Contact centre data and AI Architect RED Global

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a Contact Centre Data and AI Architect, your primary responsibility will be to leverage your deep knowledge of Genesys and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. You will play a key role in defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Collaboration with data architects will be essential to ensure reporting continuity and regulatory compliance. Your role will also involve evaluating and recommending data architectures that minimize the impact on downstream systems ...

Posted 1 month ago

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Product Manager, Agentic AI Skit.ai

5.0 - 7.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

About Us Skit.ai is pioneering the new frontier of customer engagement. As a leading Conversational AI company, we are fundamentally transforming the collections industry with our suite of Generative AI-powered voice and message assistants. Our flagship Collection Orchestration Platformthe first of its kindharmonizes communications across all channels, while our proprietary Large Collection Model (LCM) serves as the strategic brain, optimizing every interaction for unparalleled efficiency and customer experience. Our trophy shelf, which includes the BIG AI Excellence Award 2024 and a Stevie Gold Winner for Most Innovative Company, reflects our commitment to innovation. But our true north is ...

Posted 2 months ago

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SENIOR DATA SCIENTIST (DEEP LEARNING/NLP) Augusta Infotech

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Senior Data Scientist with expertise in Deep Learning and NLP, you will be responsible for researching, designing, and developing core Artificial Intelligence (AI) and Machine Learning (ML) algorithms. Your essential skills will include working experience with various AI frameworks, such as CRFs, BERT/Transformers, and text summarization models. You should have past experience in Entity Detection and Disambiguation, Intent Detection, and deploying machine learning models in a production environment using tools like TensorFlow Serving. Your role will involve collaborating with functional domain experts, implementation teams, and AI backend teams to ensure efficient product development, p...

Posted 3 months ago

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AI Developer Intern ENTHU TECHNOLOGY SOLUTIONS INDIA PVT LTD

1.0 - 5.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As an AI Developer, you will be responsible for developing AI and ML models with a focus on natural language understanding, intent detection, and smart response generation. You will work with Large Language Models (LLMs), including techniques like Retrieval-Augmented Generation (RAG), to construct knowledge-based AI systems. Collaboration with engineering and product teams will be essential to seamlessly integrate AI solutions into real-world applications and platforms. Additionally, you will continuously test, refine, and optimize models for accuracy, performance, and scalability. It is imperative to write clean, maintainable code and adhere to AI development best practices while actively c...

Posted 3 months ago

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Contact centre data and AI Architect RED Global

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Contact Centre Data and AI Architect, you will be responsible for leveraging your deep knowledge of Genesys (including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing) and Five9 data ecosystem. Your expertise will be crucial in supporting the migration of contact centers to CCaaS and developing data solutions around this migration. Your role will involve defining a data strategy to migrate historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. You will need to understand data models for Genesys (InfoMart, SpeechMiner) and create mappings to cloud equivalents. Collaboration with data architects will be essential to ensure reporting continui...

Posted 3 months ago

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