2241 Internal Audit Jobs - Page 12

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Playwright. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Oracle SQL. Experience5-8 Years.

Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence Adherence to SLAs (90-95%), response time and resolution time TAT Mandatory Skills: Fortinet Firewall. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Performance Testing. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ASP.NET. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Power BI Copilot. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: PySpark. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud Product & Platform Testing. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Spring Boot. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Mainframe. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: AS400. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud-Microsoft Azure. Experience5-8 Years.

In This Role, Your Responsibilities Will Be: 1. Risk Assessment: Participate in periodic risk assessments to identify potential opportunities to reduce risk. Monitor and report on potential risk exposure and compliance status. 2. Compliance: Enable compliance with regulatory requirements such as ISO 27001, EU CRA, NIST SP 800-218, Emerson Policy and Privacy document and IEC62443 standards. Participate in and support internal audits and gap assessment exercises. Assist with monitoring compliance to internal policies and regulatory mandates. Maintain appropriate repository for audit evidence and compliance documentation within scope of responsibilities. Who You Are: You take initiatives and doesn t wait for instructions and proactively seek opportunities to contribute. You adapt quickly to new situations and apply knowledge effectively. Clearly convey ideas and actively listen to others to complete assigned task as planned. For This Role, You Will Need: Governance: Assist with development and maintenance of governance frameworks and policies in consultation with Enterprise Product Security Governance Leader. Provide guidance and maintain related documentation for exceptions and waivers to policies and standards. Assist with review of policies and standards for approval and publication process. Collaborate with Product Group to align GRC initiatives with business objectives and established strategies. Reporting and Communication: Assist with preparation and presentations for reporting GRC activities to Governance Leader Communicate important concerns and potential risk to relevant stakeholders. Provide guidance and support to Product Groups on compliance-related inquiries. Preferred Qualifications That Set You Apart: Bachelor s degree in computer engineering, cybersecurity, information security, risk management, governance, or a related field. 8+ years of experience in information security, with a focus on risk and compliance. Verified experience in conducting audits and assessments Knowledge of compliance requirements (ISO 27001, EU CRA, NIST, etc.). Familiarity with GRC tools and best practices. Strong analytical and problem-solving skills. Effective written and verbal communication skills. Our Culture & Commitment to You: . .

Min 12 yrs of industry exp in a related field, preferably in internal audit, consulting, advisory, professional services and/or industry. Currently working with a leading consulting firm. Bilingual Arabic speaking resource or Western non-bilingual Required Candidate profile Internal Audit, Business Development, P&L Management, Delivery Management, Oil And Gas, Heavy Manufacturing Additional Skills: Communication Skills, Leadership Skill Perks and benefits As per company norms

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Inviting applications for the role of Process Developer – Accounts Payable We are looking for professionals with Accounts Payable/Invoice Processing /Accounting/ERP experience to process Vendor Invoices accurately and respond to queries to ensure timely payment of these Invoices. Responsibilities • Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment • Articulate and demonstrate basic Accounts payable process concepts – 3 way match, PO, NON PO, GRN etc., • Able to understand the nuances of India AP aspects • India Import Invoices processing – check Bill of Entry, packing list before posting • Proficient in Tax Deducted at Source; Should be aware of % of deduction for major categories. • Be aware of TDS applicable on Service expense incurred in foreign currency • GST = Candidate will be expected to know Intra state, Inter state, State & Central components along with rates. Basics will do. • Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA • Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice #, invoice date etc. • Maintain a tracker of the exceptions and ensure Invoices / queries are balanced taking based on the exception tracker • Maintain exception logs for process related exception as and when they occur for knowledge retention • Independently perform transactional tasks which support the compliance, planning and execution of assigned processes. • Follow up with requisitions (via calls/ mails or tickets) to seek hold invoice as per the AP guideline • Enforce the internal compliance policy and guideline established by the management on their daily operational activities • Perform daily internal audit to ensure all Invoices / queries are balanced as per the guidelines Qualifications Minimum qualifications • Graduate in Commerce (B.Com) • Meaningful work experience • Excellent English language skills (verbal and written) Preferred qualifications • Experience in India related Stat requirements • Ability to process using SAP ERP Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Position: Audit Manager Internal Audit & Risk AdvisoryPrimary Purpose of the Role The Audit Manager will lead and manage internal audit engagements and related advisory services, including Internal Financial Controls (IFC), SOX compliance, and Standard Operating Procedure (SOP) design. The role involves overseeing audits across key business functions such as HR, Payroll, Finance, Inventory, Procurement, Statutory & Legal, Receivables, and Fixed Assets. Key Responsibilities Lead and manage end-to-end internal audit engagements across multiple domains (P2P, O2C, HR, Finance, Operations). Supervise and review the execution of IFC and SOX audits, ensuring compliance with regulatory and internal standards. Design, review, and enhance SOPs and internal policies to strengthen governance and control frameworks. Provide strategic insights and recommendations to senior management based on audit findings. Coordinate with cross-functional teams and external stakeholders to ensure timely and effective audit execution. Mentor and guide junior auditors, ensuring high-quality deliverables and professional development. Technical Skills & Experience Proven experience in managing internal audit projects, preferably in a consulting or corporate environment. Strong understanding of audit methodologies, risk assessment, and control evaluation. Hands-on experience with: Internal Financial Controls (IFC) audits SOX compliance audits Functional audits (P2P, AP, AR, HR, O2C, etc.) SOP and policy development Familiarity with ERP systems such as SAP, Oracle, or similar platforms. Soft Skills & Leadership Competencies Strong leadership and team management capabilities. Excellent stakeholder management and communication skills across all organizational levels. High attention to detail with a focus on quality and outcomes. Ability to manage multiple priorities in a dynamic environment. Resilient, adaptable, and solution-oriented mindset. Strong analytical and presentation skills. Qualifications Any post graduate Minimum 5 years of experience in Internal Audit, with at least 2 years in a supervisory or managerial role. Professional certifications such as CIA, CISA, or equivalent are highly desirable.

The primary purpose of the role is to: Work on Internal Audit and related services like control testing (IFC / SOX) and SOP designing. Support in reviews of audit processes like HR, Payroll, Finance, Inventory, Procurement, Statutory & Legal, receivables, Fixed Assets, etc. Technical Skills & Experience Individual contributor in an Internal Audit team handling a project pertaining to a client. Able to understand procedures to be followed for execution & documentation of below projects: IFC (Internal Financial Controls) Audit. SOX audit. Internal Audit of P2P, AP, AR, HR, Operations, Finance and O2C SOP / Policy review Soft Skills & Experience High delivery impact in Internal Audit activities Process knowledge of business functions Understanding of Audit approaches Proven track record of building strong stakeholder relationships at different organizational levels Able to produce high quality deliverables and activities Resilient and able to manage challenges in variety of work / sectors Results/outcomes-oriented way of working Confident and able to work in any type of work environment Excellent oral and written presentation skills ERP Knowledge of SAP / Oracle, etc. is an added advantage. Qualification: B.com and BBA Graduate or any commerce graduate with 2-5years of Internal Audit experience. Certifications in Internal Audit audits would be preferred

Position: Manager - Revenue Assurance Business: Property and Asset management, Mumbai Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by coordinating data extraction from various databases and data interpretation. Create report templates and data gathering tools to meet desired future standard Data custodian & controller Trend analysis and aligning with account management team Technology Tools incl Helpdesk Trending and Analytics Deliver output files for reports and dashboards Sign off on data roadworthiness Facilitate Reporting on compliances Seek and collate data for analytics Generate MIS and reports as management requirement Predictive reporting Work with finance on budget targets Cross verification of data as per agreed TOR time to time Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports. Custodian of all Site team statutory compliances , their documentation and records Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents Building statutory compliances are to be tracked for expiration and renewals All documentation recording to be ensured on shared folders related to compliance Site details: You will be working at commercial site which is located at Gurgaon. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Sound like you Here is what were looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications You will have a Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Senior Analyst General Accounting What this job involves: Job Profile Be part of a high performing, centralised finance team, business partnering with JLL Property Managers and clients to deliver timely and accurate property accounts to local and international clients owning Australian based property assets. Liaise with JLL Property Manager as the key finance business partner. Comply with all relevant Trust Accounting and Property Accounting policies and procedures inclusive of any client specific policies. Lead and participate in monthly finance training sessions. Deliver a set of financial reports for a portfolio of assets/ clients. Liaise with property managers for month end reporting. Prepare and process journal entries. Prepare balance sheet reconciliations. Prepare IFRS rent smoothing and incentive amortizations journals. Perform annual tenant outgoing recovery reconciliations and liaise with outgoings auditors as required. Assist with the preparation of annual budgets and forecasts. Reconcile GST reports. Raise monthly management fees. Process client remittances. Review all purchase orders > 3 months for validity Transition new properties into the portfolio and process cease management of properties at relevant times. Ensure JLLs internal compliance process and procedures are adhered to, including preparation of 6 monthly internal audit checklists Responsible for reviewing end to end work which are assigned to the Senior Analyst Ensure no breaches of JLL internal controls. Eliminate all errors in work and ensure timely and accurate information is delivered. Actively cross sell internal relationships by promoting collaboration amongst finance and property management teams Drive key efficiencies within the finance team as governed by the CAS annual initiatives and KPIs Input and drive key system upgrades and enhancements from a business perspective Sounds like you To apply, you need to have: Employee Specifications Strong Finance background, Commerce graduate or Postgraduate Minimum 4-5 years of Operational/General ledger accounting and Finance experience including Profit & loss analysis, Balance sheet overview, experience in real estate accounting is a plus Strong analytical skills with an attention to detail logical thinking and carry a positive attitude to develop solutions quickly Impactful communication (written and verbal) to interact with clients and strong interpersonal skills Demonstrates effective work habits, attitude, and create amicable environment. Demonstrated ability to work effectively under pressure with multiple and changing priorities. High proficiency in MS office (MS word, excel, PowerPoint, outlook) or any real estate related software Performance Objectives Identifies key issues and patterns from partial/conflicting data Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions Works within established procedures with a moderate degree of supervision Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions

Key Responsibilities: 1. Audit Leadership & Strategy 2. Develop and implement a risk-based internal audit plan. 3. Define the scope, methodology, and frequency of audits across all company functions. 4. Align audit activities with strategic business goals and regulatory priorities. Governance & Risk Oversight 1. Ensure the internal audit function operates independently and objectively. 2. Evaluate the adequacy and effectiveness of internal controls, risk management, and governance processes. 3. Report key findings to the Board Audit Committee and recommend corrective actions. Regulatory Compliance 1. Monitor compliance with RBI and other regulatory guidelines. 2. Ensure audits address statutory requirements, including KYC, AML, and other critical frameworks. Team Management 1. Lead, mentor, and manage a team of auditors and ensure ongoing skill development. 2. Ensure proper resourcing and performance of the audit team. 3. Promote ethical practices and a culture of accountability. Stakeholder Engagement 1. Collaborate with senior leadership, external auditors, and regulators. 2. Present audit reports and insights to the Board and Audit Committee. 3. Provide advisory support on control frameworks and internal policies. Special Audits & Investigations 1. Lead or oversee forensic audits, fraud investigations, and ad-hoc reviews as required. 2. Support the whistleblower framework and ensure thorough, unbiased handling of complaints. Qualifications & Experience: 1. Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent qualification. 2. Minimum 10 years of relevant experience in internal audit, preferably in the banking, NBFC/HFC sector. 3. Strong knowledge of RBI regulations, internal controls, risk management practices, and corporate governance. Key Skills: 1. Deep understanding of banking operations and regulatory frameworks 2. Risk-based audit planning and execution 3. Leadership and team management 4. Analytical and investigative mindset 5. Strong communication and reporting skills 6. Ethical judgment and integrity

The primary purpose of the role is to: Work on Internal Audit and related services like control testing (IFC / SOX) and SOP designing. Support in reviews of audit processes like HR, Payroll, Finance, Inventory, Procurement, Statutory & Legal, receivables, Fixed Assets, etc. Technical Skills & Experience Individual contributor in an Internal Audit team handling a project pertaining to a client. Able to understand procedures to be followed for execution & documentation of below projects: IFC (Internal Financial Controls) Audit. SOX audit. Internal Audit of P2P, AP, AR, HR, Operations, Finance and O2C SOP / Policy review Soft Skills & Experience High delivery impact in Internal Audit activities Process knowledge of business functions Understanding of Audit approaches Proven track record of building strong stakeholder relationships at different organizational levels Able to produce high quality deliverables and activities • Resilient and able to manage challenges in variety of work / sectors • Results/outcomes-oriented way of working • Confident and able to work in any type of work environment • Excellent oral and written presentation skills ERP Knowledge of SAP / Oracle, etc. is an added advantage. Qualification: B.com and BBA Graduate or any commerce graduate with 2-5years of Internal Audit experience. Certifications in Internal Audit audits would be preferred

• Proficiency in Ind AS, audit standards, internal control frameworks, and tools (Tally, SAP, QuickBooks). Exposure to manufacturing, services, or financial sectors; experience with tax audits, transfer pricing, GST; CIA or CISA certifications.

Auditor Transport & Logistics Industry Location: Surat, Gujarat Industry: Transport & Logistics Experience: 2 – 5 years Company Overview: We are a well-established player in the transport and logistics sector with a strong national presence. Our operations are spread across India, offering tech-enabled and efficient goods transport solutions to a wide range of industries. Job Description: We are hiring an experienced Auditor to strengthen our Finance & Accounts team. The role involves performing internal audits, identifying control weaknesses, ensuring regulatory compliance, and improving financial processes across logistics operations. Key Responsibilities: Conduct internal audits across branch operations and departments. Audit financial records, freight bills, vendor payments, and goods movement. Assess and improve internal controls and compliance with GST/TDS regulations. Prepare and present audit findings with actionable recommendations. Coordinate with departments for timely implementation of corrective actions. Assist external auditors during statutory audits. Investigate financial discrepancies and suspected frauds, if any. Candidate Profile: B.Com / M.Com / MBA in Finance or related field. CA (Inter), CMA, or CIA certification is a plus. 2–5 years of relevant audit experience, preferably in logistics or transport. Strong working knowledge of Tally, MS Excel, and ERP systems. Good analytical, communication, and reporting skills. Benefits: Competitive salary based on experience and performance. Opportunity to work in a fast-growing and stable industry. Learning and development support. Travel allowances and other standard benefits. Key Skills: Internal Audit, GST Compliance, Freight Billing, Tally, Excel, Risk Assessment, Financial Reporting, Transport Documentation

Job Posting Title: Internal Audit IT Location: Thane What does a successful Internal Audit IT do at FISERV? Efficiently manage and conduct the audit projects as per The Institute of Internal Auditors standards and in accordance with Fiserv global Internal Audit framework and methodologies. What will you do: Project Management Working as a team leader & resource management. Audit Co-ordination & Facilitation - Meetings with key personnel of various work areas Conduct comprehensive Cyber and Technology controls audits, IT General controls (ITGC) audits. Planning, conducting technology domain/controls related walkthroughs, drafting, and reviewing process understanding and its controls. Preparing planning memos, risk assessment matrix, risk assessment control matrix (RACM) and Internal controls Reviewing Test of Designs and Test of Effectiveness controls Perform analytical procedures/analysis to test the effectiveness of controls. Document audit procedures and cross reference working papers. Create management representation letter comments and recommendations and draft audit reports for management review. Validations of audit issues. Conducting special reviews / investigations. Carrying out audit planning including scheduling and resource allocation Conducting discussions with Management representatives on the audit observations/ findings and preparation of Audit Committee Submissions. Conducting internal staff trainings Expected to assign variety of audits including operational, compliance or IT focused under a variety of financial or info-security/cyber security regulations in the US and other international locations in APAC, EMEA, LATAM, etc., What will you need to know: Experience: At least 5 years of managerial experience (overall 10 years of IT Audit experience) in the areas of IT Internal Audit, ITGC, Cyber security, Infrastructure/Network, Compliance & Risk Advisory services preferably in Banking and Financial services domain. Should possess strong understanding, capability and skillsets in auditing IT controls, IT risk mitigation and technology related processes reviews. Should be proficient and have good knowledge in testing IT General controls (ITGC) reviews, Cyber security controls, Infrastructure audits, application security audits, Network security control risk reviews. Good client interfacing skills, team management and drafting skills. Computer proficiency, specifically Microsoft Office products (Word, Excel, PowerPoint, etc.) What would be great to have: Desired certifications: CISA / CISSP / CISM / CCNA certified professionals Qualification: Computer Services engineering/ BSc/MSc-IT / BCA/MCA degree [with an emphasis in information technology or equivalent degree]