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International Customer Support-Consultant/Associate

International Customer Support-Consultant/Associate

Sutherland

0 - 2 years

2 - 3 Lacs

Hyderabad, Mumbai (All Areas)

Posted:2 weeks ago| Platform:

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Skills Required

English Language Skills Communication And Interpersonal Skills English Fluent English Verbal Communication Strong Communication Skills International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description :- Consultant is responsible for delivering outstanding customer experience via calls , email , chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. Role & responsibilities • resolving requests/inquiries made by customers via email , chat or Social • achieving contact center statistics and SLAs (contractual metrics) • Adhering to non-disclosure agreement & data security policies • completing upskilling & e-courses mandated by each program • attending coaching sessions & ensure feedback is implemented • 100% schedule adherence , no absenteeism & positively contribute to reduce program shrinkage Must Have Skills Communication & Interaction Language Assessment B2 CERF Comprehension & composition skills Typing skill (35 WPM, Accuracy of 90%) If interested share your updated resume to shilpi.garg@sutherlandglobal.com- Mumbai Location divyaa.v@sutherlandglobal.com-Mumbai Location

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Sutherland

www.sutherlandglobal.com

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

494 Jobs

Key People

Diane R. Schmitt

CEO
Sanjay S. Kumar

President
M. K. Bansal

Chief Financial Officer

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