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1.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Greeting!!! Location: Bangalore (UK/ US Shifts) About the Role: We are hiring for a leading MNC to support UK / US customers in various Customer Support Roles. We welcome applications from both freshers and experienced professionals who bring excellent communication skills, logical thinking, and the ability to work UK / US shifts. This role is vital for delivering exceptional customer service and ensuring smooth banking operations. To Book your slots Please contact - Muskaan: 8884496984 Akash: 8884496981 Sam: 9513900440 (Whatsapp the CV if the number is busy) Key Responsibilities: Customer Assistance: Provide top-notch support to UK / US customers via phone, email, and chat. Assist with everyday banking transactions, including account queries, fund transfers, and statement requests. Resolve customer issues in a timely and efficient manner. Service Excellence: Maintain a high standard of customer service by following bank procedures and compliance requirements. Identify opportunities for process improvements to enhance customer satisfaction. Address and resolve complaints professionally, escalating issues to senior management as needed. Communication & Collaboration: Use excellent verbal and written communication skills to clearly explain processes and resolve queries. Collaborate with cross-functional teams (e.g., technical support, operations) to resolve customer issues. Provide feedback for service improvement initiatives and contribute to team discussions. Shift & Process Adherence: Work in UK shifts to ensure support coverage during peak banking hours. Adhere to internal guidelines and regulatory standards. Maintain accurate and detailed records of customer interactions for compliance and quality purposes. Education: Freshers: A relevant graduate degree is preferred. Experienced: Minimum 1-year experience in international voice customer service Skills: Excellent Communication: Both written and verbal, with a clear command of English. Logical Thinking: Ability to analyze situations and make sound decisions quickly. Customer Focus: A proactive approach to handling queries and resolving issues. Ability to work in a fast-paced environment and adapt to changing customer needs. Basic understanding of banking operations and financial products is a plus. Additional Requirements: Comfortable working in UK shifts. Strong computer literacy and experience using CRM systems will be advantageous. A commitment to continuous improvement and learning new processes. Competitive salary and benefits package. Exposure to a reputable financial institution with a dynamic work environment. Training and development opportunities to enhance your career growth. A collaborative and supportive team environment. How to Apply: We look forward to hearing from you and discussing how you can contribute to our team. Best regards, Rivera Manpower Service
Posted 3 weeks ago
1 - 5 years
4 - 7 Lacs
Bengaluru
Work from Office
Warm Greetings From Rivera Manpower Services, Job Title: Practioner Banking TransactionsLocation: Bangalore (UK Shifts) About the Role: We are hiring for a leading UK bank to support UK customers in various banking transactions. We welcome applications from both freshers and experienced professionals who bring excellent communication skills, logical thinking, and the ability to work UK shifts. This role is vital for delivering exceptional customer service and ensuring smooth banking operations. Key Responsibilities: Customer Assistance: Provide top-notch support to UK banking customers via phone, email, and chat. Assist with everyday banking transactions, including account queries, fund transfers, and statement requests. Resolve customer issues in a timely and efficient manner. Service Excellence: Maintain a high standard of customer service by following bank procedures and compliance requirements. Identify opportunities for process improvements to enhance customer satisfaction. Address and resolve complaints professionally, escalating issues to senior management as needed. Communication & Collaboration: Use excellent verbal and written communication skills to clearly explain processes and resolve queries. Collaborate with cross-functional teams (e.g., technical support, operations) to resolve customer issues. Provide feedback for service improvement initiatives and contribute to team discussions. Shift & Process Adherence: Work in UK shifts to ensure support coverage during peak banking hours. Adhere to internal guidelines and regulatory standards. Maintain accurate and detailed records of customer interactions for compliance and quality purposes. Education: Freshers: A relevant graduate degree is preferred. Experienced: Minimum 1-year experience in international voice customer service Skills: Excellent Communication: Both written and verbal, with a clear command of English. Logical Thinking: Ability to analyze situations and make sound decisions quickly. Customer Focus: A proactive approach to handling queries and resolving issues. Ability to work in a fast-paced environment and adapt to changing customer needs. Basic understanding of banking operations and financial products is a plus. Additional Requirements: Comfortable working in UK shifts. Strong computer literacy and experience using CRM systems will be advantageous. A commitment to continuous improvement and learning new processes. Competitive salary and benefits package. Exposure to a reputable financial institution with a dynamic work environment. Training and development opportunities to enhance your career growth. A collaborative and supportive team environment. How to Apply: Call and book your interview slot immediately! Phone: 7829336034 / 9986267393 /9380300644 /7829336202 We look forward to hearing from you and discussing how you can contribute to our team.
Posted 1 month ago
0 - 4 years
1 - 3 Lacs
Hyderabad
Work from Office
Job description Greetings from Sutherland!!!! Currently we are hiring for International Voice process for Freshers and experienced! Job Description: Role: Customer support Location: Hyderabad (WFO) Shift: Night rotational shifts Cab: Free - Two-way cab for Nightshifts Off: Rotational week offs Prospect candidates should have: Excellent verbal and written communication skills in English. Ability to articulate, bright and curious. Passionate about Customer service A High School, diploma, or a graduate can apply. Fresher/1 or 2 Years of Work experience in proven customer service field in voice channel is an added advantage. Willing to work in night shift with rotational offs. Mode of interview : # Face to face interview is must. Venue: Work Location ==> Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 (04th Floor Sutherland Office). Interview Location ==> C978+3WP, Lanco Hills Rd, Chaitanya Enclave, Khaja Guda, Makthakousarali, Telangana 500089 (07th Floor Sutherland Office-Divyasree building) Note: Interested Candidates can come for a walk-in for Interview from Monday to Saturday (Sunday off) and Mention " HR Faiza " on the top of your resume. Registration link: https https://smrtr.io/f_DVj (Please mention HR referral -HR Faiza) Timings: 09:30AM-1:30PM if you are interested and feel that you are a good fit for the above profile, please contact the below person from the HR team. Faiza-9182862492
Posted 2 months ago
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