international voice process

Job Title: Customer Service Executive – International Voice Process
Department: Customer Support / BPO
Job Type: Full-Time
Experience: Freshers and Experienced Candidates
Work Mode: Work From Office
Shift: Rotational Shifts / Night Shifts

Job Summary

We are looking for candidates with good communication skills to join our International Voice Process team. The candidate will handle calls from international customers, resolve their queries, provide accurate information, and ensure a positive customer experience.

Roles and Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Resolve customer queries related to products, services, billing, or accounts.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication and customer satisfaction.
• Follow company policies, quality standards, and process guidelines.
• Document customer interactions and update details in the system.
• Escalate complex issues to the appropriate team when required.

Eligibility Criteria

• Qualification: HSC / Graduate (as per company requirements).
• Experience: Freshers and experienced candidates can apply.
• Communication: Good English communication skills are mandatory.
• Comfortable working in rotational and night shifts.
• Willing to work from the office.
• Basic computer knowledge and typing skills are required.

Skills Required

• Excellent verbal communication in English.
• Active listening and problem-solving skills.
• Customer-handling and interpersonal skills.
• Patience and a positive attitude.
• Basic computer and MS Office knowledge.

Benefits

• Salary as per company standards and experience.
• Training and career development opportunities.
• Professional work environment.
• Opportunities for career growth in the BPO industry.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person