Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide Japanese language support to clients. - Deliver service desk voice support efficiently. - Maintain client satisfaction through effective communication. - Troubleshoot technical issues promptly. - Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. - Strong understanding of IT service desk operations. - Experience in incident management and ticketing systems. - Knowledge of ITIL framework for service delivery. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job Overview And Responsibilities The Senior Developer will play a crucial role in supporting and optimizing our Human Capital Management (HCM) solutions. Leading and collaborating with a team of developers, this role will design, develop, and configure robust HR and Payroll Integrations. This position, in part, will support the HCM journey from PeopleSoft to a new HCM provider through conversion of integrations. The ideal candidate will possess strong technical skills in Workday development, excellent problem-solving abilities, and a deep understanding of HR and Payroll processes. Your expertise will be instrumental in driving our organization’s HCM capabilities to new heights. Lead and manage the full development life cycle including requirements analysis and design using Agile methodologies. Lead and manage the design meetings and analyze user needs to determine technical requirements. Write and review comprehensive technical specifications based on conceptual design and stated business requirements. Support, maintain, and document software functionality in alignment with efficient and standardized HR and payroll processes. Test and debug to maintain system integrity and find causes of errors, collaborating with business partners and HCM vendor customer support as needed. Stay current with Workday updates and leverage new features to improve our HCM infrastructure. Staying up to date with new HCM features and functionality to optimize HR and Payroll processes, improving efficiency, and maximizing the value of the HCM application. This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree in Computer Science, IT, Management Information Systems or related field 8+ years of experience in design, development, documenting, testing, and debugging of new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an agile environment 5+ years’ experience implementing and/or supporting Workday HCM modules including Core HR, Compensation, and Payroll 5+ years’ experience with Workday Integration Cloud, Delivered Connectors (Packaged and Core Connectors), Enterprise Interface Builders (“EIBs”), Workday Studio, and Web Services Strong understanding of HR and Payroll processes and how they are implemented in Workday. Hands-on development and proficient in backend API (SOAP/REST) development as well as calling API's (SOAP/REST) Successful completion of interview required to meet job qualification Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Workday Certified Integration Professional GGN00002094 Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient Service Desk Voice Support. - Utilize Japanese Language skills effectively. - Maintain client satisfaction through prompt and accurate issue resolution. - Collaborate with team members to enhance system performance. - Continuously improve product knowledge and technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language - Strong understanding of IT service management principles. - Experience in troubleshooting and resolving technical issues. - Knowledge of incident management and ticketing systems. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient Service Desk Voice Support. - Utilize French Language skills effectively. - Maintain client satisfaction through prompt issue resolution. - Collaborate with cross-functional teams to enhance system performance. - Continuously improve service delivery processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language - Strong understanding of IT service management principles. - Experience in troubleshooting software and hardware issues. - Knowledge of remote desktop applications and help desk software. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 Year(s) Of Experience Is Required Educational Qualification : Bachelor Degree German Language proficient Summary: Candidate should be German Language proficient with minimum of B2 level certification As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Candidate should be German Language proficient with minimum of B2 level certification - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide exceptional client support and maintain a high level of customer satisfaction. - Troubleshoot technical issues and provide timely resolutions. - Document client interactions and solutions for future reference. - Collaborate with cross-functional teams to enhance system performance. - Stay updated on industry trends and technologies to improve service delivery. Professional & Technical Skills: - Candidate should be German Language proficient with minimum of B2 level certification - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of IT service management principles. - Knowledge of ticketing systems and incident management processes. - Excellent communication and interpersonal skills. - Ability to prioritize and manage multiple tasks efficiently. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelor's Degree and proficiency in German Language are required. Bachelor Degree German Language proficient Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide technical support to clients in resolving system or application issues. - Troubleshoot and diagnose technical problems efficiently. - Document and track client issues and resolutions. - Collaborate with the development team to enhance system performance. - Train clients on system functionalities and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. - Strong understanding of IT service management principles. - Experience in handling customer queries and providing technical support. - Knowledge of incident management and ticketing systems. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide Japanese language support to clients. - Deliver service desk voice support efficiently. - Maintain client satisfaction through effective communication. - Troubleshoot technical issues promptly. - Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. - Strong understanding of IT service desk operations. - Experience in incident management and ticketing systems. - Knowledge of ITIL framework for service delivery. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient Service Desk Voice Support. - Utilize French Language skills effectively. - Maintain client satisfaction through prompt and effective communication. - Troubleshoot technical issues and provide timely resolutions. - Document and escalate complex issues for further analysis. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language - Strong understanding of IT service management principles. - Experience in troubleshooting software and hardware issues. - Knowledge of remote desktop applications and help desk software. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient Service Desk Voice Support. - Utilize Japanese Language skills effectively. - Maintain client satisfaction through prompt and accurate issue resolution. - Collaborate with team members to enhance system performance. - Continuously improve product knowledge and technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language - Strong understanding of IT service management principles. - Experience in troubleshooting and resolving technical issues. - Knowledge of incident management and ticketing systems. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 Year(s) Of Experience Is Required Educational Qualification : Bachelor Degree German Language proficient with B2 level certification Summary: Candidate should be German Language proficient with minimum of B2 level certification As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Candidate should be German Language proficient with minimum of B2 level certification - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient and effective service desk support to clients. - Troubleshoot and resolve technical issues reported by clients. - Document all support activities and solutions for future reference. - Collaborate with team members to enhance service desk processes. - Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: - Candidate should be German Language proficient with minimum of B2 level certification - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service management principles. - Experience in handling service desk voice support. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelor's Degree is required. German Language proficient with B2 level certification. Bachelor Degree German Language proficient with B2 level certification Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, German Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Gurugram office. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide first-line technical support to clients. - Troubleshoot and resolve technical issues efficiently. - Document all support interactions and solutions. - Collaborate with the team to improve support processes. - Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, German Language. - Strong understanding of IT service management principles. - Experience in using service desk tools and ticketing systems. - Knowledge of ITIL framework and best practices. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent service desk voice support to clients. - Utilize Spanish language skills to assist Spanish-speaking clients. - Maintain a high level of client satisfaction through effective communication. - Troubleshoot and resolve technical issues efficiently. - Document and escalate complex issues to higher-level support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. - Strong understanding of IT service desk operations. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Familiarity with ticketing systems and remote support tools. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide technical support to clients in resolving system or application issues. - Troubleshoot and diagnose technical issues reported by clients. - Document and track client issues and resolutions. - Collaborate with the development team to enhance system functionality. - Train clients on system usage and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. - Strong understanding of IT service management principles. - Experience in providing technical support to clients. - Knowledge of incident management and problem-solving techniques. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, French Language, Service Desk Voice Support Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide multilingual support to clients in French Language. - Deliver Service Desk Voice Support efficiently. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, French Language, Service Desk Voice Support. - Strong understanding of IT service management principles. - Experience in troubleshooting and resolving technical issues. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

33128BR Noida Job Description Job Description: Charging Profile Engineer Experience Required: 4–6 Years Location: [Chennai, Bangalore, Hyderabad, Noida, Gurugram"] Notice Period: Immediate / Early Joiner Preferred – 30 Days Job Description We are looking for a highly skilled Charging Profile Engineer with strong technical expertise and telecom domain knowledge to join our team. The ideal candidate should be experienced in deployment, configuration, troubleshooting, and automation within cloud-native environments, with an emphasis on 4G/5G charging, provisioning, and migration. Key Responsibilities - Perform installation, deployment, and upgrades of telecom charging solutions. - Handle CIQ sheet preparation, Helm chart customization, and YAML file generation. - Work on AWS, OpenShift (OCP), CNS, and Kubernetes-based environments. - Configure tariff plans, bundle creation, CL creation, and write RSV for slicing profiles. - Execute Diameter protocol configuration, SS7 protocol support, and handle BSS provisioning tasks. - Deep understanding of SPS charging, 4G/5G call flows, and overall telecom architecture. - Ensure smooth migration planning and tool development for legacy-to-cloud transformations. - Conduct functional (FUT) and non-functional (load/performance) testing. - Automate use case testing and validate service-based charging bundles. - Interface with customers for requirement gathering, implementation plans, and issue resolution. - Prepare documentation and contribute to customer demos and discussions. Must-Have Skills - Deployment, upgrade, and troubleshooting of telecom applications. - Helm charts, YAML, CIQ, Kubernetes, CNS, AWS, OCP. - Strong command over Diameter protocol, 4G/5G call flow, and telecom charging flows. - Experience in tariff configuration, bundle and service creation, RSV writing, and SS7. - Exposure to automation testing frameworks, FUT, and load testing tools. - Excellent communication skills with proven client handling experience. Good to Have - Experience in migration tool development and scripting. - Familiarity with slicing profiles and dynamic service configurations. - Working knowledge of BSS/OSS ecosystem. Qualifications Bachelor’s degree in Engineering, Telecommunications, or a related field. 4–6 years of relevant industry experience in telecom charging or network integration roles. Joining Requirement Candidates with immediate availability or short notice will be given priority. Qualifications B.Tech Range of Year Experience-Min Year 4 Range of Year Experience-Max Year 6 Show more Show less

Job Description Job Title - Risk Manager – Chennai Candidate Expectations & Responsibilities Min 8-16 years of experience in Risk Management CA /MBA Qualification Preferred Primary interface for Clusters & Clients on Process Risk Reviews / Inherent Risk Reviews (Audits) and Risk assessments. Leading audits with end-to-end ownership of audit planning, work allocation, fieldwork, and report issuance. Identification of Risks across Operational, Contractual & Data Security, Categorization of risks and Vulnerabilities across delivery and support functions. Effectively evaluating the materiality of issues and recommending effective control measures/process improvements to control the residual risks. Preparing comprehensive audit reports and presenting to delivery units, Senior leadership, and clients (as and when required). Effective interface with Management for updates on audit plan/status, key risks and controls. Effectively carry out independent root cause analysis and investigations for errors & risk events reported. Ongoing tracking and validation of Corrective / Preventive actions for risk mitigation. Sharing best practices and creating risk awareness among delivery leaders as part of audits and assessments. Conducting readiness checks for external audits and assessments. Skills Required RoleRisk Manager - Chennai Industry TypeITES/BPO/KPO Functional Area Required EducationB Com Employment TypeFull Time, Permanent Key Skills RISKMANAGEMENT Other Information Job CodeGO/JC/161/2025 Recruiter NameHemalatha Show more Show less

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com. Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegenes high-speed growth. We are purpose-driven. We enable healthcare organizations to be future-ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have UI Designer We are looking for a Highly Creative UI Designer with up-to-date knowledge to interpret our clients needs and to design solutions with high visual impact. You will work on a variety of products - Website, Microsites, Wireframing, Prototyping, Infographics, Logos, Digital Banners, corporate identity, etc. The roles and responsibilities of the UI Designer include the following: User Interface Design: Create the visual design of the user interface, including layouts, color schemes, typography, and graphical elements. Wireframing and Prototyping: Develop wireframes and prototypes to visualize the layout and interaction of the interface. These prototypes are often used for user testing and to communicate design ideas to stakeholders. Visual Design: Design and create visual assets, including icons, buttons, images, and other graphics that enhance the user experience. Typography: Choose appropriate fonts and typography styles that are consistent with the product's branding and ensure readability. Color Palette: Select and create a color palette that aligns with the brand and sets the mood for the user interface. Ensure color choices are accessible to all users, including those with visual impairments. Responsive Design: Design interfaces that work seamlessly across various screen sizes and devices, considering the principles of responsive design. Desired Profile: 3 years of experience in UI / Digital front. Must have a good working knowledge of Figma, XD, Photoshop, Illustrator, InDesign, PowerPoint, MS Word. Must have good written and verbal communication skills with the ability to multi-task. Key Skill: Create visually appealing, user-friendly, and effective interfaces that meet the needs of both users and the project's objectives. They collaborate with cross-functional teams, adhere to best practices, and ensure that the final product provides a seamless and engaging user experience. Good to Have EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidates merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics. Locations : Bangalore, KA, IN Show more Show less

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com. Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegenes high-speed growth. We are purpose-driven. We enable healthcare organizations to be future-ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have UI Designer We are looking for a Highly Creative UI Designer with up-to-date knowledge to interpret our clients needs and to design solutions with high visual impact. You will work on a variety of products - Website, Microsites, Wireframing, Prototyping, Infographics, Logos, Digital Banners, corporate identity, etc. The roles and responsibilities of the UI Designer include the following: User Interface Design: Create the visual design of the user interface, including layouts, color schemes, typography, and graphical elements. Wireframing and Prototyping: Develop wireframes and prototypes to visualize the layout and interaction of the interface. These prototypes are often used for user testing and to communicate design ideas to stakeholders. Visual Design: Design and create visual assets, including icons, buttons, images, and other graphics that enhance the user experience. Typography: Choose appropriate fonts and typography styles that are consistent with the product's branding and ensure readability. Color Palette: Select and create a color palette that aligns with the brand and sets the mood for the user interface. Ensure color choices are accessible to all users, including those with visual impairments. Responsive Design: Design interfaces that work seamlessly across various screen sizes and devices, considering the principles of responsive design. Desired Profile: 3 years of experience in UI / Digital front. Must have a good working knowledge of Figma, XD, Photoshop, Illustrator, InDesign, PowerPoint, MS Word. Must have good written and verbal communication skills with the ability to multi-task. Key Skill: Create visually appealing, user-friendly, and effective interfaces that meet the needs of both users and the project's objectives. They collaborate with cross-functional teams, adhere to best practices, and ensure that the final product provides a seamless and engaging user experience. Good to Have EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidates merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics. Locations : Bangalore, KA, IN Show more Show less

Job Description Job Title: WFM - Lead/AM/Manager/Senior Manager Location: Kolkata Job Description Candidates with Minimum 5+years of relevant Experience into WFM. Managing the scheduling end to end for the entire FOH and Digital lines of business out of multiple sites Managing stake holders from both Client side and internal ops managers from the monthly and weekly staffing activities point of view Maker for the data outputs needed for financial output and outcome Custodian of all reporting happening out of site with the below specialization: Maker for all Data for reviews submitted at the Customer Leader and Domain head for BOH Maker for all Data for reviews submitted at the Customer Leader and Domain head for FOH Auditor for all All reporting PBI exposure for reporting (PBI to Excel formulations) ACD interface exposure for data mining Client interface for all planning and forecasting requirements basis the forecasting, staffing and scheduling model COPC gold He also serves as the backup to the Manager WFM for engagement. The candidate is expected to be a front line leader connecting the dots between technical and functional delivery. He is to be an expert in MIS with basic knowledge in the core WFM domain as mentioned Base auditing and review of reporting along with escalation management (internal and client) needs to be a core skill as well. With the team being a part of the Maker function, the candidate is to be the checker along with other support functions like the transformation and the PMO team Skills Required RoleWFM - Lead/AM/Manager/Senior Manager-Kolkata Industry TypeITES/BPO/KPO Functional Area Required Education Employment TypeFull Time, Permanent Key Skills WFM Other Information Job CodeGO/JC/235/2025 Recruiter NameMarilakshmi S Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Need to be proficient in German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk management support. - Offer timely and effective resolution to client issues. - Maintain a high level of product knowledge. - Collaborate with team members to enhance system performance. - Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level Certification in German Language - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service desk operations. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Should be proficient in German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk management support. - Offer timely and effective resolution to client issues. - Maintain a high level of product knowledge. - Collaborate with team members to enhance system performance. - Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level certification in German Language - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service desk operations. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent service desk voice support to clients. - Utilize Spanish language skills to assist Spanish-speaking clients. - Maintain a high level of client satisfaction through effective communication. - Troubleshoot and resolve technical issues efficiently. - Document and escalate complex issues to senior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. - Strong understanding of IT service desk operations. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Should be proficient in German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk management support. - Offer timely and effective resolution to client issues. - Maintain a high level of product knowledge. - Collaborate with team members to enhance system performance. - Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level certification in German Language - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service desk operations. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Should be proficient in German Language - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk management support. - Offer timely and effective resolution to client issues. - Maintain a high level of product knowledge. - Collaborate with team members to enhance system performance. - Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level certification in German Language - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service desk operations. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Endpoint Protection Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve endpoint protection software issues. - Collaborate with internal teams to enhance system performance. - Document and maintain technical support procedures. - Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Endpoint Protection. - Strong understanding of cybersecurity principles. - Experience in analyzing and resolving software issues. - Knowledge of network security protocols. - Familiarity with endpoint security solutions. Additional Information: - The candidate should have a minimum of 2 years of experience in Endpoint Protection. - This position is based at our Gurugram office. - A 15 years full-time education is required. 15 years full time education Show more Show less