International Voice Travel Desk (UK Shift)

global MNC travel operations team

For More Details
Call : HR Swathi @ 9538878907 (call or WhatsApp)Email id : swathi@thejobfactory.co.in

Key Responsibilities

• Handle inbound/outbound voice calls from UK customers

• Assist with flight bookings, ticketing, cancellations, reissues, and refunds

• Provide support for hotels, holiday packages, and travel policies

• Resolve customer queries efficiently with a focus on first-call resolution

• Accurately update customer records and transactions in CRM/GDS systems

• Adhere to SLA, compliance, and quality benchmarks

• Deliver a consistent, premium customer experience

  Candidate Profile

  • Graduate / Undergraduate (as per company policy)

  • International Voice / Travel Process

  • Excellent spoken English with a neutral or UK-friendly accent

  • Strong customer handling and problem-solving skills

  • Familiarity with GDS tools (Amadeus / Sabre / Galileo) is an advantage

  • UK shifts

    What We Offer

    • Attractive salary package + performance incentives

    • Paid professional training on travel systems & UK customer handling

    • Night shift allowance & cab facility (as per policy)

    • Medical insurance & MNC benefits

    • Clear career progression & global exposure

    • Modern workplace with a professional, inclusive cultureFor More Details

    • Call : HR Swathi @ 9538878907 (call or WhatsApp)

    • Email id : swathi@thejobfactory.co.in