0.0 - 4.0 years

0 Lacs

karnataka

On-site

Role Overview: As a KYC Operations specialist, your main responsibility will be to carry out customer identification processes through video calls. You will be required to perform due diligence checks and review KYC documentation through video calls with consistency, accuracy, and credibility. It is essential to ensure that all requests are completed within the stipulated timelines. Additionally, you will be accountable for the complete and accurate capture of call interactions and the timely processing and submission of KYC requests while adhering to set processes. Key Responsibilities: - Conduct customer identification processes through video calls - Perform due diligence checks and review...

Posted 1 month ago

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Classic Relationship Manager -VRM - Ernakulam(kaloor) Hdfc Bank

0.0 - 3.0 years

3 - 4 Lacs

ernakulam

Work from Office

Roles and Responsibilities : Customer Engagement : Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for superior customer service experience. Profiling of customers to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with customers and pro-actively assessing customer needs. Deepening relationships by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of re...

Posted 1 month ago

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