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1.0 - 5.0 years
2 - 5 Lacs
pune
Work from Office
Key Responsibilities: Communicate with international customers via chat to resolve outstanding payments. Understand and address customer concerns, inquiries, and disputes related to billing and collections. Maintain a professional and empathetic tone while adhering to company policies and legal requirements. Stay updated on collection practices, industry trends, and company services or product offerings. Eligibility Criteria: Graduate fresher and candidates with 1 year of collection chat process experience. Previous experience in collections, customer service, or similar roles (preferred and mandatory). Excellent written communication skills and typing speed (mention preferred WPM). Strong n...
Posted 3 days ago
0.0 - 5.0 years
2 - 5 Lacs
pune
Work from Office
Role & Responsibilities Resolve customer queries and complaints efficiently. Handle inbound and outbound calls with international customers. Preferred Candidate Profile Excellent spoken English and communication skills. Willingness to work in shifts (including night shifts). Perks and Benefits Competitive salary and performance incentives Both way cab facility
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Role & Responsibilities Address and resolve customer queries, complaints, and feedback effectively. Handle simultaneous voice and chat interactions, maintaining a high level of accuracy and empathy. Deliver consistent service across multiple platforms, ensuring quick resolution and customer satisfaction. Preferred Candidate Profile Excellent spoken English and communication skills. Prior experience in an international voice process is preferred but not mandatory. Willingness to work in shifts (including night shifts). Strong problem-solving and interpersonal skills. Perks and Benefits Excellent spoken English and communication skills. Prior experience in an international voice process is pre...
Posted 3 days ago
0.0 - 5.0 years
2 - 5 Lacs
pune
Work from Office
Role & Responsibilities: Resolve customer queries and complaints efficiently. Handle inbound/outbound calls with international customers. Preferred Candidate Profile: Excellent spoken English and communication skills. Willingness to work in shifts (including night shifts). Perks and Benefits: Competitive salary and performance incentives Both way cab facility
Posted 3 days ago
1.0 - 5.0 years
3 - 5 Lacs
pune
Work from Office
We are hiring talented and customer-focused individuals for our Chat Collection Process . The role involves assisting customers through chat support, managing overdue accounts, and ensuring timely collection through effective communication and problem-solving skills. Key Responsibilities: Handle customer interactions through chat (non-voice process). Reach out to customers with outstanding payments and remind them of due dates. Maintain accurate records of all customer communications and payment commitments. Understand customer concerns and provide appropriate solutions or payment options. Follow up with customers to ensure promised payments are received.
Posted 3 days ago
0.0 - 5.0 years
3 - 5 Lacs
pune
Work from Office
Roles and Responsibilities: Hiring for Customer Care Executive role Handling customer queries through calls Looking for candidates who are highly energetic and enthusiastic for calling Handling inbound and outbound calls
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Job Summary: We are looking for dynamic and enthusiastic individuals to join our International BPO team as Customer Care Executives. The role involves handling customer queries via both chat and voice processes in a fast-paced environment. The ideal candidate should have a passion for providing excellent customer service and should possess strong communication skills in English. If you are looking for growth opportunities in a leading MNC, this is the perfect opportunity for you! Key Responsibilities: Handle customer queries and provide resolutions via chat and voice calls. Maintain professionalism and accuracy in all interactions. Meet performance targets including quality, response time, a...
Posted 3 days ago
0.0 - 5.0 years
3 - 5 Lacs
pune
Work from Office
We are hiring talented and customer-focused individuals for our Chat Collection Process . The role involves assisting customers through chat support, managing overdue accounts, and ensuring timely collection through effective communication and problem-solving skills. Key Responsibilities: Handle customer interactions through chat (non-voice process). Reach out to customers with outstanding payments and remind them of due dates. Maintain accurate records of all customer communications and payment commitments. Understand customer concerns and provide appropriate solutions or payment options. Follow up with customers to ensure promised payments are received.
Posted 3 days ago
1.0 - 6.0 years
3 - 5 Lacs
pune
Work from Office
Job Responsibilities: Engage with customers via live chat to manage and resolve collection-related queries. Provide clear and accurate information about payment options, outstanding dues, and payment schedules. Collaborate with internal teams to address and resolve complex collection issues. Ensure customer satisfaction by offering prompt solutions and maintaining a professional tone throughout interactions. Requirements: Experience: 1 year of experience in collection and chat process Excellent communication skills in English (both verbal and written). Customer-oriented with strong problem-solving abilities.
Posted 3 days ago
0.0 - 5.0 years
2 - 5 Lacs
pune
Work from Office
Role & Responsibilities Customer Assistance & Issue Resolution Customer Handling Handling basic customer queries related to customer resolution Willingness to work in rotational shifts 5 days working with 2 rotational week offs Preferred Candidate Profile Any Graduate/Undergraduate Freshers and experienced candidates can apply No back-end process required Minimum 6 months and above of customer service experience in an international BPO Willingness to work in rotational shifts Immediate joining Excellent communication skills
Posted 3 days ago
1.0 - 5.0 years
3 - 5 Lacs
pune
Work from Office
We are looking for dynamic, customer-oriented individuals to join our International Voice Process team at our Pune location. Key Responsibilities: Handle inbound/outbound calls to customers from international locations. Provide timely and accurate information to customers. Resolve customer issues or complaints by identifying the problem and offering appropriate solutions. Maintain professionalism and ensure a high level of customer service. Document and maintain records of customer interactions and transactions. Meet performance metrics, including response time and customer satisfaction. Work as part of a team to achieve departmental goals. Eligibility Criteria: Education: Any Graduate Exper...
Posted 3 days ago
0.0 - 5.0 years
2 - 6 Lacs
pune
Work from Office
Note: Immediate joiners preferred. Key Responsibilities: Client Interaction: Provide assistance to UK and US customers via chat, voice, and email, ensuring effective communication. Problem Resolution: Resolve customer issues with patience, empathy, and timely solutions, handling both simple and complex cases. Communication Skills: Deliver clear and professional responses, adjusting tone and style based on the communication channel and customer preferences. Follow up: Proactively follow up with customers to ensure full issue resolution and satisfaction. Eligibility Criteria: Experience: Fresher or candidates with up to 1+ year of experience in Insurance and International BPO (Voice & Chat) Pr...
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Roles & Responsibilities Responding to customer inquiries via voice, blended, and chat channels. Identifying the root cause of customer issues and finding efficient resolutions. Requirements Education: Only Graduate Experience: 1 to 5 years of International Collection experience in International BPO
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Eligibility Graduates/Undergraduates Freshers can apply Candidates with 1 year of International BPO experience are eligible Experienced candidates may receive up to a 30% hike as per market standards Good communication skills are mandatory Roles and Responsibilities Customer Care Executive role Handling customer queries through calls Provide high-energy and enthusiastic customer service Manage inbound and outbound calls Shifts Rotational shifts (UK, US, Australia) Rotational offs 5 days working 2 days week off Perks and Benefits Both-way cab facility Monthly incentives Insurance Allowances
Posted 3 days ago
0.0 - 1.0 years
3 - 4 Lacs
bengaluru
Work from Office
Eligibility Graduates with a minimum of 6 months of international voice and collection experience. Experienced candidates can receive up to 30% hike as per market standards based on last drawn salary. Roles and Responsibilities Handle customer queries through calls. Provide excellent customer service as a Customer Care Executive. Display high energy and enthusiasm during calls. Manage both inbound and outbound calls. Coordinate with operations and other support functions for assistance related to calls. Adhere to guidelines set out for call handling. Meet all assigned KPI / KRAs.
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Roles and Responsibilities Handle customer queries via phone calls & chats in a professional and courteous manner. Provide accurate information to customers regarding products/services offered by the company. Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction. Meet performance targets set for first call resolution rate, handle time, abandon rate, etc. Collaborate with team members to achieve common goals and objectives. Desired Candidate Profile Undergraduate fresher and experienced candidates can apply. 0-5 years of experience in an international Voice/Chat Process (blended process), UK process, chat process, or similar roles. Fresher should have ...
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Roles & Responsibilities: Responding to customer inquiries via voice, chat, and blended channels. Identifying the root cause of customer issues and providing efficient resolutions. Education & Experience: Education: Graduate only Experience: 1 to 5 years of international BPO experience
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Job Responsibilities: Provide friendly, professional, and prompt assistance to customers via phone and chat. Deliver clear and accurate information about products and services to ensure excellent customer satisfaction. Collaborate with internal teams to resolve complex customer issues and escalate when necessary. Requirements: Open to both graduates and undergraduates with relevant experience; freshers are encouraged to apply. Excellent communication skills in English, both spoken and written. Customer-oriented mindset with strong problem-solving abilities.
Posted 3 days ago
0.0 - 5.0 years
3 - 8 Lacs
pune
Work from Office
Eligibility Criteria: Graduates or undergraduates with a minimum of 1 year of experience in an International BPO. Freshers are encouraged to apply! Experienced candidates may be eligible for up to a 30% salary increase , based on market standards and skill set. Key Responsibilities: Provide prompt, accurate, and professional responses to customer inquiries via phone, email, and chat. Handle both inbound and outbound communications across multiple channels and platforms. Maintain a positive and friendly attitude while interacting with customers to create a welcoming experience. Resolve customer issues efficiently, ensuring high levels of customer satisfaction and timely solutions. Meet and ex...
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Eligibility Criteria: Graduates or undergraduates with a minimum of 1 year of experience in an International BPO. Freshers are also encouraged to apply. Experienced candidates may qualify for up to a 30% salary increase based on market standards and skillset. Key Responsibilities: Provide prompt, accurate, and professional responses to customer inquiries through phone, email, and chat. Manage inbound and outbound communications across multiple platforms and channels. Maintain a positive and friendly attitude to deliver a welcoming experience to customers. Resolve customer issues effectively, ensuring high levels of satisfaction and timely solutions. Meet and exceed performance metrics, inclu...
Posted 3 days ago
0.0 - 5.0 years
2 - 5 Lacs
pune
Work from Office
Role & Responsibilities: Resolve customer queries and complaints efficiently. Handle inbound/outbound calls with international customers. Address and resolve customer queries, complaints, and feedback effectively. Handle simultaneous voice and chat interactions, maintaining a high level of accuracy and empathy. Preferred Candidate Profile: Excellent spoken English and communication skills. Prior experience in an international voice process is preferred but not mandatory. Willingness to work in shifts (including night shifts). Strong problem-solving and interpersonal skills. Perks and Benefits: 30% hike on last in-hand salary Incentives based on performance Both way cab facility
Posted 3 days ago
0.0 - 5.0 years
2 - 6 Lacs
pune
Work from Office
Note: Immediate joiners preferred. Key Responsibilities: Client Interaction: Provide assistance to UK and US customers via chat, voice, and email, ensuring effective communication. Problem Resolution: Resolve customer issues with patience, empathy, and timely solutions, handling both simple and complex cases. Communication Skills: Deliver clear and professional responses, adjusting tone and style based on the communication channel and customer preferences. Follow up: Proactively follow up with customers to ensure full issue resolution and satisfaction. Eligibility Criteria: Experience: Fresher or candidates with up to 1+ year of experience in Insurance and International BPO (Voice & Chat) Pr...
Posted 3 days ago
0.0 - 5.0 years
2 - 6 Lacs
pune
Work from Office
As a customer support executive, you will play a crucial role in ensuring the successful implementation and ongoing support for our international clients. This role requires handling tasks independently and leveraging your experience to contribute to customer satisfaction and success. Role & Responsibilities Customer engagement Resolve the queries of the customer Willingness to work in rotational shifts 5 days working with 2 rotational week offs Preferred Candidate Profile Any Graduate/Undergraduate Freshers and experienced candidates can apply No back-end process required Minimum 6 months and above of customer service in an international BPO Need to work in rotational shifts Immediate joini...
Posted 3 days ago
0.0 - 5.0 years
3 - 6 Lacs
pune
Work from Office
Job Summary: We are hiring energetic and customer-oriented professionals for an international BPO voice/chat/blended process. The ideal candidate will be responsible for handling customer interactions via calls and chats, resolving queries, and ensuring a seamless customer experience. This role requires strong communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment. Key Responsibilities: Handle inbound and outbound calls, chats, and emails for international customers. Provide exceptional customer service by addressing queries and resolving issues effectively. Maintain a professional and empathetic approach in all interactions. Ensure adherence to ...
Posted 3 days ago
0.0 - 5.0 years
2 - 5 Lacs
pune
Work from Office
Role & Responsibilities Handling basic customer queries related to customer resolution expert. Willingness to work in rotational shifts. 5 days working with 2 rotational week offs. Preferred Candidate Profile Any Graduate/Undergraduate. Freshers and experienced candidates can apply. Minimum 6 months of customer service experience in an international BPO. Must be willing to work in rotational shifts. Immediate joining preferred. Should have excellent communication skills. Perks and Benefits 5 days of working. Cab facility. Incentives.
Posted 3 days ago
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