International Voice Process/Cognizant/Hyderabad

Career Makers

3 - 8 years

2 - 7 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

excellent communication in english communication skills international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Call Rahul 9911948708/ Richa 8929004237

Role & responsibilities

This position involves the following:

Provide exceptional support for our applications and associated services
Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc.
Meet and exceed service level goals
Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

Preferred candidate profile

General understanding of internet technologies
Demonstrated customer service skills to be able to solve customer serviceissuesboth technical and account related
Self-motivated, highly collaborative, creative, goal-oriented and team-centric
Superior oral and written communication skills
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
Attention to detail, excellent organizational skills, superior time management skills
Ability to work in a collegial fashion with peers in other organizational units
Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
Previous experience in a customer or technical support role a plus
Bachelors degree or higher in a relevant field preferred

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