Client Relations Executive CodeAce IT Solutions LLP

12.0 - 16.0 years

0 Lacs

kozhikode, kerala

On-site

You will be playing a crucial role as a Client Relations Executive, responsible for managing and supporting our clients based in Europe and the US. Your exceptional English communication skills, proactive approach, and dedication to delivering outstanding client service will be key to your success in this position. Your primary responsibilities will include serving as the primary point of contact for our international clients, ensuring timely and professional communication, understanding client needs, and collaborating effectively with internal teams. Building and nurturing strong relationships with clients through various communication channels, maintaining detailed client records, and preparing client-facing documents will be essential tasks. You will also be involved in proposal preparation, report generation, and CRM tool updates to streamline client interactions. To excel in this role, you should have a minimum of 12 years of experience in client handling or international support, preferably within the IT or services industry. Your proficiency in both verbal and written English, along with your ability to manage queries proactively, will be critical. Additionally, your familiarity with MS Office tools, capability to multitask, and comfort in dealing with international clients will be advantageous. A bachelor's degree in Business, Marketing, Communications, or a related field is required for this position. Female candidates with prior experience in IT services, BPO, or working with international clients are preferred. Knowledge of CRM tools or project management platforms will be an added advantage. This is a full-time, permanent position with opportunities for growth and development. The benefits include health insurance and Provident Fund. The work location is in person, offering a dynamic and collaborative environment for you to thrive in your career.,

Posted 3 days ago

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EDI Support Analyst Mediamint

2.0 - 5.0 years

6 - 9 Lacs

Hyderabad

Work from Office

Roles & Responsibilities Upon successfully completing training, demonstrate competency in supporting internal and external software components to achieve positive outcomes. Handle inbound software support requests via multiple means (portal, email, telephone, and chat) TIER 1 AND 2 SUPPORT. Send outbound communications to clients regarding file or communication failures. Accurately record customers' issue(s) and actions taken (internal & external) using ticketing software. Achieve all departmental KPIs and individual performance goals. Alert management of trends based on ticket patterns and client feedback. Participate in on-call support rotation for after-hours coverage. Create internal engineering tickets if needed as part of the issue resolution process following review with more senior team members. Preferred Candidate Profile Minimum 2 years of computer/technical/call center customer service experience. Excellent communication (written and verbal), interpersonal and problem-solving skills Prior experience with Ticketing and CRM software like Salesforce, Zendesk, etc. Experience handling emails, calls, and chats Experienced in troubleshooting technical issues related to API usage, including connectivity, authentication, data consistency, and performance Proficient in EDI (Electronic Data Interchange) processes and standards (e.g., EDIFACT, X12, XML) and should be able to monitor EDI transactions to ensure successful exchanges, resolving errors Experience in setting up and configuring AS2 communication protocols for secure data transmission

Posted 1 month ago

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Customer Care Executive (International Voice -Only) Apex One

1.0 - 6.0 years

3 - 6 Lacs

Pune

Work from Office

Job Role: We are hiring enthusiastic and customer-oriented professionals for our International Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities: Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria: Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required.

Posted 1 month ago

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