10.0 - 15.0 years

11 - 15 Lacs

Mumbai, Maharashtra, India

On-site

This is a critical leadership role responsible for driving end-to-end customer service operations including SAP & CRM process management, order fulfillment, analytics, and cross-functional coordination with sales, finance, and asset management. Key Responsibilities: Lead the CS team and drive high service levels Oversee SAP/CRM systems, training, and data accuracy Manage customer code creation, order execution, and internal queries Generate reports, track order fulfillment, and review SOPs Train and upskill the CS team regularly What We re Looking For: Strong leadership and team management skills Proficiency in Excel; knowledge of SAP is a plus Excellent communication and attention to detail Ability to thrive in a high-pressure, high-volume environment Graduate / MBA preferred Work Environment: Full-time, in-office role (Mumbai) No travel required

Posted 6 days ago

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