4.0 - 7.0 years

0 - 5 Lacs

Bengaluru, Karnataka, India

On-site

Account managing the successful completion of orders for all wire, and e-mail distributions. Providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards. Generating additional revenue via add on sales (Up-selling) To provide the skills to handle the processing of tasks generated by PRNs Disclose Editorial systems.( French and Nordic). Adhering to all departmental Standard Operating Procedures at all times Key Result Areas: The key results are intended to outline the main focus the role is expected to achieve. Future pay awards will be measured against specific objectives derived from these areas Order processing and distribution Accuracy Quality and administration Internal and external client liaison Increased order values via Up-selling Active and committed team member Order Processing: Take and interpret client instructions, recognise client needs and propose solutions Ensure accuracy, attribution and acceptability of clients copy Ensure content accuracy of clients copy Monitor progression of order at all stages liaising with internal departments, the client and outside suppliers as necessary Ensure completed orders are checked and passed through promptly to invoicing Assume responsibility for co-ordination and completion of all orders Re-prioritise workload regularly and delegate orders throughout teams to ensure all deadlines are met Ensure all quality procedures are adhered to Client Relations Promote a client-focused culture at all times Instigate initiatives and processes to build, develop and maintain excellent business relationships Understand clients needs and objectives Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times Maintain an excellent knowledge of all products and services. Provide consultative service - advise clients on available and appropriate circuits Provide advice to maximise potential pick-up of press release copy Maintain and develop relations with internal clients to achieve excellent service delivery Quality and Administration: Ensure all jobs are assigned, distributed and fulfilled correctly Ensure all jobs and related correspondence/activities are accurately logged inPivotal (Order management system) Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company Sales Identify and highlight add-on sales opportunities (Up-selling) Actively participate in sales initiatives Team Building: Motivate and encourage fellow team members in all aspects of client services In the absence of line management ensure effective team communication delivers seamless service Ensure attendance at Team meeting, internal product launches and inter-departmental meetings Assist with new starters induction and training programmes Assist in training new members of other departments to ensure adequate knowledge of Client Services Main areas of responsibilities: Order processing Adhere to departmental operating procedures Build client relationships Client retention Increase revenue per order and per client Ensure excellence in service delivery

Posted 2 days ago

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