Senior Analyst, Analytics & Metrics Mastercard

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a Senior Analyst in Analytics & Metrics at Mastercard Services, you will play a crucial role in driving smarter decisions and operational excellence through data and technology. Your primary responsibilities will revolve around business transformation and revenue assurance. You will be required to develop a deep understanding of the business environment and collaborate with key stakeholders such as Sales, Finance, Controllership, and Risk to identify pain-points in their business models and operational processes. By acting as an internal consulting partner, you will drive Quality and Revenue assurance programs to establish control mechanisms that mitigate revenue risks and ensure compliance. In your role, you will become a subject matter expert in the centralized team, implementing quality checks across the business operations lifecycle from order to cash. Your tasks will include creating documentation such as SOPs, process flows, and user journey maps. Additionally, you will support workstream leads in successful implementation through disciplined program and change management efforts, working closely with stakeholders. Monitoring process KPIs and driving continuous efficiency improvements using system enhancements, tactical automation, or process changes will be a key part of your responsibilities. You will also be responsible for maintaining daily logs and extracting tactical insights for necessary interventions. To excel in this role, you should have experience in driving business transformation or digital transformation, preferably within B2B services organizations. Business consulting experience or the ability to navigate unstructured situations using first principles thinking for problem-solving is essential. A background of 5-8 years with a Chartered Accountant or Management degree is desired, and prior experience in internal controls or internal audit is advantageous but not mandatory. Proficiency in project management, stakeholder management, and excellent communication skills are highly valued. Exposure to B2B Sales processes and sales productivity tools like Salesforce CRM and CPQ is preferred but not essential.,

Posted 2 weeks ago

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