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Br Placements New Delhi logo
International Voice Customer service *AirBNB* Br Placements New Delhi

0.0 - 5.0 years

1 - 5 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities: Handle inbound and/or outbound customer inquiries via voice calls for international Airbnb users (guests and hosts). Provide comprehensive support for various Airbnb-related topics, including bookings, reservations, account management, issue resolution, and general platform guidance. Assist users with troubleshooting common platform issues and navigating the Airbnb website/app. Resolve customer complaints and conflicts professionally and efficiently, aiming for a high level of customer satisfaction. Document all customer interactions, issues, and resolutions accurately and thoroughly in the system. Adhere to process guidelines and service level agreements (SLAs) for qua...

Posted 4 months ago

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