Urgent Opening For the role of Internal Ombudsman Hyderabad (Contract) Spandana Sphoorty Financial

25.0 - 31.0 years

9 - 19 Lacs

Hyderabad

Work from Office

Role & responsibilities i. Role and Responsibilities of Internal Ombudsman i. The Internal Ombudsman shall not handle complaints received directly from the complainants or members of the public but deal with the complaints that have already been examined by the Company (SSFL) but have been partly or wholly rejected by the regulated entity. ii. The following types of complaints shall not be handled by the Internal Ombudsman: (a) Complaints related to corporate frauds, misappropriation etc., except those resulting from deficiency in service, if any, on the part of the regulated entity (b) References in the nature of suggestions and commercial decisions of regulated entity. However, service def...

Posted 2 months ago

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Internal Ombudsman (IO) - Paytm Payments Bank Paytm Payments Bank

20.0 - 30.0 years

20 - 25 Lacs

Noida

Hybrid

Role : Internal Ombudsman (IO) Department : Compliance / Grievance Redressal Reporting to : Managing Director / Board of Directors Location : B-121 Udhyog Marg Sec 5 Noida, 201301 Organization : Paytm Payments Bank Limited Job Purpose: The Internal Ombudsman (IO) will function as an independent authority within Paytm Payments Bank to review customer complaints that are partially or wholly rejected by the Bank. The IO will ensure fair and impartial resolution of grievances in accordance with the guidelines laid down by the Reserve Bank of India (RBI) and act as a final internal authority before a complaint is escalated to the RBIs Banking Ombudsman or other external forums. Key Responsibiliti...

Posted 3 months ago

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