9 Interaction Studio Jobs

As a Software Engineer specializing in Salesforce Marketing Cloud and Interaction Studio, you will be entrusted with the responsibility of steering and executing the technical strategy and deployment of Salesforce solutions to bolster the marketing endeavors of our organization. Your role will encompass guiding the team, delivering technical solutions, and nurturing a group of skilled Salesforce engineers with a focus on Marketing Cloud. Your expertise will be crucial in utilizing various components of Marketing Cloud such as Email Studio, Automation Studio, Mobile Studio, Contact Builder, Mobile Push, Interaction Studio, and Journey Builder. With a minimum of 5 years of experience in customizing Salesforce Marketing Cloud, you will demonstrate proficiency in AmpScript, Service Side JavaScript (SSJS), Cloudpage, and SQL. Your responsibilities will also include configuration of Marketing Cloud, configuring Marketing Cloud Connectors, installing packages, implementing API integrations, and possessing a comprehensive understanding of SOAP and REST calls within Marketing Cloud APIs. You will showcase your proficiency in Customer Data Platforms (CDP), Interaction Studio, Journey Builder, Automation Studio, Email Studio, and Mobile Studio. Furthermore, you will exhibit your capability in establishing and managing data structures, data extensions, and automations within Salesforce Marketing Cloud. To excel in this role, you should have a minimum of 4 years of experience in designing and implementing fault-tolerant and highly available Marketing Cloud APIs, REST, SOAP, and Platform Events (Pub/Sub). Proficiency in Apex, JavaScript, Lightning components, Aura Components, and Lightning Web Components is essential. Your expertise should also include Contact Builder, data extension, data synchronization, sitemap, content block, and Marketing Cloud data modeling and architecture. Having certifications such as Salesforce Marketing Cloud Developer, Consultant, or Salesforce Application Architect will be advantageous. Proficiency in SQL and experience in database scripting using DDL or DML are also required. Familiarity with various marketing automation platforms like Adobe Campaign, Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Marketo, or similar platforms will be beneficial. Additionally, a minimum of 3 years of experience in Agile scrum software development processes is preferred for this role.,

As a Lead Technical Consultant, you will be an integral part of the Salesforce Software development lifecycle. Your responsibilities will encompass various stages such as estimating, technical design, implementation, documentation, testing, deployment, and support of applications tailored for our clients. Working within a team setting, you will collaborate closely with solution architects and developers to translate wireframes and creative designs into functional requirements and further into technical design. Your main responsibilities will include: - Collaborating with cross-functional teams to gather requirements and translating them into technical specifications. - Following best practices to develop web templates, web and triggered campaigns in Personalization Studio based on business use cases. - Implementing Einstein recipes for displaying content and product recommendations through Interaction Studio. - Creating and managing a Sitemap to capture user interactions utilizing Personalization Studio. - Developing Email templates using content blocks/HTML and cloud pages with SSJS/AMPSCRIPT for addressing various business scenarios. - Analyzing and segmenting audiences according to business criteria via Automation Studio and advanced filtering with SQL. - Understanding components essential for personalization experiences like Audience ETL, Catalog Objects, Categories, and cross-experience segments. - Designing cross-experience segments to target users across multiple channels and experiences for cohesive customer interactions. - Implementing personalized customer journeys within Salesforce Interaction Studio to deliver targeted, dynamic, and relevant experiences across digital channels. - Utilizing Interaction Studio to create customer segments based on behavioral data, demographics, and other relevant factors. - Developing targeted marketing campaigns to engage specific customer segments and drive desired actions. - Monitoring and analyzing customer interactions and campaign performance within Interaction Studio. - Generating reports and insights to evaluate the success of personalized campaigns and suggesting optimizations. Your role as a Lead Technical Consultant will be pivotal in ensuring the successful execution of projects and delivering personalized experiences that enhance customer interactions and drive business growth.,

You will be part of a dynamic team at NTT DATA in Delhi, India, as a Salesforce Marketing Cloud Developer. Your role will involve translating business requirements into effective solutions using Salesforce Marketing Cloud best practices. It is essential to keep abreast of current business challenges, trends, regulatory standards, and competitive dynamics to deliver optimal solutions. Your responsibilities will include configuring Marketing Cloud, utilizing SQL and AMPscript for data transformations and personalized content, and actively participating in client presentations, design reviews, troubleshooting, testing, and deployment activities. Your expertise in Salesforce Marketing Cloud, with at least 3 years of experience, and possession of Salesforce Administrator Certification are crucial for this role. Additionally, you must hold one of the following certifications: Marketing Cloud Consultant, Marketing Cloud Developer, Marketing Cloud Admin, or Marketing Cloud Email Specialist. Experience in Marketing Cloud Automations Studio, SQL, AMPscript, custom preference centers, and cloud pages is required. Preferred qualifications include familiarity with Marketing Cloud Social Studio, Audience Builder, Mobile Studio, Advertising Studio, Interaction Studio, and Datorama. Knowledge of other marketing automation solutions like Adobe Marketing Cloud and Google Analytics will be advantageous. Previous exposure to sectors such as Life Sciences, Financial industry, or regulated industries will be beneficial. As an ideal candidate, you should possess a problem-solving mindset, be analytical in dissecting complex processes, and demonstrate self-driven motivation to efficiently deliver results within a matrix organization. Join us at NTT DATA, a global innovator providing business and technology services to Fortune Global 100 companies. With a commitment to innovation, optimization, and transformation, we offer a diverse, expert-driven environment across 50 countries. Our services encompass consulting, data, artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As a leader in digital and AI infrastructure, we are dedicated to helping organizations navigate confidently into the digital future. For more information, visit us at us.nttdata.com.,

We are looking for an experienced Salesforce Marketing Cloud Developer . The role requires hands-on expertise in Salesforce Marketing Cloud, especially in MCP and Interaction Studio. Responsibilities include designing scalable, secure, and maintainable end-to-end solutions across customer engagement channels, ensuring seamless data integration with platforms like Snowflake, Data Cloud, Java-based CRM, and Adobe Analytics. The developer will conduct code reviews, enforce development best practices, and provide technical guidance. Coordination with enterprise architecture teams and review boards to ensure alignment with strategic goals is also expected. Additional knowledge of CDP/Data Cloud, Mobile & Web Studio, and Java integrations is desirable.

Overview We are seeking a seasoned and strategic Delivery Lead with 14+ years of experience to lead the implementation and successful delivery of Real-Time Decisioning solutions across enterprise clients. This role is ideal for a leader who can manage large-scale programs, align cross-functional teams, and deliver intelligent, contextual customer engagement strategies using modern MarTech and decisioning platforms. Responsibilities Program & Delivery Management Lead end-to-end delivery of real-time decisioning programs across multiple workstreams and stakeholder groups. Own project planning, resource allocation, risk management, and client communication for timely and quality delivery. Oversee solution design, development, testing, and rollout phases, ensuring adherence to enterprise standards and best practices. Drive governance, compliance, and audit readiness in all deliverables. Stakeholder & Team Leadership Act as the primary point of contact for business sponsors, product owners, and leadership teams. Collaborate with cross-functional teams including business analysts, architects, developers, QA, and operations. Build and manage high-performing teams provide mentoring, coaching, and performance management. Ensure ongoing stakeholder alignment, clear communication, and value realization. Functional & Technical Oversight Oversee solution implementation on leading Real-Time Decisioning platforms such as: Salesforce Marketing Cloud Personalization / Interaction Studio / Einstein Personalization CleverTap Ensure the solution enables real-time decisioning, next-best-action frameworks, customer segmentation, and personalization across channels. Ensure tight integration with CRM, CDP, campaign systems, and data layers. Agile & Delivery Excellence Promote Agile best practices, DevOps enablement, and continuous improvement across teams. Use tools like Jira, Confluence, and Azure DevOps to manage delivery pipelines and backlogs. Monitor KPIs, delivery metrics, and drive retrospectives to improve velocity and quality. Qualifications 14+ years of experience in IT/MarTech delivery, including 4+ years in real-time decisioning or personalization platforms. Proven track record of managing complex, multi-stream enterprise programs. Strong understanding of MarTech ecosystems, customer data platforms, personalization, and real-time marketing strategies. Experience in Agile/Hybrid delivery models with proficiency in Jira and delivery tools. Excellent leadership, communication, and stakeholder management skills. Hands-on or oversight experience with decisioning tools such as Salesforce Personalization, or CleverTap, etc. Familiarity with cloud platforms (AWS, Azure, GCP)

Overview We are seeking a seasoned and strategic Delivery Lead with 14+ years of experience to lead the implementation and successful delivery of Real-Time Decisioning solutions across enterprise clients. This role is ideal for a leader who can manage large-scale programs, align cross-functional teams, and deliver intelligent, contextual customer engagement strategies using modern MarTech and decisioning platforms. Responsibilities Program & Delivery Management Lead end-to-end delivery of real-time decisioning programs across multiple workstreams and stakeholder groups. Own project planning, resource allocation, risk management, and client communication for timely and quality delivery. Oversee solution design, development, testing, and rollout phases, ensuring adherence to enterprise standards and best practices. Drive governance, compliance, and audit readiness in all deliverables. Stakeholder & Team Leadership Act as the primary point of contact for business sponsors, product owners, and leadership teams. Collaborate with cross-functional teams including business analysts, architects, developers, QA, and operations. Build and manage high-performing teams provide mentoring, coaching, and performance management. Ensure ongoing stakeholder alignment, clear communication, and value realization. Functional & Technical Oversight Oversee solution implementation on leading Real-Time Decisioning platforms such as: Salesforce Marketing Cloud Personalization / Interaction Studio / Einstein Personalization CleverTap Ensure the solution enables real-time decisioning, next-best-action frameworks, customer segmentation, and personalization across channels. Ensure tight integration with CRM, CDP, campaign systems, and data layers. Agile & Delivery Excellence Promote Agile best practices, DevOps enablement, and continuous improvement across teams. Use tools like Jira, Confluence, and Azure DevOps to manage delivery pipelines and backlogs. Monitor KPIs, delivery metrics, and drive retrospectives to improve velocity and quality. Qualifications 14+ years of experience in IT/MarTech delivery, including 4+ years in real-time decisioning or personalization platforms. Proven track record of managing complex, multi-stream enterprise programs. Strong understanding of MarTech ecosystems, customer data platforms, personalization, and real-time marketing strategies. Experience in Agile/Hybrid delivery models with proficiency in Jira and delivery tools. Excellent leadership, communication, and stakeholder management skills. Hands-on or oversight experience with decisioning tools such as Salesforce Personalization, or CleverTap, etc. Familiarity with cloud platforms (AWS, Azure, GCP)

We are looking for an experienced Salesforce Marketing Cloud Developer . The role requires hands-on expertise in Salesforce Marketing Cloud, especially in MCP and Interaction Studio. Responsibilities include designing scalable, secure, and maintainable end-to-end solutions across customer engagement channels, ensuring seamless data integration with platforms like Snowflake, Data Cloud, Java-based CRM, and Adobe Analytics. The developer will conduct code reviews, enforce development best practices, and provide technical guidance. Coordination with enterprise architecture teams and review boards to ensure alignment with strategic goals is also expected. Additional knowledge of CDP/Data Cloud, Mobile & Web Studio, and Java integrations is desirable.

Job Title: Salesforce Marketing Cloud Consultant Location: Remote Experience: 5+ Years Employment Type: Full-time / Contract / Freelance Start Date: Immediate Job Summary: We are urgently seeking a Salesforce Marketing Cloud Consultant with strong hands-on experience in Salesforce Personalization (formerly Interaction Studio) . The ideal candidate will be responsible for designing and executing real-time, personalized customer journeys that drive meaningful engagement across digital touchpoints. Key Responsibilities: Design and implement real-time personalized experiences using Salesforce Personalization / Interaction Studio . Develop and manage campaigns using Journey Builder, Automation Studio, Email Studio, CloudPages , SMS, and Push channels. Build and optimize audience segments with Audience Builder , Data Extensions, and SQL queries. Integrate Salesforce Marketing Cloud with Sales, Service, and Data Cloud for seamless customer experiences. Handle real-time data ingestion for personalized communications at scale. Apply behavioral tracking and AI decisioning for contextual and relevant content delivery. Collaborate with internal teams including marketing strategists, UI/UX designers, and developers. Track and report on campaign performance, personalization metrics, and KPIs . Required Skills: 3+ years hands-on experience with Salesforce Marketing Cloud (SFMC) . 1+ year of expertise in Salesforce Personalization / Interaction Studio . Strong command of AMPscript, SQL , and other SFMC scripting languages. Proven experience in Journey Builder, Automation Studio, Email Studio, CloudPages . Familiarity with real-time personalization , push/web personalization techniques. Knowledge of customer data modeling, behavioral tracking, and analytics . Strong understanding of KPIs, campaign analysis , and marketing attribution. Excellent communication and stakeholder management skills . Preferred Qualifications: Salesforce certifications: Marketing Cloud Email Specialist Marketing Cloud Consultant Salesforce Personalization Accredited Professional Experience integrating with Salesforce Data Cloud / CDP is a plus.

Role & responsibilities Key Responsibilities: Demonstrate deep, hands-on experience in Salesforce Marketing Cloud, particularly with MCP and Interaction Studio. Design and document scalable, secure, and maintainable end-to-end solutions across customer engagement channels. Ensure seamless data flow between systems including Snowflake, Data Cloud, Java-based CRM, and Adobe Analytics. Conduct code reviews, enforce best practices, and provide actionable technical guidance to development teams. Present and vet solution designs with enterprise architecture teams and review boards, ensuring alignment with strategic goals. Good to Have Skills: Customer Data Platform (CDP)/Data Cloud: Familiarity with capabilities, features, and best practices. Mobile & Web Studio: Experience in setting up and optimizing mobile/web campaigns. Java Integration: Understanding of Java is beneficial, as the primary CRM is home-grown in Java.