Intern - Intake Engagement Operations, CoE

The Intern Intake Engagement Operations, CoE manages after-hours Digital Forensics and Incident Response (DFIR) requests, ensuring timely responses and effective stakeholder coordination. You will oversee the Arete911 and Arete Contracts inboxes, facilitate scoping calls, and manage project intake and activation. Collaborating with legal teams and DFIR leadership, you will escalate contract-related matters and support ongoing data auditing and compliance efforts. Your role is critical in maintaining operational continuity, data accuracy, and client trust during high-priority incidents outside regular business hours. Roles & Responsibilities - Manage Arete911, responding within 6 minutes to all emails and phone calls from clients, carriers, and counsel to ensure rapid resolution during after-hours coverage (9:30 PM - 9:30 AM EDT). - Conduct scoping calls with clients, counsel, carriers, and the Tiger Team to define incident scope and enable timely response during 911 coverage. - Monitor Arete Contracts, responding within 30 minutes to all emails from clients, carriers, and counsel during after-hours coverage (9:30 PM - 9:30 AM EDT). - Handle the preparation and facilitation of engagement contract delivery and receipt to ensure timely project initiation. - Create and activate projects in Kantata to ensure correct tracking, reporting, and resource allocation. - Monitor auditing tasks to support Digital Forensics and Incident Response (DFIR) Tiger Teams and ensure process integrity. - Perform other duties as assigned by management. Skills And Knowledge - Fluent in written and spoken English. - Ability to establish priorities, work independently, and achieve objectives with minimal supervision. - Strong organizational skills with exceptional attention to detail. - Ability to communicate accurately and efficiently through both written documents and verbal interactions across the organization. - Technical requirements: Proficiency in Microsoft Office, including Microsoft Teams. Experience with Kantata project management software and/or Customer Relationship Management (CRM) systems preferred. Job Requirements - Bachelors Degree. - Project Management Professional or similar certification, preferred. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified. WORK ENVIRONMENT: Usual office working conditions. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions of this job. TERMS OF EMPLOYMENT: Salary and benefits shall be paid consistent with Arete salary and benefit policy. DECLARATION: The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description. EQUAL EMPLOYMENT OPPORTUNITY Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.,