Intern - SRE

Intern – Site Reliability Engineer

Location: Bangalore

About LeadSquared:

LeadSquared is one of the fastest-growing SaaS companies in the CRM space, helping organizations automate and accelerate their sales and marketing processes. Over 1,700+ customers and 2,00,000+ users worldwide rely on our platform to drive high-velocity growth.

Backed by Gaja Capital and Stakeboat Capital, we’re a 1,300+ strong global team with presence across India, the U.S., Middle East, ASEAN, ANZ, and South Africa.

Highlights:

Recognized among the Top 50 fastest-growing tech companies in India by Deloitte Fast 50.
Winner of Frost & Sullivan’s 2019 Marketing Automation Company of the Year.
Featured in the FT 1000: High-Growth Companies Asia-Pacific list.
Top-rated product on G2Crowd, GetApp, and TrustRadius.

The Role:

As an SRE Intern, you’ll help ensure the availability, performance, and reliability of our 100% AWS-hosted cloud infrastructure. You’ll work on optimizing performance, automating operations, and enhancing observability for our large-scale, cloud-native SaaS platform.

Key Responsibilities:

Monitor and improve the availability, performance, and efficiency of our production systems.
Manage incidents, perform root cause analysis, and implement preventive measures.
Collaborate with DevOps, InfoSec, and Engineering teams to enhance reliability and scalability.
Work hands-on with tools like NewRelic, Grafana, Loggly, PagerDuty, Kibana, Site24x7, and AWS services such as RDS, ECS, EC2, Lambda, Redis, and more.
Strengthen observability, monitoring, and alerting systems.
Interact with customers to resolve infrastructure performance and security issues.

Requirements:

Bachelor’s degree in Computer Science or related field.
Solid understanding of AWS services (EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc.) and monitoring tools.
Ability to manage a multi-tenant SaaS environment and troubleshoot production incidents.
Proficiency in analyzing OS and application performance metrics.
Strong documentation and communication skills.
Proactive mindset with attention to reliability, scalability, and continuous improvement.
Programming knowledge in Python preferred; AWS or ITIL certification is a plus.

Why Join Us:

Work in a fast-paced, high-growth environment.
Opportunity for accelerated learning and rewards.
Flat hierarchy and approachable leadership.
Collaborate with some of the brightest minds in SaaS and cloud engineering.
Flexible work timings.