Specialist Business Consultant (AI) NiCE

3.0 - 8.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: You are applying for a Senior Specialist Business Consultant position at NiCE within the AI Center of Excellence Organization. Your role will focus on delivering excellence and increasing adoption and bottom-line ROI from the portfolio of AI solutions, specifically Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction Analytics technologies. As an IVA and NLU Model Implementation & Optimization Specialist, you will be responsible for ensuring optimal performance and continuous enhancement of customers" IVAs and NLU models. Key Responsibilities: - Implement, monitor, and maintain the health and functionality of Intelligent Virtual Assistan...

Posted 1 week ago

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Senior Specialist Business Consultant NiCE

4.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Specialist Business consultant (AI- Application Consultant) at NiCE, you will be part of the AI Center of Excellence Organization, focused on delivering excellence and driving increased adoption and bottom-line ROI from our portfolio of AI solutions, specifically in Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction Analytics technologies. Your role will involve ensuring optimal performance and continuous enhancement of customers" IVAs and NLU models. You will play a crucial role in implementing and optimizing IVAs and NLU models, analyzing data to derive insights for improvement, conducting testing and quality assurance, collaborating wi...

Posted 1 month ago

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Hiring For Manager - Interaction Analytics, (Bangalore/Hyderabad). Hinduja Global Solutions (HGS)

8.0 - 13.0 years

9 - 15 Lacs

Hyderabad, Bengaluru

Work from Office

8+ years in Interaction analytics & Quality analytics. Establish and maintain Interaction Analytics standards and practices , metrics, and performance targets across all interaction analytics accounts. Conduct assessments of contact center operations to identify areas for improvement and potential projects Set clear performance expectations, provide regular feedback, and conduct performance reviews with the team and operations stakeholders Drive analytics initiatives across all contact center operations. Collaborate with cross-functional teams (e.g., Training, Operations, Customer Service) to implement process changes and address identified issues. Engaging with Interaction Analytics Platfor...

Posted 3 months ago

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