International Process Tech Mahindra Limited

0.0 - 5.0 years

2 - 3 Lacs

Noida, Uttar Pradesh, India

On-site

Engage in direct communication with NETGEAR customers via phone, chat, and email. The agent will assist customers with home mesh-wireless-network initial setup and configurations. The agent will assist customers with home extender and powerline adapter initial setup and configurations. The agent will assist customers with home extended or advanced home networking configurations. The agent will confirm product expected behavior and troubleshoot as needed. Actively promote the use of NETGEAR mobile apps. Accurately log customer cases and product issues. Sell support contracts. Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues. Educational Qualifica...

Posted 3 months ago

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International Process Tech Mahindra Limited

0.0 - 5.0 years

2 - 3 Lacs

Noida, Uttar Pradesh, India

Remote

Designation: Customer Associate /Senior Customer Associate Nature of Job Voice / Chat / email etc: DUAL CHAT Job Location: NSEZ , NOIDA Sector 81 Job Type WFH / WFO: WFO Shift and working days: Night, 5 DAY MODULE Min Education required: HSC Mandatory Certification if any: Min Experience: 1 Year in International DUAL CHAT English Communication proficiency - voice: Versant 58 English Communication proficiency Written Computer Knowledge: 35WPM, 90 % Accuracy Familiar with MS Office and Use of Internet applications. Technical or Process specific knowledge: DUAL CHAT B2C domain is mandatory in BPO Interview Rounds: HR ROUND, OPS, VERSANT , LIVE CHAT Documentation requirements: Aadhar / All acade...

Posted 3 months ago

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