4 Intent Detection Jobs

About Us Skit.ai is pioneering the new frontier of customer engagement. As a leading Conversational AI company, we are fundamentally transforming the collections industry with our suite of Generative AI-powered voice and message assistants. Our flagship Collection Orchestration Platformthe first of its kindharmonizes communications across all channels, while our proprietary Large Collection Model (LCM) serves as the strategic brain, optimizing every interaction for unparalleled efficiency and customer experience. Our trophy shelf, which includes the BIG AI Excellence Award 2024 and a Stevie Gold Winner for Most Innovative Company, reflects our commitment to innovation. But our true north is the tangible impact we deliver. We are a global team of pioneers headquartered in New York City, and we are looking for a visionary product leader to take ownership of our core intelligence engine from our Bangalore innovation hub. Job Title : Product Manager, Agentic AI Location : Bangalore, India (100% WFO) Shift Hours: 12:00 pm - 9:00 pm IST Your Responsibilities Platform Vision & Strategy: Define and evangelize the product vision for the Agentic AI Platform. Develop a bold, quarterly roadmap that advances our core AI capabilities, focusing on agent autonomy, reasoning, and omni-channel orchestration. Core Intelligence Engine: Own the product lifecycle for the AI models and systems that constitute our platform&aposs "brain." This includes intent detection, dialogue management, strategic decisioning, and our proprietary Large Collection Model. Scalable AI Services: Define requirements for platform services and APIs that enable internal teams to build, deploy, and iterate on new conversational applications with speed and consistency. Technical Depth & Execution: Collaborate deeply with our world-class AI research, data science, and engineering teams. Translate complex business needs into detailed technical requirements, user stories, and acceptance criteria for the platform. State-of-the-Art Integration: Act as the vanguard for new technology. Continuously research and assess the latest advancements in LLMs, reinforcement learning, and agentic AI frameworks, driving the integration of SOTA technology into the platform. Data-Driven Decisioning: Define the key performance indicators (KPIs) for our AI platform&aposs effectivenessmeasuring everything from model accuracy and inference speed to strategic outcomes. Use this data to drive the platform&aposs evolution. The Ideal Candidate Have 5+ years of product management experience, with a proven track record of shipping complex, technical, or platform-level products. Hold a bachelor&aposs degree from a Tier 1 institution in a quantitative or technical field, such as Computer Science, Engineering, Information Systems, or Mathematics. Thrive on the 0-to-1-to-10 journey; you have a passion for building innovative products from scratch and the strategic grit to scale them into robust, market-defining platforms. Naturally think about both the user-facing experience (UX) and the underlying model quality in an integrated fashion, understanding that one cannot be great without the other. Showcase exceptional leadership and a bias for action, with a history of aligning cross-functional teams around a product vision and driving execution on complex roadmaps. Why Skit.ai Work on the core AI platform that powers our entire product suite, making a foundational impact on the business. Join a rapidly scaling company on a trajectory to define an entire industry, offering unparalleled opportunities for career acceleration. Collaborate with some of the brightest minds in AI and product development in a dynamic, high-performance culture. Solve complex, fascinating problems at the cutting edge of artificial intelligence and distributed systems. Show more Show less

As a Senior Data Scientist with expertise in Deep Learning and NLP, you will be responsible for researching, designing, and developing core Artificial Intelligence (AI) and Machine Learning (ML) algorithms. Your essential skills will include working experience with various AI frameworks, such as CRFs, BERT/Transformers, and text summarization models. You should have past experience in Entity Detection and Disambiguation, Intent Detection, and deploying machine learning models in a production environment using tools like TensorFlow Serving. Your role will involve collaborating with functional domain experts, implementation teams, and AI backend teams to ensure efficient product development, production release, and development cycles. It is crucial to stay updated with the latest AI developments, including training libraries/frameworks, Reinforcement Learning, and Deep Learning, by reading and researching state-of-the-art papers in NLU problems. You will work with large datasets of support tickets and unstructured data sources, building Deep Learning models in TensorFlow for GPUs and CPUs. Additionally, collaborating with Backend Engineers to deploy your models to production will be part of your responsibilities. Your background should include a Bachelor's degree in B.E/B.Tech, with a strong industry focus on IT/Computers-Software. You must possess a good understanding of Transfer Learning concepts, Question-Answering Framework, and have experience in building production-ready NLP systems. Familiarity with Distributed systems like Docker, Kubernetes, and Azure, as well as working knowledge of Linux OS, will be beneficial for this role. If you have the passion and skills to work on cutting-edge AI technologies, this Senior Data Scientist position offers a challenging opportunity to contribute to the development of innovative NLP systems in a dynamic environment.,

As an AI Developer, you will be responsible for developing AI and ML models with a focus on natural language understanding, intent detection, and smart response generation. You will work with Large Language Models (LLMs), including techniques like Retrieval-Augmented Generation (RAG), to construct knowledge-based AI systems. Collaboration with engineering and product teams will be essential to seamlessly integrate AI solutions into real-world applications and platforms. Additionally, you will continuously test, refine, and optimize models for accuracy, performance, and scalability. It is imperative to write clean, maintainable code and adhere to AI development best practices while actively contributing to team documentation. This is a full-time position with benefits including cell phone reimbursement, provided food, health insurance, paid sick time, and Provident Fund. The work schedule is during the day. The preferred educational qualification is a Bachelor's degree, and ideally, you should have a total of 1 year of experience, with specific experience as an AI Developer for 1 year. The work location for this role is in person.,

As a Contact Centre Data and AI Architect, you will be responsible for leveraging your deep knowledge of Genesys (including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing) and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. Your role will involve defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. You will need to understand data models for Genesys (InfoMart, SpeechMiner) and create mappings to cloud equivalents. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Furthermore, you will evaluate and recommend data architectures that minimize the impact on downstream systems during the migration to CCaaS. Your expertise will be pivotal in identifying opportunities to enhance customer experience through AI technologies such as intent detection, virtual assistants, predictive routing, and sentiment analysis. Collaboration with internal AI/ML teams is crucial to define data-driven automation use cases and implementation strategies. Working closely with IT, customer service operations, business teams, and external CCaaS vendors will be part of your daily responsibilities. Additionally, you will participate in vendor evaluations and selection processes for CCaaS and AI solutions. Your role will also involve engaging in interviews with various business stakeholders to understand their contact center needs and assess the impact on downstream applications. This position requires a high level of expertise in contact center data and AI technologies, strong collaboration skills, and the ability to drive successful migration strategies.,