635 International Jobs - Page 11

Female B.Pharm / M.Pharm with 4 to 6 years of experience in Regulatory Affairs. Dossier Preparation in CTD/ACTD/Country Specific Formats. Re-registration and Renewal Application. Variation Application, Queries Handling, DMF Activity & Artwork Review. Required Candidate profile Country Experience Required: Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan & Tajikistan Dosage Form Experience Required: Tablets, Capsules, Oral Powder, Gel & Cream, Injections, Syrup, Oral Drops Perks and benefits Negotiable - Depending Upon Candidate & Experience

Graduate / MBA Marketing with 5 to 10 years of experience in Export Marketing. Having good international marketing experience in ceramic tile industry & generated sales. Have a good & established client-base from same industry in foreign countries. Required Candidate profile Must have international travel experience & willingness to travel foreign countries for work. Proficient in using Social Media for marketing. Experience in Export Sales of Ceramics Tiles. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Female B.Pharm / M.Pharm with 4 to 6 years of experience in Regulatory Affairs. Dossier Preparation in CTD/ACTD/Country Specific Formats. Re-registration and Renewal Application. Variation Application, Queries Handling, DMF Activity & Artwork Review. Required Candidate profile Country Experience Required: Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan & Tajikistan Dosage Form Experience Required: Tablets, Capsules, Oral Powder, Gel & Cream, Injections, Syrup, Oral Drops Perks and benefits Negotiable - Depending Upon Candidate & Experience

Graduate / MBA Marketing with 5 to 10 years of experience in Export Marketing. Having good international marketing experience in ceramic tile industry & generated sales. Have a good & established client-base from same industry in foreign countries. Required Candidate profile Must have international travel experience & willingness to travel foreign countries for work. Proficient in using Social Media for marketing. Experience in Export Sales of Ceramics Tiles. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Female B.Pharm / M.Pharm with 4 to 6 years of experience in Regulatory Affairs. Dossier Preparation in CTD/ACTD/Country Specific Formats. Re-registration and Renewal Application. Variation Application, Queries Handling, DMF Activity & Artwork Review. Required Candidate profile Country Experience Required: Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan & Tajikistan Dosage Form Experience Required: Tablets, Capsules, Oral Powder, Gel & Cream, Injections, Syrup, Oral Drops Perks and benefits Negotiable - Depending Upon Candidate & Experience

Graduate / MBA Marketing with 5 to 10 years of experience in Export Marketing. Having good international marketing experience in ceramic tile industry & generated sales. Have a good & established client-base from same industry in foreign countries. Required Candidate profile Must have international travel experience & willingness to travel foreign countries for work. Proficient in using Social Media for marketing. Experience in Export Sales of Ceramics Tiles. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Female B.Pharm / M.Pharm with 4 to 6 years of experience in Regulatory Affairs. Dossier Preparation in CTD/ACTD/Country Specific Formats. Re-registration and Renewal Application. Variation Application, Queries Handling, DMF Activity & Artwork Review. Required Candidate profile Country Experience Required: Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan & Tajikistan Dosage Form Experience Required: Tablets, Capsules, Oral Powder, Gel & Cream, Injections, Syrup, Oral Drops Perks and benefits Negotiable - Depending Upon Candidate & Experience

Graduate / MBA Marketing with 5 to 10 years of experience in Export Marketing. Having good international marketing experience in ceramic tile industry & generated sales. Have a good & established client-base from same industry in foreign countries. Required Candidate profile Must have international travel experience & willingness to travel foreign countries for work. Proficient in using Social Media for marketing. Experience in Export Sales of Ceramics Tiles. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Female B.Pharm / M.Pharm with 4 to 6 years of experience in Regulatory Affairs. Dossier Preparation in CTD/ACTD/Country Specific Formats. Re-registration and Renewal Application. Variation Application, Queries Handling, DMF Activity & Artwork Review. Required Candidate profile Country Experience Required: Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan & Tajikistan Dosage Form Experience Required: Tablets, Capsules, Oral Powder, Gel & Cream, Injections, Syrup, Oral Drops Perks and benefits Negotiable - Depending Upon Candidate & Experience

Graduate / MBA Marketing with 5 to 10 years of experience in Export Marketing. Having good international marketing experience in ceramic tile industry & generated sales. Have a good & established client-base from same industry in foreign countries. Required Candidate profile Must have international travel experience & willingness to travel foreign countries for work. Proficient in using Social Media for marketing. Experience in Export Sales of Ceramics Tiles. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Female B.Pharm / M.Pharm with 4 to 6 years of experience in Regulatory Affairs. Dossier Preparation in CTD/ACTD/Country Specific Formats. Re-registration and Renewal Application. Variation Application, Queries Handling, DMF Activity & Artwork Review. Required Candidate profile Country Experience Required: Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan & Tajikistan Dosage Form Experience Required: Tablets, Capsules, Oral Powder, Gel & Cream, Injections, Syrup, Oral Drops Perks and benefits Negotiable - Depending Upon Candidate & Experience

Mega Hiring in Gurgaon! International Voice & Chat Process | 150 Openings Top MNC Concentrix is hiring for International Voice & Chat Process in Gurugram . Walk-in opportunity with excellent salary and benefits. Eligibility: 12th Pass / Graduate / Undergraduate Freshers & Experienced both can apply Salary: Voice: 21K to 25K (Freshers) | Up to 33K (Experienced) Chat: 15K to 20K (Freshers) | Up to 35K (Experienced) Perks: 5 Days Working | Rotational/Night Shifts PF + Medical + Incentives Both Side Cabs Provided No Charges at Any Stage before or after the interview and selection. Contact: WhatsApp Senior HR Ashwani 7011250184 to schedule your interview

School : GIIS Campus : Balewadi Country : India Qualification : BA+MA OverView : The TGT English Teacher will be responsible for teaching English to middle and secondary school students, ensuring their language skills in reading, writing, speaking, and listening are developed to meet curriculum standards. The role emphasizes fostering critical thinking, creative writing, and comprehension while preparing students for academic success. Responsibility : Teaching and Lesson Planning: Deliver engaging and interactive English lessons for middle and high school students, following the prescribed curriculum (CBSE, IGCSE, or Cambridge). Plan and prepare detailed lesson plans that incorporate grammar, literature, vocabulary, and language skills development. Encourage creative and critical thinking through discussions, debates, storytelling, and literature analysis. Use differentiated teaching strategies to cater to students of varying skill levels and learning styles. Student Assessment and Evaluation: Design and administer assessments to evaluate students' progress in comprehension, writing, speaking, and literary analysis. Provide constructive feedback on assignments, essays, and presentations to enhance students’ performance. Prepare students for board exams and other academic evaluations by conducting revision classes and practice tests. Maintain accurate records of student performance and provide actionable insights during parent-teacher meetings. Classroom Management: Create a disciplined and positive classroom environment conducive to effective learning. Encourage active participation and collaboration in group activities, discussions, and projects. Promote reading habits by recommending age-appropriate books and materials. Curriculum Enrichment: Integrate modern and classic literature into lessons to expose students to a diverse range of genres and writing styles. Organize activities such as debates, elocutions, essay-writing competitions, and literary events to enhance language skills. Introduce multimedia resources, online tools, and digital platforms to enhance language learning. Professional Development: Stay updated with the latest teaching methodologies, English language trends, and curriculum guidelines. Participate in workshops, conferences, and training programs to continuously improve teaching practices. Collaborate with peers for curriculum development and interdisciplinary projects. School Events and Activities: Actively contribute to the planning and execution of school literary events, such as poetry recitations, drama productions, and book fairs. Mentor students participating in inter-school or national-level literary competitions. Administrative Responsibilities: Maintain detailed lesson plans, assessment reports, and other necessary documentation as per school requirements. Prepare and share periodic progress reports for students with parents and school management. Support the school in organizing parent-teacher meetings, workshops, and open house sessions. SkillsDescription : Qualifications: Education: Bachelor’s/Master’s degree in English Literature, Language, or a related field. A B.Ed. or equivalent teaching qualification is mandatory. Experience: 3-5 years of teaching experience, preferably in CBSE, IGCSE, or Cambridge curricula. Experience in preparing students for board exams or international assessments is an advantage. Skills: Excellent command of English in both written and spoken forms. Proficiency in teaching grammar, literature, creative writing, and comprehension. Strong classroom management and student engagement skills. Ability to integrate technology and digital tools into lessons. Strong interpersonal skills for collaboration with students, parents, and colleagues. Disclaimer : Our company is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

Dear Candidate, We are hiring for Customer Service Advisor for Bengaluru Location. (To Confirm Please Drop a Whatsapp or call on 9399615758 Monica ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9399615758 Monica ) Any graduate can apply. Your responsibilities: Job Description Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. (To Confirm Please Drop a Whatsapp or call on 9399615758 Monica ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9399615758 Monica ) Regards SPARK CONSULTANCY

Job Summary: We are seeking an experienced and skilled Team Leader to lead our team in providing exceptional support to our organization. The successful candidate will be responsible for supervising and guiding team leaders ensuring efficient operations, and driving process improvements Key Responsibilities: Lead and manage frontline team members, providing guidance and support Oversee daily operations, ensuring tasks are completed accurately and efficiently Create and maintain reports, dashboards, and presentations Monitor and report on team performance, identifying areas for development Collaborate with other departments to ensure seamless operations Support agents by developing procedures to reduce errors Send daily EOD summary to the clients describing performance summary Analyze data and provide insights to inform business decisions Requirements: Leadership and team management skills Excellent communication, problem-solving, and analytical skills Proficient level required in G Suite Ability to work in a fast-paced environment and adapt to changing priorities Strong attention to detail and organizational skills Experience with process improvement and implementation Thanks Regards Richa Gupta 9901595457 richa.gupta@telusinternational.com

???? Hiring: Customer Support Executives (Voice Email Chat) What We Offer: Salary up to ?60,000 per month + annual bonus U.S. / U.K. / Australia shift options with fixed timings Voice, email & chat support roles available Telephonic and virtual interview rounds Fixed shifts with weekends off Work-from-home and work-from-office available Transport pick/drop facilities Excellent incentives & career growth opportunities Why Join Us Work with top-tier clients JP Morgan, Barclays, American Express, Accenture, TCS, Tech Mahindra, Concentrix, Teleperformance, TimesPro, and many more Immediate joining get your offer after just one interview round Industry-best salary hikes for candidates already in international call centers PAN-India openings; freshers with 6 months experience welcome No recruitment fees at any stage Requirements: Minimum qualification: 10th Pass (SSC) At least 6 months of customer support experience (voice, email, or chat) Excellent English communication skills Available to work U.S. / U.K. / Australia shifts ???? Join our teams in Mumbai, Pune, Malad, Andheri, Thane, Vashi, and across India. Interested ???? Call or WhatsApp: Explore360 HR Solutions: +91 98203?67730 / 93725?13251

Hi, We are hiring - Position: Export Sales / International Sales Executive / Manager Location: Naigaon / Vasai Mumbai Experience: 2 to 10 years Industry: Manufacturing / Export / Engineering / FMCG Employment Type: Full-time CTC - 7-8 LPA Key Responsibilities: Develop and manage international sales across targeted regions using platforms like Alibaba, Global Sources, and IndiaMART . Generate qualified leads and convert them into long-term business relationships. Handle complete export cycle including inquiry handling, quotation, negotiation, order processing, and documentation . Identify new markets and customer segments through digital marketing and trade research. Ensure compliance with international trade regulations, Incoterms, and export documentation. Coordinate with internal teams (production, logistics, finance) to ensure timely and accurate order fulfillment. Participate in virtual and physical trade shows, exhibitions, and buyer-seller meets. Maintain CRM records and prepare regular sales reports and forecasts. Required Skills & Qualifications: Graduate / Postgraduate in International Business, Marketing, or related field. Proven experience in export sales and international client handling . Hands-on expertise in Alibaba, Global Sources, and IndiaMART for B2B lead generation and sales. Strong communication, negotiation, and presentation skills. Knowledge of export documentation, customs clearance, and international logistics. Proficiency in MS Office, CRM tools, and online sales platforms. Ability to work independently and travel internationally if required. Regards, Neha Khandelwal neha.k@ipsgroup.co.in

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- Hinjewadi Phase - 2 Process -- INTERNATIONAL Customer Support Voice Eligibility:- Graduates Freshers and Exp both can apply Salary :- Rs 4.5 LPA to 5.75 LPA Working Days : -5 days working with Cab facility . ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . YAGYANSHI - 9821182648 Siya -- 7565006262 Divya -- 9821182650 Areesha- 9628373763 Vanshika- 9628373762 Laiba 9654201996 KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

Dear Candidate, Axis Bank is hiring for Axis Phones Officers!!! This is for inbound customer support (Voice process) Direct payroll of Axis Bank ! Immediate joiners & active job seekers prefd; Whatsapp your cv to Ganesa HR 8056659888 THIS NUMBER IS FOR WHATSAPP Only apply only if you have good English communication skills!!!!! 2 + years Experienced candidates can apply !!! Freshers with Excellent English communication can apply - Note must be Degree completed (no pursuing students can apply) Education: minimum Graduation completed Excellent English communication Location: Noida No cab facility Rotational shifts 24*7 (no night shift for female) Two week offs (Rotational) All the Best! Job Description: About Axis Phones: Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.,, About the Role:., The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / up sell set products. Key Responsibilities: Be the best for our customers by- Displaying complete onus to customers queries / problems - Delivering service with requisite courtesy and accuracy - Adhering to product and process requirements, with nil errors - Escalating customer issues to the right internal stakeholders - Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Ensure process efficiency and effectiveness by - Complying to service and sales guidelines - Achieving Call Quality targets - Resolving customer queries at the first instance of contact, with minimum call handling time Graduate or Post graduate from a recognized institution. 0- 5 years relevant role in voice customer servive. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Proficiency in systems related to Banking transactions and services. Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department. j

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call soumya@8088720040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

Role & responsibilities Meet or exceed Ocean forwarding revenue, volume, and sales coverage targets according to the sales plan. Candidate should have experience of USA tradeline. Actively manage Ocean Customers to push our Ocean product capabilities to ensure that we meet our Ocean product budget. Achieve the GP budget for the ocean at the Zone level. Identify and select target customers from various sources and develop a sales plan to achieve the market plan. Ensure pricing requests are justified and conform to freight forwarding pricing guidelines with a balanced emphasis on net returns. Ensure timely and accurate reporting of weekly sales calls, and participate in the formulation of sales forecasts. Maintain an updated customer database, with appropriate profiles and segmentation. Interact with customers regularly, meeting commitments and achieving high customer satisfaction levels. Network with industry counterparts, such as forwarders, co-loaders, and Ocean carriers to understand the market and competitive landscape. Preferred candidate profile Years of experience - 3-12 years in Freight forwarding Volume handling - 14-16 TEUs per week. Interested candidates can share their resumes at recruit@sartransport.com

Job Summary: The New Business Development Manager will play a crucial role in expanding the company's global presence by identifying, developing, and securing new business opportunities in international markets. Reporting to the Senior International Sales Manager, this role involves researching target markets, establishing relationships with potential clients, and leading the end-to-end business development process. Key Responsibilities: 1. New Business Development: Proactively identify and evaluate new business opportunities in assigned international markets. Build a pipeline of potential clients by conducting market research, cold calling, attending industry events, and networking. Develop a comprehensive understanding of market dynamics, customer needs, and competitive positioning to drive growth. 2. Market Analysis & Research: Conduct in-depth market analysis to identify trends, opportunities, and risks in new markets. Analyze competitors and industry developments to create strategies that give the company a competitive edge. Work closely with the sales team and other departments to align market entry strategies with overall business objectives. 3. Client Acquisition & Relationship Building: Develop and maintain strong relationships with prospective clients, partners, and distributors in targeted international markets. Lead the entire sales process from prospecting to contract negotiation, securing new accounts and long-term partnerships. Collaborate with internal teams (product, marketing, legal) to ensure smooth onboarding and ongoing client satisfaction. 4. Sales Target Achievement: Set and meet ambitious sales goals by driving new business opportunities and converting leads into successful partnerships. Work closely with the Senior International Sales Manager to align new business efforts with broader sales objectives and KPIs. 5. Proposal & Contract Management: Prepare and present compelling business proposals, pricing models, and presentations to potential clients. Lead contract negotiations, ensuring compliance with company policies and international regulations. Work with the legal and finance teams to secure appropriate agreements that minimize risk and maximize profitability. 6. Collaboration with Cross-Functional Teams: Collaborate with marketing, product development, and operations teams to ensure alignment on new business initiatives and client needs. Communicate client feedback and market insights to internal teams to guide product development and market positioning. 7. International Travel & Networking: Attend international trade shows, conferences, and networking events to promote the companys offerings and build relationships with key decision-makers. Travel to target markets to meet with prospects and clients as required. Required Qualifications: Education: Bachelors degree in Business, Marketing, Sales, or a related field. An MBA or advanced degree is an advantage. Experience: Minimum of 5-7 years of experience in business development, sales, or account management, preferably in international markets. Travel Requirements: Willingness to travel internationally up to 30-40% of the time, depending on business needs and market opportunities.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 4 LPA -- FOR 1+ Years of Exp FOR BANGALORE LOCATION:- Salary Structures: Rs 4 LPA -- FOR 1 Year of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . FAREEHA -- 8528371817 YAGANSHI --- 9821182648 LAIBA -- 99654201996 AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 SIYA-7565006262

Greetings from KVC CONSULTANTS LTD!! Hiring for Biggest MNC at Bangalore Location for Customer Service Profile. Work Location: Bangalore / Pune Skills: International Customer Support - Blended process Experience: 0-4 Years Qualification: Any graduate FRESHERS -- Rs 3.50 LPA TO 4 LPA For 1+ years of experience - up to 4.50 LPA For 2+ years of experience - up to 6 LPA Job Description: • Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level. • Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets. • Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion. • Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests. • Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners. • Flexibility to cross-train and support with other complexities in the wider business area. • Assist with any other key tasks as requested. • Ability to adapt to and thrive in a fast-paced, dynamic environment. • Communicate clearly and professionally both verbally and in writing. • Problem-solving skills, including questioning and diagnostic abilities. • Demonstrate an ability to develop and maintain a network of contacts internally and externally. • Understanding of customer contracts and delivery expectations. • Effective listening skills and excellent attention to detail. • Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes. • Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers. YAGANSHI 9821182648 SIYA 7565006262 AREESHA-9628373763 VANSHIKA-9628373762 DIVYA-9821182650 KVC CONSULTANTS LTD !! NO PLACEMENT CHARGES

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune ,Bangalore may apply for the same & outstation candidates need to relocate to Pune & Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION NEED ATLEAT 6 MONTHS OF EXPERIENCE ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- PUNE - HINJEWADI PHASE Eligibility:- UGs/Graduates Freshers and Exp both can apply Salary :- Rs 3.00 LPA to 6.5 LPA Working Days : - 5 days working with Cab facility . Location :- BANGALORE - Electronic city For Bangalore max package is Rs. 5.75 LPA Process -- INTERNATIONAL Customer Support Voice/Non Voice NOTE :- Undergraduate Fresher's are eligible with excellent Comms ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. " Note:- This is a WFO Profile and Candidate should be comfortable working for the same . DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE CS OR BANGALORE CS WITH YOUR RESUME . HR DIVYA 9821182650 HR AREESHA 9628373763 HR VANSHIKA 9628373762 HR SIYA 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse