2241 Internal Audit Jobs - Page 7

Role & responsibilities:- CA/ CIA with minimum 3 years of experience in Internal Audit Should have worked extensively on large data and have good analytical skills Knowledge of Advanced Excel, analytical tools viz. PowerBI, Point of Sale (PoS), ERP system Coordinating with Functional heads for improving control environment, processes, etc Hands on experience in both conducting Internal audits & also reviewing work done by outsourced Internal audit firm Self-contributor and also will manage a team of at least 2-4 members

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department Preferred candidate profile:- Proficient in MS office Good communication skill (verbal as well as written)

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department Preferred candidate profile:- Proficient in MS office Good communication skill (verbal as well as written)

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department Preferred candidate profile:- Proficient in MS office Good communication skill (verbal as well as written)

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department Preferred candidate profile:- Proficient in MS office Good communication skill (verbal as well as written)

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department Preferred candidate profile:- Proficient in MS office Good communication skill (verbal as well as written)

Role & responsibilities:- Conduct independent surprise physical stock take for approximately 10 stores 1-2 times a month Conduct process audit to identify tender discrepancies, delay in regularisation of manual bills etc. Conducting distribution centre & cross docks audits. Checking adequacy of security tags tagging and beeping Checking correctness of ticket prices Checking adherence to timelines of PID posting and reasons for stock discrepancy Reviewing approvals for open seal inventories and identifying excess open seal inventory, if any Checking physical condition of identified excess open seal inventory Checking of accessories of products kept on display Review of controls and tracking process on items moving on Gate passes (both returnable and non-returnable RGP & NRGP) Checking of Goods Acknowledgement Note (GAN) for product returns from customers Reviewing compliance to DOA/DAP and Refund policy Checking policy adherence of Bulk, SLM, Display, Amazon & PSO approvals Checking employee id-card copies for employee discount availed Review of Trade-in sales i.e. Quotations, margins, collection mode Any other reviews based on directives from Internal audit department Preferred candidate profile:- Proficient in MS office Good communication skill (verbal as well as written)

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Technology (Alight IT). Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Oracle Integration Cloud Service. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Datasphere. Experience5-8 Years.

As a second line of defense for the Finance function, the FRM team is responsible for testing and reporting effectiveness of internal controls for all the Wipro entities across the globe. The team is responsible for process audits, SOX- Management testing, risk assessment and monitoring, identification of any potential/emerging business risks, investigations, continuous transaction monitoring etc. Do: 1.Responsible for performing and the planning and execution of financial and operational audits. 2.Expected to possess good knowledge of accounting and auditing standards. 3.Preparation of detailed audit program, an effective work paper documentation, report preparation and release to the concerned stakeholders within agreed timelines for all projects undertaken. 4.Identify and document business processes and controls in order to evaluate risks and compensating controls 5.Identify gaps in current process and suggest to be process 6. Focus on identifying, analyzing and evaluating potential risks/threats in all areas related to Finance 7. Monitor the adequacy and effectiveness of internal control, accuracy and completeness of reporting, compliance with laws and regulations and timely remediation of deficiencies (i.e. SOX) - Perform ad hoc special projects/management reviews that may include interaction and collaboration with various levels of management and also across functions Familiarity/good knowledge of computer applications (e.g. MS office) and ERP system (e.g. SAP) 8. Must possess good analytical skills and creative thinking ability. 9.Should have good attention for details, good interpersonal, oral and written communication skills with ability to communicate with all levels of management 10. To possess ability to effectively present information and/or a convincing argument and persuade others to accept or adopt a specific opinion or action while communicating one-on-one with auditee, to a group or senior management. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Mainframe. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Spring Boot. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Security Assurance Engineering. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Performance Testing. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

With the unprecedented scale of recent Pandemic, organizations, Customers, and employees had to go through significant challenges and change over the past 24 plus months. Wipro with its employee centric culture and as a leader in the industry, led many changes in this critical time and supported employees and society at large. Our effort by Wipro and its not for profit initiatives during Pandemic is well recognized and acknowledged by the industry, customers, and society at large. Over the years, Business Continuity needs have significantly scaled up understandably. To further strengthen Business Continuity initiatives, we are looking for a Business Continuity Leader. Incumbent will be responsible for Business Continuity Initiatives in India for Wipro and will be reporting to General Manager Global Business Continuity initiatives as part of COOs office. Key Responsibilities 1. Establish compliance to BCM Policy, objectives, strategy and execution for Wipro 2. Participate in all location crisis events and be complaint to all planned /calendarized activities 3. Work with Business teams to develop and implement Business Continuity plans for customers and test plans at a pre-determined periodicity 4. Regular communication and governance with business teams to complete all relevant BC activities Requisite skills/Experience Excellent communication skill Understanding and working knowledge of MS tools Open to work in shifts for global coverage Good analytical skills Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.