Project Context and Scope To support weekly Displacement Tracking Matrix and Flow Monitoring Surveys data collection exercise and contribute to supporting IOM’s work on prevention of irregular migration. Organizational Department / Unit to which the Consultant is contributing IOM Kosovo, Migration Management Unit - Contribution to Support IOM’s Work on Prevention of Irregular Migration Multiple available positions in the following locations: Enumerator-Prizren Enumerator-Podujeve Enumerator- Hani i Elezit RESPONSIBILITIES Tasks to be performed under this contract Examine and process data into simple forms in accordance with DTM guidelines; In coordination with the DTM focal point develop a plan to cover all the sites that are expected to access within the geographical scope of work in coordination with the DTM focal point; To receive adequate training and understand and assimilate all surveys; To include in the online application all surveys approved by the DTM; To inform the DTM focal point of any change or emergency about migrants’ movements in the geographical scope of work, or events that may affect the migrants for any reason; Investigate the sources of data to obtain reliable data by taking them from multiple sources to reach the most accurate results; Conduct as many Flow Monitoring surveys as estimated by the DTM focal point, targeting migrants inside and outside of the designated temporary reception centers assigned in a dignified environment, while respecting protection principles, in particular when interviewing persons with specific needs; To provide information on irregular migration risks and regular migration alternatives; To adhere to the documents and securities of the organization; Be responsible to respect assessment deadlines as per IOM DTM guidelines; The service area: To cover certain locations within the Prizren Region and be aware of all the sites, to be covered within the geographical scope of work; Perform any other duties assigned by direct supervisor. Performance indicators for the evaluation of results DTM data collection and survey exercise is duly conducted and uploaded in the KoBo application. QUALIFICATIONS Education High school degree in social and economic sciences is required, preferably in social and economics, public administration, labour market development, migration, or human resources development. Experience Relevant experience with data collection and community projects Previous experience working in the field of the migration is preferable Languages Fluency in English and Albanian is required. IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Travel required N/A Required Competencies IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Notes Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Under the overall supervision of the Head of Office, the direct supervision of the National Project Officer, and with technical guidance from the Senior Project Assistant (IOM India), the incumbent will be primarily responsible for providing robust field support and serving as the focal point for monitoring and evaluation (M&E) related to the implementation of migrant worker resource centre(s) in Tamil Nadu. The most critical aspect of this role is to ensure continuous oversight and quality assurance of activities carried out by the implementing partner. This includes conducting regular field visits to monitor progress, assessing the effectiveness and efficiency of interventions, verifying the accuracy of reported outputs, and identifying gaps or areas for improvement. The incumbent will develop and apply appropriate tools and methodologies to collect data, evaluate outcomes, and ensure that activities are aligned with project objectives and IOM standards. In addition to the M&E responsibilities, the incumbent will also provide technical and administrative support to facilitate smooth implementation. This includes coordinating with stakeholders such as local government bodies, supply chain businesses, civil society organizations, and community groups; supporting awareness-raising and outreach efforts; contributing to reporting; and assisting in the preparation and dissemination of project materials. The role requires strong analytical skills, attention to detail, and a solid understanding of project management principles. A proactive approach to field engagement, coupled with the ability to work collaboratively with diverse partners and communities, is essential for the success of this position. RESPONSIBILITIES Work and engage migrant workers and the targeted communities on the project. Support the establishment and operations of the Mobile Worker Resource Center(s). Develop and implement monitoring and evaluation frameworks to assess project effectiveness. Prepare regular evaluation reports, project update reports, briefing materials and provide insights for continuous improvement. Conduct regular field visits to oversee service delivery and gather feedback. Coordinate logistics for field activities, ensuring resources are effectively allocated. Address any operational issues that arise in the field promptly. Build and maintain relationships with key stakeholders, including community leaders and partners. Assist in planning and executing projects related to service delivery. Monitor project timelines, budgets, and resources, ensuring alignment with organizational goals. Maintain accurate records of activities, communications, and evaluations. Ensure compliance with regulatory requirements and organizational policies. Stay informed about industry trends and best practices to enhance service delivery. Strengthen and diversify the outreach and impact of the project in the targeted areas, using local experience and knowledge. Create and maintain spreadsheets to track key metrics and performance indicators. QUALIFICATIONS Education: Master’s degree in the field of Social Sciences, Law, Sustainability or a related field from an accredited academic institution with THREE years of relevant professional experience; or Completed University degree from an institution, with SIX years of relevant professional experience. Experience: Proven experience in monitoring and evaluation. Solid understanding of management principles. Experience in assessing monitoring improvement plan status and progress from labour and human rights assessments. Experience in drafting regular status and progress report. Experience working with Government counterparts, UN agencies and/or non-governmental organizations is considered an asset.

R ESPONSIBILITIES Job responsibilities R esearch and Communication P roof-reading, editing research reports, communication materials S upport in ongoing and new research and data analysis on migration trends, remittances, irregular migration and diaspora engagement. C ompile case studies or success stories based on research findings to be integrated into IOM India’s communication materials and reports. P repare reports on events, campaigns, workshops and stakeholder meetings, ensuring compliance with IOM’s reporting standards. S upport the development and execution of awareness campaign. P repare detailed reports on events, campaigns, and stakeholder meetings, ensuring compliance with IOM’s reporting standards. C ontribute to IOM India’s knowledge products, such as case studies or policy briefs, by compiling data and drafting content on migration trends and best practices. C oordination and administration S upport in coordination with research agencies, service providers to support migration-related initiatives, including dissemination workshops and Migration Resource Center activities. S upport in events (virtual or in-person), such as roundtables or training sessions, managing invitations, registrations, and logistics. S upport coordination efforts with partners (e.g., UN agencies, NGOs) by organizing meetings, preparing agendas, minutes and documenting outcomes to strengthen IOM India’s network. S upport on administrative activities like procurement, HR, etc. A ny other task assigned by the supervisor * Kindly submit the duly filled IOM Personal History Form (PHF) along with your application. Q UALIFICATIONS Qualifications and Experience E ducation: M aster’s degree in public policy, Development Studies, Communications or a related field. E xperience: M inimum 2-3 years of experience in communications, research, project coordination, preferably with international organizations (e.g., IOM, UN agencies). D esired Experience P roven track record in undertaking research. F amiliarity with the management of social media campaigns and digital content creation, with experience in analytical tools like Google Analytics, Hootsuite etc. will be an advantage. E xperience in event planning and stakeholder coordination, particularly in migration or development contexts. S kills: F luent in English and at least one Indian language (Hindi, Tamil, Telugu, Bengali, or Marathi); fluency in additional Indian and foreign languages would be an asset. W orking knowledge and experience in MS Office and F amiliarity with social media platforms (Instagram, Twitter, LinkedIn) will be an advantage. S trong organizational, analytical, and report-writing skills. O ther: Ability to work independently, manage multiple priorities, and adapt to diverse cultural and operational contexts. R equired Competencies I OM’s competency framework can be found at this link . Competencies will be assessed during the selection process. V alues - all IOM staff members must abide by and demonstrate these three values: I nclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. I ntegrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. P rofessionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. C ourage: Demonstrates willingness to take a stand on issues of importance. E mpathy: Shows compassion for others, makes people feel safe, respected and fairly treated. C ore Competencies – behavioural indicators T eamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. D elivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. M anaging and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. A ccountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. C ommunication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. N otes A ny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. A ppointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. I OM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. I OM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. I OM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. I OM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. F

R ESPONSIBILITIES Job Responsibilities: S upport Implementation of Information and Awareness Campaigns: C oordinate closely with the IOM team in New Delhi and the identified service provider to support the roll-out of information and awareness campaigns in the target locations (Punjab, Haryana, and Chandigarh and Delhi). A ssist in the adaptation and dissemination of IEC materials, ensuring contextual relevance and outreach effectiveness among migrant populations and key stakeholders. M onitor field-level campaign activities and provide timely updates and feedback to ensure alignment with project objectives and timelines. F acilitate Operationalization of model Migrant Resource Centres (MRCs): S upport the service provider in setting up and operationalizing the Migrant Resource Centres at the identified sites. A ssist in developing work plans and coordination mechanisms for MRC operations in consultation with the IOM India team. P rovide technical and logistical inputs for initiating MRC activities such as community outreach, counselling, referral services, and stakeholder engagement. S trengthen Field Coordination and Oversight: A ct as a key liaison between IOM, the service provider, and local stakeholders to ensure smooth implementation of project activities. I dentify implementation bottlenecks and support the resolution of issues in coordination with the IOM team and partners. S upport Research and Data Collection: A ssist the service provider in initiating baseline assessments, stakeholder interviews, and data collection related to migration trends, services, and awareness levels in the three locations. S upport the documentation of good practices, case studies, and field insights relevant to MRC implementation and migrant support services. R eporting and Documentation: P repare regular field updates, brief reports, and inputs for donor reporting in coordination with the IOM team. C ontribute to the preparation of knowledge products, event summaries, and awareness campaign documentation as needed. * Please submit the duly filled IOM Personal History Form along with your application. Q UALIFICATIONS Qualifications and Experience E ducation: M aster’s degree in public policy, Development Studies, or a related field. E xperience: M inimum 7-10 years of experience in migration, social development -related projects, project/stakeholder coordination, partnerships, preferably with international organizations (e.g., IOM, UN agencies). D esired Skills: P roven experience in monitoring community-oriented interventions, stakeholder engagement, and capacity building at state and city levels. S trong understanding of government systems, donor-funded projects, and community-based implementation. W orking knowledge of MS Office, strong organizational, analytical, and report-writing abilities. P roblem-solving skills sometimes with minimal supervision. L anguage: F luency in Hindi and English (proficiency in spoken Punjabi would be an asset) T ravel required: W illingness to travel extensively between Delhi, Punjab, and Haryana. R equired Competencies: I OM’s competency framework can be found at this link . Competencies will be assessed during the selection process. V alues - all IOM staff members must abide by and demonstrate these three values: I nclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. I ntegrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. P rofessionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. C ourage: Demonstrates willingness to take a stand on issues of importance. E mpathy: Shows compassion for others, makes people feel safe, respected and fairly treated. C ore Competencies – behavioural indicators T eamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. D elivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. M anaging and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. A ccountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. C ommunication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. N otes A ny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. A ppointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. I OM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. I OM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. I OM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. I OM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. F

Project Context and Scope The International Organization for Migration (IOM) is implementing the regional project “Leveraging the Potential of Diaspora to Advance EU Accession and Labour Mobility in the Western Balkans” funded by Italian Agency for Development Cooperation (AICS). The overall objective of the project is to foster sustainable socio-economic development in the Western Balkans by unlocking the potential of diaspora communities to support institutional reform and inclusive labour and skills mobility pathways and alignment with labour mobility standards. A core component of the project is strengthening the labour and employment sector across the region. In Kosovo, this among others includes enhancing the capacities of key labour market institutions, including the Employment Agency (EARK). As part of this broader effort, IOM will support EARK through a targeted assignment to develop a standardized Monitoring and Evaluation Framework and Template for employment service provision, including the services provided to foreigners. This will contribute to institutional strengthening by enabling more effective tracking, assessment, and improvement of service quality and counsellor performance. The main objective of this assignment is to support the EARK in developing a Framework and a Template for monitoring and evaluation of the Provision of Employment Services. This Framework and the Template that will be elaborated under this assignment will ensure the standardization of the process, orient the data collection from employment offices and facilitate the results’ provision. The primary emphasis lies in monitoring and evaluation of the counsellors' adherence to the requirements outlined in regulations and manuals. Specifically, this involves ensuring that physical files meet established criteria, registration requirements are properly executed, and essential documents are appropriately archived for jobseekers and employers. The preparation of a Framework and the Template at this stage will serve to physically test such a standardized process, which can then be transferred to the Employment Management Information System (EMIS) of the EARK, as per proposal outlined in this assignment. This contributes directly to the capacity building of the Employment Agency by equipping it with robust monitoring and evaluation tools. These tools enable EARK to systematically track performance, assess the quality of employment services, and make data-driven improvements — thereby enhancing institutional effectiveness and accountability. Organizational Department / Unit to which the Consultant is contributing Migration Management & Operations Unit RESPONSIBILITIES Tasks to be performed under this contract Meet with EARK representatives to understand specific needs and objectives related to monitoring and evaluation of Employment Services. Review EARK’s existing documents, forms, and materials relevant to monitoring and evaluation of Employment Services. Conduct research and benchmark best practices from similar public employment services. Engage with EARK and project representatives to validate findings and propose draft Framework for monitoring and evaluation. Develop a Draft Framework and Template for monitoring and evaluation of the Provision of Employment Services, accompanied by usage instructions. Collect and incorporate feedback from EARK and project representatives to finalize the Framework and Template for pilot implementation. Collaborate with EARK to prepare and conduct a pilot implementation of the Template in four Employment Offices. Gather feedback from EARK based on the pilot and revise the Framework and Template accordingly. Document the pilot monitoring and evaluation process and identify key areas for improvement. Prepare and submit a concept proposal for integration of the Template into the Employment Management Information System (EMIS). Submit a Final Report summarizing the entire process, key outcomes, and recommendations. Performance indicators for the evaluation of results Initial assessment completed, and needs of EARK clearly identified through meetings. Relevant documents reviewed and benchmarking research conducted. Draft Framework and Template developed and submitted with clear guidance for use. EARK and project representatives validate methodology and structure of the Template. Final version of Framework and Template delivered, incorporating relevant feedback. Successful pilot testing conducted in four Employment Offices. EARK provides written validation and feedback confirming usability and value of the tools. Final revised Framework and Template approved by EARK. Concept note for EMIS integration delivered with technical feasibility outlined. Final comprehensive report submitted, summarizing methodology, implementation, feedback, and final recommendations. QUALIFICATIONS Education & Experience Master’s degree in social sciences, Economy, or related field. At least 5 years of experience of monitoring and evaluation methodologies, tools, and best practices. Proven experience in designing and developing monitoring and evaluation templates, forms, and documentation, ideally in labour market. Proven experience in collecting, analysing, and reporting data. Excellent facilitation and communication skills in Albanian and English language. Experience working with international organizations, particularly IOM or similar UN agencies, is an asset. Languages Fluency in English and Albanian/and or Serbian. Knowledge of additional languages will be considered an advantage. IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Travel required No Required Competencies IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Notes Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies