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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

Genpact is a global professional services and solutions firm with a team of over 125,000 professionals across more than 30 countries. We are driven by curiosity, agility, and a commitment to creating value for our clients, including Fortune Global 500 companies. Our purpose is the relentless pursuit of a world that works better for people, achieved through deep business knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Manager, Lean Digital Transformation - Customer Service. As a Black Belt at Genpact, you will be responsible for managing and executing a roadmap of High Impact Projects that address key business challenges and opportunities related to large-scale Customer Service processes for software and hardware products. This involves utilizing methodologies like Lean, Six Sigma, Business process re-engineering, or Digital/Analytics solutions. Your role will focus on delivering key transformation projects for clients by leveraging digital technologies such as Robotics, Machine Learning, Intelligent automations, and other Advanced technologies. Collaboration with cross-functional global teams will be essential to drive positive business outcomes for customers. The role may involve travel and flexibility due to the distributed nature of the teams, offering exposure to working with senior stakeholders internally and externally. Responsibilities: - Develop a roadmap for lean digital transformation and process improvement in core and enterprise operations of clients - Generate Point of Views and Art of the Possible by evaluating operations from a Digital, Analytics, and Process Re-engineering perspective - Lead digital-led transformation projects, completing 2-3 high-impact projects annually per certification guidelines - Engage in program management by coordinating cross-functional teams and multiple project leads for timely delivery of outcomes - Implement business process management systems for new clients - Drive Lean Digital Transformation DNA through training, testing, certification, and other productivity initiatives - Coach and mentor Project Owners and Team Members in DMAIC and Lean projects - Collaborate with operating teams to achieve key SLAs, productivity commitments, risk mitigation, etc. - Establish a governance framework and facilitate continuous improvement dialogues with clients and internal stakeholders Qualifications: Minimum Qualifications / Skills: - Post Graduation / MBA - Certified Black Belt - Certified Project Manager - Program Management skills with the ability to lead multiple projects through cross-functional teams - Strong influencing skills, clarity of thought, and change management abilities - Strong quantitative and problem-solving skills with the capacity to address complex problems and develop analytical roadmaps Preferred Qualifications/ Skills: - Experience in Predictive Analytics, Machine Learning, etc. - Ability to challenge the status quo and think innovatively - People Leadership skills to coach, mentor, influence, and motivate others effectively - Executive presence with impactful oral and written communication - Fosters a team environment of accountability and commitment towards project goals - Willingness to travel to various client locations - Ability to work in diverse teams and collaborate with internal and external stakeholders - Black Belt Certification is mandatory, while Project Management and RPA Certification are advantageous This position is based in India, specifically in Hyderabad, and requires a Master's degree or equivalent. If you are interested in joining our team, please submit your application before the unposting date.,

Posted 6 days ago

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

Genpact is a global professional services and solutions firm with a workforce of over 125,000 people in more than 30 countries. The company is known for its innate curiosity, entrepreneurial agility, and commitment to creating lasting value for clients, including Fortune Global 500 companies. Genpact serves and transforms leading enterprises through its deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Senior Manager, Lean Digital Transformation in the Finance & Accounting domain. As a Black Belt at Genpact, you will be responsible for managing and executing a roadmap of High Impact Projects focused on solving business problems and opportunities related to Finance & Accounting processes such as AP, AR, and R2R. This will involve utilizing methodologies like Lean, Six Sigma, Business process re-engineering, or Digital/Analytics solutions. The key responsibilities of this role include creating a roadmap for driving lean digital transformation and process improvement for clients" core and enterprise operations, leading digital-led transformation projects, program management involving cross-functional teams, implementing business process management systems, and driving Lean Digital Transformation DNA. Additionally, you will be required to coach and mentor project owners and team members, establish a governance framework, and drive continuous improvement conversations with clients and internal stakeholders. To be successful in this role, we are looking for candidates with a Post Graduation/MBA degree, Certified Black Belt, Certified Project Manager, and strong program management skills. You should possess influencing skills, clarity of thought, ability to drive change, and strong quantitative and problem-solving abilities. Preferred qualifications include working experience in Predictive Analytics, Machine Learning, and the ability to challenge the status quo with out-of-the-box thinking. The ideal candidate should have people leadership abilities, executive presence, high impact oral and written communication skills, and the ability to work effectively in diverse teams and with multiple internal and external stakeholders. Travel may be required for this role, and a Black Belt Certification is a must, with Project Management and RPA Certification considered as added advantages. If you are looking for a challenging role where you can drive meaningful transformation in Finance & Accounting processes using Lean Digital methodologies, then this opportunity at Genpact might be the perfect fit for you. Join us in shaping the future and creating lasting value for our clients through Lean Digital Transformation!,

Posted 6 days ago

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0.0 years

0 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager, Lean Digital Transformation - Trust & Safety A Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems/opportunities of key customer(s) around Trust & Safety (content moderation, AI labeling, ad moderation, etc.), through usage of methodologies like Lean, Six Sigma, Business process re-engineering or Digital/ Analytics solutions The role would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, and other Advanced technologies by working with cross-functional global teams to favorably impact to the business outcomes of the customer. Given the nature of the role and distribution of the teams, the role may require travel and flexibility. This provides an opportunity to work in cross-functional environment where soft skills come to the fore more often, gives exposure to senior stakeholders - internal and external. Responsibilities . Create a roadmap for driving lean digital transformation and process improvement for the client&rsquos core and enterprise operations . Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination . Lead digital led transformation Projects for the business, individually complete 2-3 high impact projects per year per guidelines of certification . Program management - involving cross-functional teams and multiple project leads for timely delivery of results and outcomes . Lead and Implement business process management system for new clients . Drive Lean Digital Transformation DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up . Coach & Mentor Project Owners and Team Members in DMAIC and Lean projects . Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc. . Establish a governance framework and steer continuous improvement conversations with clients/internal stakeholder Qualifications we seek in you! Minimum Qualifications / Skills . Post Graduation / MBA . Certified Black Belt . Certified Project Manager . Program Management skills - leading clusters of individual projects in parallel through wide cross-functional teams . Strong influencing skills and clarity of thought and ability of driving change . Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them . Working/functional experience of offerings such as Predictive Analytics, Machine Learning, etc. . Ability to challenge status quo & out of the box thinking Preferred Qualifications/ Skills . People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others. . Executive presence and has high impact oral and written communication . Creates a team environment of accountability and commitment for reaching project goals. . Should be open to traveling to multiple client locations . Ability to work in diverse teams and with multiple internal and external stakeholders . Black Belt Certification is a must and Project Management and RPA Certification is an added advantage Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Posted 2 months ago

Apply

0.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Lean Digital Transformation A Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems/opportunities of key customer(s) through usage of methodologies like Lean, Six Sigma, Business process re-engineering or Digital/ Analytics solutions The role would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, etc by working with cross-functional global teams to favorably impact to the business outcomes of the customer. Given the nature of the role and distribution of the teams, the role may require travel and flexibility. This provides an opportunity to work in cross-functional environment where soft skills come to the fore more often, gives exposure to senior stakeholders - internal and external. Key Responsibilities . Create a roadmap for driving lean digital transformation and process improvement for the client&rsquos core and enterprise operations . Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination . Lead digital led transformation Projects for the business, individually complete some high impact projects per year per guidelines for certification . Program management - involving cross-functional teams and multiple project leads for timely delivery of results . Lead and Implement business process management system for new clients . Drive Lean Digital Transformation DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up . Coach & Mentor Project Owners and Team Members in DMAIC and Lean projects . Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc. . Establish a governance framework and steer continuous improvement conversations with clients/internal stakeholder Qualifications Minimum qualifications . MBA / Masters Preferred qualifications . Certified Project Manager/Black Belt . Certified in RPA/AI/Gen AIDigital Skill Set . Program Management skills - leading clusters of individual projects in parallel through wide cross-functional teams . Strong Influencing skills and clarity of thought . Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them . Working/functional experience of Digital offerings such as Robotics Process Automation, Artificial Intelligence, Predictive Analytics, Machine Learning, etc. . Ability to challenge status quo & out of the box thinking . People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others. . Delivers oral and written communications that have clarity and impact. . Creates a team environment of accountability and commitment for reaching project goals. . Should be open to traveling to multiple client locations up to 3 months duration for short term or 12 months for long term assignments . Ability to work in diverse teams and with multiple internal and external stakeholders . Black Belt Certification and Project Management Certification is an added advantage Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Posted 3 months ago

Apply
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