Hiring for Multiple Roles (Domains) Healthcare Retail Banking E-commerce Position Title: Customer Experience Agent (CEA) A Customer Experience Agent (CEA) provides assistance, information, and support to customers regarding products or services. Their primary role is to answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. This often involves interacting with customers via phone. Position Responsibilities Key Skills Required Answering customer inquiries: Responding to questions about products, services, pricing, and company policies. Resolving customer issues and complaints: Addressing customerconcerns and finding appropriate solutions. Providing information about products and services: Offering details about product features, benefits, and availability. Taking orders and processing payments: Handling customer orders and transactions, including billing and payment processing. Managing customer accounts: Making necessary changes to customer accounts and providing account information. Handling returns and exchanges: Processing returns and exchanges for products or services. Escalating issues to appropriate departments: Referring customers to supervisors or other specialized teams when necessary. Good English communication skills (Oral) - Talking to others to convey information effectively Reading comprehension - Understanding written sentences and paragraphs in work related documents Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems Ability to use empathy Service orientation Actively exploring ways to help people Flexible and adaptable Ability to use desktop system Ability to take responsibility Demonstrates patience and self- control Coordination: Adjusting actions in relation to others' actions Maintaining accurate records: Documenting customer interactions and transactions. Providing excellent customer service: Maintaining a positive and professional attitude while interacting with customers. Collaborating with other departments: Working with other teams to ensure a positive customer experience. Education Minimum: 10 + 2 years of formal education Work Timing US shifts Work Location RMZ Eco Space, Pritech Park, Bellandur, Bangalore Reports to Team Manager
Position: Rebar Detailer RebarCAD Department: Engineering / Detailing Location: — Hyderabad Experience: 2–4 years Role Overview: The Rebar Detailer will be responsible for preparing accurate and detailed reinforcement drawings, bar bending schedules (BBS), and rebar placing plans using RebarCAD. The role involves coordinating with structural engineers, project managers, and contractors to ensure drawings comply with design standards and project requirements. Key Responsibilities: Develop rebar detailing drawings, sections, and layouts using RebarCAD. Prepare Bar Bending Schedules (BBS) directly from RebarCAD. Interpret structural drawings and specifications provided by consultants/clients. Coordinate with structural engineers to resolve design or detailing discrepancies. Ensure compliance with relevant codes (ACI, BS, IS standards as applicable). Review and verify drawings before submission for accuracy and completeness. Manage revisions, updates, and project documentation. Maintain organized drawing files and adhere to project timelines. Collaborate with project teams to ensure smooth workflow and quality output. Provide technical support during construction, if required. Skills & Qualifications: Technical Skills: Strong proficiency in RebarCAD (mandatory). Hands-on experience with AutoCAD. Understanding of structural engineering concepts related to reinforced concrete. Ability to interpret structural and architectural drawings. Soft Skills: Attention to detail and accuracy. Good communication and coordination skills. Ability to work independently and within teams. Time management and ability to meet deadlines. Education: Diploma / B.Tech in Civil Engineering or relevant discipline. Certification in drafting or CAD tools is an advantage. Preferred Experience: Experience working on residential, commercial, industrial, or infrastructure projects. Familiarity with global detailing standards (US, Canada projects).