information Job Opening ID ZR_1794_JOB Date Opened 28/03/2023 Industry Technology Job Type Work Experience 1-2 years Job Title Collection Officer City Bangalore Province Karnataka Country India Postal Code 560102 Number of Positions 5 A graduate with minimum 6 months experience in tele calling inbound or outbound with fluency in Hindi, English and Kannada and (Malayalam, Tamil & Telugu) would be an added advantage. Good communication skills. Good negotiation and convincing skills. End to end responsibility and coordinating with other departments for resolution of customer issues and other requirements. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
Posted 2 months ago
0.0 - 4.0 years
1 - 2 Lacs
Amethi
Work from Office
Responsibilities: * Generate leads through field marketing activities. * Meet sales targets by selling products door-to-door. * Manage postpaid accounts and promote telecom services. Accessible workspace Assistive technologies Flexi working Over time allowance Travel allowance House rent allowance Health insurance Employee state insurance Sales incentives Performance bonus
Posted 2 months ago
0.0 - 2.0 years
1 - 3 Lacs
Jaipur
Work from Office
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care! In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications. Responsibilities • Respond to customer queries and customer concerns • Provide support for data collection to enable Recovery of the account for end-user • Maintain a deep understanding of client processes and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • Exhibit a capacity for critical thinking and analysis. • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer-centric approach • Excellent proficiency with written English and with a neutral English accent • You should be able to work on a flexible schedule (including weekend shifts) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 2 months ago
1.0 - 6.0 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
BPO Hiring For International Retail Voice Process - 4.25 LPA-GGN Grad & UG as Fresher 21K & 1Yr. Experience any Domain(Must Customer Service Exp)-4.25 LPA 24/7 5 Day Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 2 months ago
0.0 - 1.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Record to Report Ops New Associate Qualifications: BCom Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Involves balancing all balance sheet accounts against sub-ledger or other non-general ledger based source data to verify whether the balance sheet accounts are in balance with the source system feeding the general ledger. Differences which arise are addressed as reconciling items. What are we looking for? Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom
Posted 2 months ago
0.0 - 1.0 years
3 - 6 Lacs
Chennai
Work from Office
Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops New Associate Qualifications: BCom Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? Willing to work in night shiftGood accounting knowledgeWilling to work in night shiftGood accounting knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom
Posted 2 months ago
0.0 - 1.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops New Associate Qualifications: BCom Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom
Posted 2 months ago
0.0 - 1.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client's terms of services is accurately identified and flagged for action in a timely manner. What are we looking for? Agility for quick learning Ability to work well in a team Commitment to quality Ability to handle disputes Numerical ability Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and (insert language) skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Qualifications Any Graduation
Posted 2 months ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Skill required: Sales Operations - Sales Operations & Execution Analytics Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Avanade- Sales Operations Senior Analyst Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist client Practitioners in navigating the company s internal sales processes. Support client Leadership and Sales Operations leads in driving efforts across multiple service areas and sales strategiesThis position reports to Sales Operations Leadership, Senior Managers, Managers, or Associate Managers. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s). What are we looking for? Qualifications:Knowledge & Skill Requirements: Develop a solid grasp of the Sales process and ability to relay deal information in email format Excellent oral and written communications skills in English – this role requires a confident communicator and team player with robust interpersonal skills and a "can-do" attitude. Ability to work virtually with diverse individuals Excellent teaming, team building, collaboration, and facilitation skills Excellent organizational/time management/data management skills Analytical skills; collects, researches, and interprets data Highly proficient in following and applying processes, quickly learning client & Sales processes and being able to recognize and apply them (previous familiarity preferred) Excellent accuracy and attention to detail Prioritizes and plans work activities with a high degree of personal organization and the ability to supervise/coach/mentor these skills in others Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly Excel Understanding of finance concepts for a services company Educational QualificationMust have: Undergraduate degree English language fluency (oral and written)Good to have: Business Management education desirableSkills & Work ExperienceMust have: A minimum of 1-2 years of experienceGood to have: Understanding of sales operations processes and tools (e.g.Client 365) preferredOther requirements: Must support/mirror working hours for the supported Market Unit or other business area. Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area) Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines May be occasionally required to travel domestically or internationallyAdditional Comments: Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time Roles and Responsibilities: Primary responsibilities include: Work independently with minimal supervision Process opportunities to ensure they are ready to go through the deal lifecycle, from review request to closure Communicate changes on deal review related policies and C365 updates Provides process management and related support services to enforce adherence to standard methods May supervise and be a people lead for a small team with oversight from a supervisor Help create and execute low to medium complexity workplans Interact confidently with senior leadership within sphere of responsibility Demonstrate knowledge of supporting tools and processes, with expertise in specific area of responsibility Mailbox Management, responding to incoming Deal Requests within a timely manner Process and send out approval requests for MSAs & NDAs Coordination of review and approval meetings Support internal sales processes/tools and education around those for sales teams Drive sales excellence best practices Support the execution of the sales planning cycle Process Deals for Re-approval as and when required, calling out and managing any Below Floor Approval requirements Drive continuous improvement and transformation Managing approver and reviewer delegations (holidays,absences etc) Provides support to Sales Operations organization to improve Sales Operations offering to additional clients Make suggestions to client where Sales Operations best practices can be implemented for additional clients Can support other clients in the futureCompliance Ensure compliance with appropriate policies/standard processes and support internal investigations of policy violations regarding contracts/deals as needed Qualifications Any Graduation
Posted 2 months ago
0.0 - 1.0 years
3 - 6 Lacs
Navi Mumbai
Work from Office
Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops New Associate Qualifications: BCom Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? RTRRTR Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom
Posted 2 months ago
10.0 - 14.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Skill required: Pursuit Writing - Technical Writing Designation: Pursuit Writing Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? At Accenture, we believe your career is about what you want to be and who you want to be. Its about bringing your skills, your curiosity, and your best true self to your work. Here, youll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence.Someone who likes to get your message across concisely and clearly in anything you write or talk about. You re competitive by nature, and you enjoy digging into the details so you can provide a well-thought-out answer. You re always open to learning about new technology and trends. You also appreciate and can create a well-crafted story, in any medium. What are we looking for? Heres what you need: Native level of fluency in English [and/or other languages as applicable] A minimum of 6 years of combined professional and proposal writing or related experience that includes responding to detailed requirements [For industry-aligned resources, include required technical or industry experience] Excellent command of business language Strong storytelling experience and deep familiarity with editorial guidelines Highly developed interpersonal and communications skills Highly competent in MS Word and PowerPoint Strong problem solving and decision-making abilities. Able to work independently and in virtual environment.Extra credit if you have: Writing experience with IT offerings or topicsYou May Also Need: Ability to work flexible hours according to business needs. Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines. Roles and Responsibilities: The Work:You re a member of a writing team whose goal is to create clear, concise, and compelling sales materials to differentiate Accenture from its competitors. Along with creating and editing, you use creative storytelling to deliver innovative sales materials. You also help make sure the team consistently understands and follows best practices and standards.You will Serve as a lead writer on pursuit writing support requests. Participate in and co-facilitate proposal storyboarding sessions. Apply conceptual writing and storytelling for large and complex deals. Collaborate with creative colleagues such as designers to develop materials. Own the writing of technical and standard sections and content. Work with subject matter experts to develop and refine content. Conduct peer reviews and share insights to enhance content. Contribute to and work with content in internal repositories. Support training and coach junior team members Apply best practices aligned with the global team, promoting consistency among writers. Contribute to and participate in the pursuit writing practice community. Qualification Any Graduation
Posted 2 months ago
0.0 - 1.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Review, classify and/or remove content according to client guidelines, using specific tools and channels. Understand and remain updated on changing client policies and guidelines. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client s terms of services is accurately identified and flagged for action in a timely manner. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals What are we looking for? Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Good communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
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