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0.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram

Work from Office

International Voice & Chat Process || Gurgaon!! Work Details: 5 Days Working | 247 Rotational Shifts | Work from office | Both Side Cabs Salary & Eligibility UG & Grad Freshers 20k to 23K in-hand 1+ year exp 26K to 35K in-hand Shrutii : 9958371382 Required Candidate profile (On paper experience of International Customer Service) Good communication skills Candidate should be ok with Walk In Interview !! IMMEDIATE JOINERS ONLY !!

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1.0 - 6.0 years

1 - 4 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

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Job Description: International business development representative - GEM Team, Impact Guru Position: International business development representative Team: GEM (Give Every Month) Location: Marol, Naka, Andheri east About Impact Guru: Impact Guru is a leading crowdfunding platform in India, helping people raise funds for medical emergencies, personal causes, and nonprofits. We aim to make healthcare affordable by utilizing technology to connect patients with donors globally. Role Overview: As an International sales Executive for the GEM team, you will be responsible for promoting and selling our "Give Every Month" donation subscription program to potential donors. You will contact leads, explain the benefits of the GEM program, and convert them into monthly donors. Key Responsibilities: Lead Conversion: Make outbound calls to potential donors from provided leads. Explain the benefits and impact of the GEM subscription program. Convert leads into monthly donors by securing their commitment. Donor Engagement: Build and maintain relationships with potential and existing donors. Address any questions or concerns donors may have regarding the GEM program. Ensure a positive and seamless experience for all donors.

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0.0 - 1.0 years

2 - 3 Lacs

Gurugram

Work from Office

Hiring for MULTIPLE BIG MNCS , Chat Process related to E-Commerce industry Grad/UG can apply Gurgaon Salary- 20k in hand MIV 2500-3500 5 days working/Both side cab 2 Roster off Night shifts Feel Free to contact on Anjali :9354911705 Required Candidate profile Candidates should have super excellent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits Huge Incentives MIV and Bonus Both side cab

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0.0 - 5.0 years

1 - 4 Lacs

Chennai

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Min 1 yr expr in the handling of customers Expr in both international or domestic can apply Freshers also can apply Immediate joiners preferrable Good communication Both way cab provided Rotational shift timings Walk-in interview Thanks 7200217280

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0.0 - 1.0 years

2 - 3 Lacs

Gurugram

Work from Office

Hiring for MULTIPLE BIG MNCS , Voice Process related to E-Commerce and Banking Industry Grad/UG can apply Gurgaon Salary- 24.3k in hand MIV 2500-3500 5 days working/Both side cab 2 Roster off Night shifts Feel Free to contact on Anjali :9354911705 Required Candidate profile Candidates should have super excellent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits Huge Incentives MIV and Bonus Both side cab

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0.0 years

1 - 4 Lacs

New Delhi, Gurugram

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Role & responsibilities Hiring for a Chat and voice process 5 days working Hiring for Undergraduates as well as graduate freshers Salary for freshers is max 30k inhand Good incentives International Process Preferred candidate profile Excellent English Communication skills Typing speed should be 30 WPM Immediate Joiner Flexible to Relocate Open to work in 24/7 Environment Perks and benefits 5 Days working Cab facilities Attendance Bonus Complexity Allowance Performance Based Incentives Simran-92112 92058

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0.0 - 2.0 years

1 - 3 Lacs

Mohali, Chandigarh, Panchkula

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Kabalikrut Group is hiring a Customer Care Executive to handle Various Domestic and International processes at the Chandigarh, Mohali, and Panchkula locations. The candidate should have very excellent English communication skills. The candidate should be comfortable to work in rotational shifts. The candidate should be comfortable joining the services ASAP. The candidate must possess a minimum basic knowledge of computers. The candidate should possess good typing speed. Benefits:- Best career growth Optimal career opportunities Cab, Health insurance Interested candidates can contact us @9056288584 for more details.

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1.0 - 3.0 years

5 Lacs

Pune

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Dexian Hiring US Voice Process professionals for US Non-IT Recruiter Role(Training provided) Immediate Joiners with US/Night shift experience from any the below mentioned background. Customer support/International calling/International voice process/US process/US Sales/BPO/Voice process/Loans processes/Claims/Tele calling/Call centre/ CSR/Recruiter/ US AR/US calling/ US Banking/US mortgage etc. Seeking Graduates with min 6 months to 3 years of experience with Excellent communication and verbal skills currently handle any of the below role. Working in US/Night shift experience is must. VENUE : Dexian India Services Private Limited, Office # 101, First Floor, Building No. B6 (R4), Gera Commerzone, Kharadi, Pune. ROLE : Non-IT Recruiter (Training Provided) DOJ : 11th August 2025 Shift : 6pm IST - 3am IST Contact Info: Stacy Maria- 9867407773 Amatulla Lightwala- 7066895352 Education qualification - Any degree Excellent/Top class communication skills.(English) Min 6months - 3 years of experience Candidates available to join us on 11th August 2025 Able to work in target driven environment. Willing to change your career into Recruitment. Willing to work into complete Night Shift. Applicable only US holidays. No leaves first 3 months Perks and benefits : 40k CTC pm + 3600 pf pm +5L insurance benefit+ Recurring incentives + Both ways cab for candidates residing within 20km of radius from Pune Kharadi Dexian office. Candidates willing to relocate are welcome to apply Role & responsibilities The Recruiter will identify, recruit, screen, and present good candidates for Non-IT positions, collaborating with hiring managers to set realistic technical requirements. Job Overview: As a Recruiter you will play a vital role in identifying, assessing, and hiring skilled Non-IT professionals to fulfil the staffing requirements of our US based clients. Working closely with leads and managers, you will comprehend client needs, source candidates through diverse channels, and oversee the entire recruitment life cycle. Interested candidates share your updated resume with the below details Name Contact number Email id Current location Current company Total years of exp Current designation Current Salary Expected salary Notice period Prior exp working in US shift Available to join on 11th August 2025 Willing to work as Recruiter Willing to work in Night shift Regards, TAG Team

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0.0 - 5.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Hiring for International MNC's Graduates/Undergraduates both can apply Minimum 6 Months of International BPO experience required. Salary Upto 40K Unlimited Incentives Both Side Cabs & Meals To apply, Call or WhatsApp - 9870574797 - Panya

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1.0 - 6.0 years

3 - 5 Lacs

Pune

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Hiring for Top IT and BPO in International Chat Process! Location - Pune, Hinjewadi Graduate and PG Minimum 1 year of experience Willing to work rotational shifts Immediate Joiner Preferred Connect with Shruti-9911988551

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1.0 - 3.0 years

2 - 3 Lacs

Hyderabad

Work from Office

INTERESTED CANDIDATES CAN CALL AND SHARE THEIR RESUMES AND CALL ON HR Naveen - 6366003486 . Job Description!!!!!!!!!!! - Greetings from Sutherland! Currently we are hiring for International non - voice process for 6 months of experience!!! Role & responsibilities An Voice Job is a job where the executives are assigned to handle the voice process from clients in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Preferred candidate profile: *Must be fluent in English *Excellent Communication can Apply *Candidates should reside under the radius of 25 kms are eligible . * Experienced can apply. *Both Undergraduate and Graduate can apply. *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Assessment & Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply ,Needed Immediate Joiners only. *No virtual Interview is available *Out of station candidates are Strictly not eligible *Pursuing education candidates are strictly not eligible NOTE- NO WORK FROM HOME Perks and benefits You'll develop your emotional intelligence. You'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. ONLY FOR THE CANDIDATES WHO ARE GOOD AT ENGLISH COMMUNICATIONS CAN APPLY FOR THE OPPORTUNITY. * Interview Rounds 1. HR 2. Assessment 3. Operations Note: 1 ) No Virtual interview & ONLY FOR Immediate joiners. 2) Minimum Experienced of at least 8 months into international voice process are eligible. Address: Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089. Interested Candidates can come down for Walk-in for Interview and Mention My name Naveen HR on top of your resume Call me prior before coming for a walk In Interview to schedule the Interview. Carry your two copies of Resume. Sutherland never requests payment or favors in exchange for job opportunities.

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1.0 - 6.0 years

5 - 8 Lacs

Gurugram

Work from Office

Job Title: Process Trainer Location: Gurgaon Shift: Rotational Shifts Week Offs: Rotational Experience Required: 2-5 years (in International Voice BPO) Educational Qualification: Graduation Mandatory Job Summary: We are looking for a dynamic and experienced Trainer to deliver high-impact training sessions for our international BPO sales team. The ideal candidate will have a proven track record in training for outbound/inbound international sales campaigns and will be responsible for enhancing the performance and productivity of our front-line sales executives. Key Responsibilities: Conduct sales and product training for new hires and tenured agents. Develop training modules, SOPs, and assessments tailored for international BPO sales. Monitor and evaluate training effectiveness through feedback and performance metrics. Identify training gaps through TNI (Training Needs Identification) and propose customized interventions. Coordinate with Operations and Quality teams to align training goals with business objectives. Provide floor support and refreshers as needed. Maintain training reports, feedback forms, and training logs. Requirements: Graduation is mandatory. Minimum 2 years of experience as a Sales Trainer in an international BPO environment. Excellent communication, presentation, and facilitation skills. Strong knowledge of sales techniques, objection handling, and customer engagement strategies. Flexible to work in rotational shifts and week offs . Proficiency in MS Office (Excel, PowerPoint, Word).

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0.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

HI JOBSEEKERS GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Location - Gurugram ( Sector 18 and 58 ) Week Off -One Day Rotational Off Mode Of Interview -Walk-in Interview. Qualification - UG / Graduate both can apply Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females it will be pure day shift & for boys - any 9 hours rotational shift. Candidates should be comfortable with work from office. Salary -For Freshers / Experience - 21K CTC To 30K CTC ( Depends upon the experience and interview) Performance based incentives will be there. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number - Rachit Srivastava - 8887706986 Saima- 8090893339 Durgendra- 8090893338 Supriya- 8090909719 Thanks and Regards, Rachit Srivastava Assistant Manager- HR Recoup Info #gurgaon#gurgaonjobs#jobs2025#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

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1.0 - 3.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexibleAbility to perform under pressureAbility to establish strong client relationshipAgility for quick learningWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 5.0 years

2 - 4 Lacs

Gurugram

Work from Office

Hiring for CS Executives for US Voice Process Key roles:-. >Handling customers queries over voice Eligibility- Undergraduates / Graduates – Freshers Welcome! Salary - upto 30k Inhand + Inc + Both side cabs Required Candidate profile Note:- UG/ Grad freshers both can apply 1. Need Candidates with excellent communication skills 2. Comfortable with Work from Office For More Info Contact Amit - 9318490240 (Call/Whatsapp)

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0.0 - 5.0 years

3 - 5 Lacs

Gurugram

Work from Office

Hiring for World's Biggest Hotel Chain AirB^B- Sr. Advisors * Manage inbound queries related to Hotel bookings, cancellations, reschedules, and stay related issues Salary - 38k CTC + Inc + $150 Bonus Both Side Cabs + Meal Location: Gurgaon Required Candidate profile Eligibility: > Graduate Freshers and UG Experienced can apply > Salary upto 38k CTC and upto 10K Incentives + 150$ Of Travel Incentives HR Simran - 7011964232 (Call/Whatsapp)

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1.0 - 6.0 years

3 - 6 Lacs

Noida

Work from Office

US Banking Customer Service Voice | ( Salary - UPTO 50K CTC) To stay updated on more job openings, you can also join the group. https://chat.whatsapp.com/F0EXXbY81YkCBb3gaILYDw Job Responsibilities: 1. Resolve customer complaints via Call . 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. Job Requirements: Excellent command on spoken English with fluency. Flexibility to work in 24/7 environment Graduate both can apply. MUST HAVE 6 MONTHS EXPERIECE IN VOICE PROCESS CAN APPLY. Salary: 45k - 50 k CTC 5 DAYS WORKING Male/Female candidates can apply. Rotational Shifts. Location: Noida NO CAB NO MEAL WhatsApp on the Below mentioned number to Schedule YOUR interview by writing "BANKING PROCESS ". (8800904536) Need to mention \ " HR VANSHIKA " \ on top of the resume. Interview Details: Contact Person: HR VANSHIKA Contact Number: 8800904536 INTERSTED CANDIDATES CALL MESSAGE ME ON WHATSAPP TO SCHEDULE YOUR INTERVIEW . Timing : 12PM - 4 PM Address: A-37, GATE NO. 2 ,Sec- 60, Noida Feel free to refer your friends and share the contact number.

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0.0 - 1.0 years

0 - 1 Lacs

Kolkata

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Location: Salt Lake City, Kolkata Shift Timing: Evening/Night Shift (One-side cab provided) Salary: 1.9 LPA Experience: 0-3 Years Mode: Voice Process Only Interested? Send your updated resume to Gourav.Roy@niitmts.com Or WhatsApp: 9354482536 About the Role: NIIT is hiring Customer Service Specialists for its HRO Voice Process . This is a night shift , voice-based role , ideal for graduates with strong communication skills looking to start their careers in the BPO/Customer Service domain. Eligibility Criteria: Education: Graduate in B.Com, B.A., BBA, BHM, B.Sc Freshers are welcome Must have excellent verbal communication skills Basic computer proficiency (MS Office, typing) Key Responsibilities: Handle inbound customer calls and resolve queries with professionalism Ensure timely and accurate delivery of service Strive for first-call resolution and high customer satisfaction Maintain quality benchmarks like AHT , CSAT , and compliance metrics Properly document all interactions and follow up where needed Identify areas for process improvement and contribute ideas Important Note: This is a voice process role for night shift only . Please apply only if you are comfortable with night shifts and voice-based support.

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0.0 - 2.0 years

2 - 3 Lacs

Bengaluru

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Job Title : Customer Support and Technical Support (UK Process) Job Location : 3rd Floor, Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield, Bangalore. Company : First Source Position : Customer Support & Technical Support for International UK Process Job Description : We are looking for dedicated and enthusiastic individuals to join our International UK Process as Customer Support and Technical Support agents. The successful candidates will be responsible for assisting UK-based customers, providing technical support, and ensuring high-quality service. Whether you have prior experience or are a fresher, we encourage you to apply! Immediate joiners are preferred! Key Responsibilities : Provide exceptional customer service through voice, email, and chat support. Troubleshoot and resolve technical issues in a timely and efficient manner. Ensure customer satisfaction by delivering clear, accurate, and helpful information. Maintain and update customer records as required. Collaborate with internal teams to ensure seamless service delivery. Required Qualifications : 10th Standard, 12th Standard, or Graduate candidates can apply. (B.Tech graduates, and Post Graduate freshers are excluded) Both experienced candidates and freshers are welcome to apply. Strong communication skills in English. Basic technical knowledge is preferred but not mandatory. Ability to work effectively in a fast-paced environment. Salary and Benefits : Salary will be based on experience. Performance-based incentives will be provided. A One-way cab service will be provided. UK shifts. 5 Days working, 2 Days off. Immediate joiners preferred. Interview Process : HR Round : Screening and discussion of job role and responsibilities. Assessment Test : Evaluation of skills related to customer support and technical troubleshooting. Operations Round : Final round to assess operational knowledge and practical skills. How to Apply : Interested candidates can contact HR, Zulfi , on 9945093145 . Please send your updated resumes to Zulfi.Bmm@firstsource.com. Shortlisted candidates will hear from us as quickly as possible. We look forward to receiving your applications and potentially having you join our dynamic team! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

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1.0 - 6.0 years

3 - 7 Lacs

Hyderabad, Bengaluru

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Job Title: Senior Customer Service Representative Location: Bangalore / Hyderabad Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Role & responsibilities Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Richard @ 9686682465 / 7760984460 / 7259027282

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1.0 - 6.0 years

2 - 4 Lacs

Hyderabad

Work from Office

Job Description: We are hiring Customer Support Executives for our International Voice Process. If you're fluent in English and enjoy solving customer issues with patience and professionalism, this is the right opportunity for you! Roles and Responsibilities : Handle inbound and outbound calls for international customers Resolve queries related to products, services, orders, and complaints Provide excellent customer service and ensure customer satisfaction Escalate unresolved issues to the appropriate department Maintain call logs and update CRM tools Required Candidate Profile : Excellent verbal communication skills in English Comfortable with night shifts and rotational offs Minimum 12th pass or graduate in any stream Prior BPO experience (6 Months and Above) Strong interpersonal skills and customer focus Perks and Benefits : Attractive Incentives Two-way cab facilities (as per company policy) 5 days working Growth opportunities and internal promotion. Interested candidates can walkin or reachout to below recruiter Divya 8660530720 Walkin location: B16, Mindspace, 5th floor, back side of Inorbit mall https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9

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5.0 - 10.0 years

8 - 18 Lacs

Gurugram

Work from Office

Customer Service Chat – Gurugram International Chat + Retail experience is mandatory L10: 5+ yrs exp (1 yr TL) | 6–8.5 LPA L9: 7–10 yrs exp (2 yrs as TL) | 9–12.5 LPA L8: 9–12 yrs exp (3 yrs as TL) | 13–18.5 LPA Shift: 24x7 Call Latika: 9810996899 Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix

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0.0 - 5.0 years

1 - 3 Lacs

Bengaluru

Work from Office

Job Title : Customer Support (UK Process) Job Location : 3rd Floor, Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield, Bangalore. Company : First Source Position : Customer Support & Technical Support for International UK Process Job Description : We are looking for dedicated and enthusiastic individuals to join our International UK Process as Customer Support and Technical Support agents. The successful candidates will be responsible for assisting UK-based customers, providing technical support, and ensuring high-quality service. Whether you have prior experience or are a fresher, we encourage you to apply! Immediate joiners are preferred! Key Responsibilities : Provide exceptional customer service through voice, email, and chat support. Troubleshoot and resolve technical issues in a timely and efficient manner. Ensure customer satisfaction by delivering clear, accurate, and helpful information. Maintain and update customer records as required. Collaborate with internal teams to ensure seamless service delivery. Required Qualifications : 10th Standard, 12th Standard, or Graduate candidates can apply. Candidates with a BE, BTech, BSc, or PG degree will not be eligible to apply. Both experienced candidates and freshers are welcome to apply. Strong communication skills in English. Basic technical knowledge is preferred but not mandatory. Ability to work effectively in a fast-paced environment. Salary and Benefits : Salary will be based on experience. Performance-based incentives will be provided. One-way cab service will be provided. UK shifts. 5 Days working, 2 Days off. Immediate joiners preferred. Interview Process : HR Round : Screening and discussion of job role and responsibilities. Assessment Test : Evaluation of skills related to customer support and technical troubleshooting. Operations Round : Final round to assess operational knowledge and practical skills. How to Apply : Interested candidates can contact HR, Zulfi , on 9945093145 . Please send your updated resumes to Zulfi.Bmm@firstsource.com. Shortlisted candidates will hear from us as quickly as possible. We look forward to receiving your applications and potentially having you join our dynamic team! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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0.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram

Work from Office

Hiring For Blended Process (Giant E-Commerce) Salary : 4.35 LPA Cabs : Both Side Location : Gurgaon Shifts : US Week Off : 2 Rotational Incentives : 2500 More Queries Whatsapp Your Cv HR Sarabjeet@8882003944 Required Candidate profile Any Grad With minimum 1year of exp into blended or chat exp can apply No Domestic No emails More Queries Whatsapp Your Cv HR Sarabjeet@8882003944

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Role & responsibilities . Handling Inbound Calls: Answer incoming calls from customers, responding to questions, providing information, or resolving issues promptly. Understanding Customer Needs: Listen attentively to customers concerns or queries and provide appropriate solutions or support based on their needs. Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided. Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions. Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services. Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the company’s products or services to help them make informed decisions. Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels. Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience. Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical call HR SHRUTHI 9008812627 EMAIL : shruthic@thejobfactory.co.in

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