2.0 - 6.0 years

0 Lacs

karnataka

On-site

The HR & Admin Executive position at ProAssert requires an immediate joiner with excellent communication skills and a strong background in hiring. The preferred industries for this role are IT/Non-IT. As an HR & Admin Executive, your responsibilities will include managing the recruitment process, handling joining and relieving formalities, updating HR/Employee databases, managing employee attendance and leave, performing office maintenance and admin duties, coordinating with the accounts team for administrative and petty cash expenses, and supporting the Project Management Team with project filing and record maintenance. The ideal candidate for this role should have a flair for research, an analytical mindset, outstanding oral and written communication skills, proficiency in impeccable English, the ability to work independently and in a team, excellent computer skills including MS Office and Internet applications, self-confidence, integrity, willingness to learn, resourcefulness, and a proactive approach. Sound academic credentials are a must for this position. If you believe you possess the required skills and qualifications for this role, please send your CV to hr.blr@proassert.com or contact us at +91 9108513963.,

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Module lead - IT Product Support Mercer

7.0 - 10.0 years

5 - 12 Lacs

noida, gurugram, greater noida

Work from Office

Role & responsibilities Understand the application and its various process along with stakeholders information. Understand support ticket (Incidents and Service Requests) requirements and coordinate with reporters for better requirement clarity. Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions. Health, Logs & Alerts monitoring of Applications/Servers, analyze for any issues, raise support tickets and escalate as required. Manage application support, maintenance and enhancement activities. Task estimation, prioritization, risk identification and tracking to closure within defined SLAs Do root cause analysis for all the high priority tickets and share incident reports with stakeholders. Participate in product development process, including designing, building, and testing. Coordinate with stakeholders for testing of Incidents. Communicate latest updates to stakeholders on high priority tickets and various deployments on application/environment. Develop and maintain professional relationships with all online business teams and provide support wherever required. Communicate with stakeholders regularly on the progress and status of outstanding trouble tickets Participates in improvising the processes and assigned applications/projects Conduct weekly in-process data based analysis on all metrics & implement corrective actions for deviations found Conduct and lead RCAs for deviations (effort/schedule variance, post production defects, non-compliances reported in audits & SLA misses) and identify preventive and corrective actions Manage team development by ensuring that project tasks are in line with plan Stay up to date with industry standard best practices/techniques related to Application development Availability for meetings, on-call support, off-hours support work (including weekends) as required Be able to work a flexible schedule to accommodate off-hours conference calls Preferred candidate profile Must to have hands-on Support and development experience in C#, ASP.NET, AJAX, jQuery, Must have hands-on experience in MS SQL Server Experience with one or more of these - Angular, Node, Kubernetes/Docker, Data Dog/Splunk, Mongo & Mobile technologies (Desirable) ITIL Certified. (Desirable) Minimum 7 years of Experience Experience in supporting multi-tier Internet/Intranet applications using any design patterns Excellent debugging and troubleshooting skills Demonstrated analytical and design capabilities Self-starter with excellent organizational and time management skills Fast learner, quality conscious and committed to deadlines Experience working in offshore-onsite delivery teams Excellent and effective communication skills

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