International Inbound Voice Process

Adeeba E-Services Pvt. Ltd. is an International Contact center based out of India and US. The company specializes in providing Telemarketing services to offshore consumers and business entities since 2014. Over a short period, the company has established a strong foundation focused on customer satisfaction, unparalleled services, and reliable support functions. Adeeba E-Services prides itself on the trust, accountability, and reliability demonstrated in its products and technical services. This commitment has not only improved the performance of its in-house talents but also boosted the productivity of the company and its products through continuous research and development efforts. Adeeba E-Services positions itself as a one-stop platform for all customer solutions, ensuring consistent IT-enabled support systems. Greetings from Adeeba E-Services Pvt Ltd! We are currently looking for Customer Service Executives/Technical Support Executives to join our Inbound Voice Process (Tech Support) during US Shift timings. The roles and responsibilities associated with this position include: - Handling inbound calls related to printer, router, and antivirus issues from customers. - Diagnosing the problems effectively and providing suitable solutions to the customers. - Recommending and selling technical support plans along with relevant software products. The benefits and facilities offered by Adeeba E-Services include: - Fixed Salary credited on the 1st of every month to your Salary Account - 24 leaves in a year along with comp offs and birthday leaves - Lucrative Incentive schemes - No extension of shift timings - Supportive and friendly working environment We are looking for candidates who meet the following criteria: - Excellent communication skills in English - Previous experience in Outbound Tech Support for a minimum of 6 months to 1 year - Ability to independently close customer calls - Strong convincing and sales skills Interested candidates must be able to commence work immediately. The salary offered ranges from Rs. 15,000 to 22,000 per month (fixed), along with attractive incentives. The working shift timings are from 9:00 pm to 7:00 am (US Shift) for 6 days a week. Please note that Freshers and candidates from Domestic BPO backgrounds are not eligible for this position. For further information or queries, please contact Neharul (HR) at +918101364900 or +918100272764. You may also reach out to us via Landline at +91-33-65555831 or +91-33-65555832. We look forward to welcoming dedicated professionals to our team at Adeeba E-Services Pvt. Ltd.,